Customer Reviews for Sinclair
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sinclair
Owner is no handling situation well. This is managed as a side business out of a gas station and appears as such. You have to wait for gas station customers to be taken care of first before you can have your u-haul business handled. People continue to purchase things at the register while you're trying to arrange your travels.
The card had to be ran more than once (this could have just been u-haul being busy) but it caused the process to take even longer while standing inside of said gas station.
After the card was ran, the truck and trailer were still not ready. We stated what time we would arrive for pick-up and the manager stated "I thought you would be here later so I took my time." We arrived after the time we stated we would and had to wait inside the gas station for the u-haul to be ready.
As a separate note somewhat unrelated to u-haul: this causes patrons wishing to purchase gas and items in the gas station to wait since the cashier was now outside working on a trailer.
The trailer was attached but the brake lights for trailer were not connected. (While this is not a hard fix, it shouldn't be something missed due to safety.)
The u-haul itself was clean and worked efficiently. The pick-up of the box truck and trailer was less than desirable. Please address this issue so others do not have the same experience.
I am a young woman who often gets taken advantage of whenever I'm dealing with moving trucks. The manager, Adib (ms), was amazing. He clarified with me before he made any changes, that I was not making a one way trip. But that I was making an in town move. He also pointed out a few things to help me save time and money. I had the best customer service experience ever when I picked the truck up and when I dropped it off. I would definitely recommend this UHaul on Federal, it is not only a price that you can't beat, the customer service is beyond welcoming.
Stay the same! Super friendly !
Fast, friendly, professional, and very efficient. Each time we rent is a pleasant experience. Love that this location is a one stop facility (gas). Will continue to rent from this Sinclair!
This was an excellent place to pick up our Uhaul. The man who made our reservations over the phone was extremely helpful. We were able to pick up our rental van within 30 minutes. Instructions were very clear and reasonable.
Does not compare to Sawdust Exxon, but only had quick drop-off. Nice enough, and no hassles.
The two guys working here were awesome! They helped us hook everything up, made it easy to return and were very friendly!
Attendant could be more friendly and personable. Answer questions with more information.
Sure would have liked to have a wheel chock in trailer like I had before.. Especially going 1800 miles!!!!
Very easy drop off. Great customer service.
In and out in less than 5 minutes. Great customer service.
Really nice guys. Easiest service I have encountered. 10/10 would recommend.
The gentleman that helped was on his phone while helping us. Very rude and unprofessional, and because of that I wouldn't recommend this place to my friends.
Needs more help on busy weekends