Customer Reviews for Sinclair
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sinclair
Great location, great assistance from the individuals behind the counter, love being able to fill gas before returning.
The guys that manage the Sinclair station are very knowledgeable and helpful. I rent weekly and have established a very good rapport with them. Each week they are very accommodating. I will continue to rent from them, and reccommend them to my family, friends and coworkers!
The man working behind the counter was not helpful and continuously made snarky remarks of how I was messing up. He made ME do all the work connecting the trailer. Lastly, the trailer needed a wire to go from the trailer to the plug on my car. He insisted that I needed to buy one an there was nothing he could do. With that, he made me drive out without functional break lights. I went to another location where I was given the cord and was told that the Federal's location approach was unacceptable. Incredibly disappointed in the Federal location and customer service. Place is sleazy. Will never go back.
Truck was a bit dirty inside. We swept it out before returning....
No issues.. Rental went very smoothly
If you have ever wondered why it takes a half hour for some poor U-Haul employee to stare at a computer and do whatever it is their system needs to do before you can get on your way (or the 3 people in front of you in line) then this is your new favorite location. Man are they fast. As fast as paying for gas. Friendly too.
Helped me get a cab. Thanks. Because I was beat
First off, the guy seemed really cool and gave me a few extra hours, which is great. It was a miserable rainy day and I appreciated that.
Heres the big problem..I was charged for fuel (at an extra 1.5 gallons - you tell me what other vehicle you put that in - seriously?) that was completely unnecessary. They told me to return it at 3/4 of a tank. In fact, I put more fuel in the truck than it needed to be safe. I think this is absolutely ridiculous. I followed every procedure and would have loved to recommend you guys to others in the future. Learn how to be a true business person and not burn your bridges. I run multiple business and realize how important relationships, networks, references and overall fairness is to being successful. Get real guys I KNOW that tank was over 3/4 full. Give a little more and get huge returns. Try it sometime - you started off on a good foot, but ended badly.
Limited selection of moving supplies.
No tie-off rope available.
Inside of cab was dirty.
Check engine light was on.
I was very happy with service and treated very politely.
not sure why I am getting this for the second time but will go with it the dolly was a piece of crap and so was customer service told them two months in advanced we needed a trailer when the day came there were none. it took to extra days and a different uhaul to be able to find a trl and it was 40 miles away will never use uhaul again
I just wanted to say thanks here instead - no improvements are needed!! Everyone, from the person on the phone to when I got my rental were very professional while still maintaining their kindness and care for my needs. It was affordable and I really appreciate that the final bill is all together and they check the van right upon return and not the next business day or something like that. That was very helpful to me.
I would certainly return and recommend to friends and family. Thank you so much!!
The gentleman at Sinclair Station was very nice, quick and turned thew AC on before I had to get in the van.
Henry was really nice and helpful.
I reserved online and provided my credit card. I then did the early check in. I called on Friday to make sure everything was OK--told yes. When I sent my friend to pick up the truck, they said they did not have my credit card info and would not accept it over the phone and required $100 cash. I am furious and will never use you again
make sure the dollies are in working order .Not only that but I had made a reservation two months in advanced and they did not have what I had ordered had to drive 20 miles to this location to have what we ordered poor customer service on the phone and should have been rein bust the money for travel to pick up the uhaul for fuel
Our equipment wasn't ready at our pick-up location. We were told by the pick-up location we had to call the 800 # to get the $50 refund; when I called the 800 #, I was told to inform the personnel at the drop-off location. Sinclair on Federal Blvd was our drop off location. When we asked about the guarantee refund, we were told to call the 800 #. At this point, it would have been nice to have a person help us ensure we got the owed refund. Other than that, this location is just a gas station with lots of U-hauls.
Good experience. Nice guys who checked me in and out. Plan on going back to this location when I need to get my stuff out of storage.
nothing, polite truck was ready when promised
Difficult to access with a trailer. We did after hours drop-off and had no idea where to park it.
2 muscular guys work there are just awesome,thats all I can say.
Very happy to gave my business to them :-)
Great customer service and very efficient.
Very unethical business; was double charged for 2 separate items that were not used. Asked for and received 12 furniture pads but was charges for 24. Used 1 dolly and only received 1 dolly but was charged for 2. Several local taxes in addition that are not part of the online reservation price. Clerk did not disclose an additional 10% fee for paying with a credit card. The amount shows up on your online receipt. Very sketchy business- super unethical. I would use Budget from now on. They are up front and honest. Shame on you Uhaul for allowing your satellite locations to be ran by such shady unethical business owners. I would only use this place if you are ready to be taken advantage of and overcharged for items that you did not receive.
The guys were great and very helpful but the fact that it was not a store was a hindrance. The Alameda St.location in Denver, where I made my reservation, should have told me that I would need a raised hitch. They were not the most helpful. The guy behind the counter was nice but didn't seem very knowledgeable and the woman helping him seemed too busy for anything. They were responsible for letting me know what the specifications of my car needed to be before pulling a trailer. They looked at my car and said it was fine.I went to the pickup location on a Sunday, not knowing it was a pickup point and not a store so they were the ones who had to tell me that there was no way of pulling a trailer with the current hitch height. They were very nice,helpful but couldn't help me with hitches adapters. I know that Uhaul company stores have the different size extenders (I saw them at the drop off location). We had to drive around to auto stores and finally find one that knew what we were talking about and had one. $117 later we finally were able to drive off with the trailer and our trip was delayed a day. The pick up location was not a store and the reservation location wasn't very knowledgeable and helpful. The pickup location was at least helpful in telling us what we needed so we could go on our way.
My salesman was very friendly and helpful. Moving is such a tiring experience. It helps to work with someone who is understanding.
They told me they would give me two extra days and 20 extra miles for free but it was not free. It ended up costing me 100 dollars more than my online quoted price. Also he I ordered a lock and mattress cover online and he told me that I hadn't paid for them yet and made me buy them when in actuality the lock and cover where at a different location. AND Your useless costumer service won't refund my money for things I never recieved. And I had to hold for 2 hours to find this out.
Very clean and new trucks. Very accommodating to the customer!
Late drop off available! I dropped it off just before 10pm and there was still someone to check out with.
Everything was overly rushed and busy... He forgot our packing blankets and never refunded us. The truck smelled like body odor and cigarettes.
The person working there was not helpful and quite rude and took forever. I did not have all my moving blankets and he told me I could not return them at a later date then talked to someone on the phone for 15 minutes before letting me know I will be charged and then refunded when I return it. I have yet to see my refund. The guy was terrible and I will never go there again and will use Ryder exclusively from here on out.
He was kind of rude at first
Good and fast customer service thank you
I will never go to this place again. Quote for trip was wrong and since I left with the truck it was set in stone. 19.95 for a truck cost me 110. At this place.
Ensure that the CDW option is not offered as "acknowledging the vehicle is clean." Also, have someone on site empowered to make refunds without needing to make a lengthy call to a manager.
Nothing. Everything was great!
They didn't really seem all stoked I was taki.g their open trailer
Provide clarity about what type of cards may be used to the rental service. I presented a citi bank card and was told they only take cards from major banks ? While the customer service was great and the employee was nice it just seemed he was unclear of what would and what wouldn't be acceptable as a form of payment. Overall it was a good, quick and easy transaction and I wouldn't hasistate to send friends and family to this location and will use this one myself dispite it being out of my way
Don't try to get over on people nor talk to them disrespectful!!....never again
Very understanding and helpful - they really went above and beyond to help us out, even when we missed our return time by an hour or so and had some other contract discrepancies. We definitely recommend renting from this location.