Customer Reviews for Sinclair
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sinclair
One question regarding safety chains. They were too long and the attendant twisted the chains to shorten them. I suspect this might weaken the strength of the chain since each link would be in sheer as well as tension were the trailer to break away. I suggest that the "d" link be used in all instances.
Rude, not helpful, impatient
Love them. Always accomodating, especially on short notice.
I believe Sam was helping me at the U-Haul location. Sam was excellent, their service was quick and fair. I would definitely recommend to a friend.
Staff were very accommodating! Very pleased with service.
send them to a different location
Way better than the week before when I called and got the Mile High Station location--they lied to me. Online is the way to go!
Henry was amazing. Uhaul had set us up at a location way far from where we lived. While in transit, I got an email the location changed. Once I got to that location, the desk clerk informed me that she had told cust service that she didn't have a truck and don't send us. Cust service (elisa) never informed us. The desk clerk even showed us the IM conversation stating that she told cust service for hours that a truck wasn't available. Once I got on the phone, Elisa wanted to send us to another location 45 miles away and I refused. She relocated us to Henry. He was a pleasure to work with. Helped us understand everything and was just genuinely caring. Great experience with him.
It works great at a gas station. You can fill up there right before you turn in the paper work. It was fast and to the point.
I made a reservation for a truck. When I arrived, the man at the desk gave me keys to a van. When I said I reserved a truck, the man lied to me and said the truck I reserved was stolen. He said when he tried to contact me at my phone number, a man with a thick accent answered. My move should have taken one trip, but because I had a van, it took multiples trips to my new home. I deserve a 100% refund.
Keep doing what u r doing
Will follow up with a complaint to your customer service. A Cargo van was reserved with a closer location, was called because the closest location with a cargo van was this location. Drove 20 miles further than necessary to rent the van. Upon arrival was told I reserved the truck and that was the only rental available and it was my mistake. But that morning I was contacted to confirm the van pickup. This cost me additional time, mileage and mileage cost, if the van wasn't necessary it would not have been reserved and I would not have gone through this exercise.
Only slightly dirty, drink bottle rolling around inside the truck and some pink gooey stuff in the bed of the truck.
Overall very satisfied.
great experience have used same place before always a pleasure. thanks
Place was clean, surprised cause usually gas station uhals are crowded and in organized. The guy helping me I think Henry was very clear and made sure we understood everything, extremely helpful!!
One of the best Uhaul I ever gave my business to. Henry was really helpful.
The man who runs this place saved my day! I couldn't find a moving truck anywhere in town (very busy weekend) and he went above and beyond to find me a truck, for which I will be forever grateful to him! Thank you!!! You are the best!!! =)
I ordered a van and when I arrived was told that one was not available and received a pick-up truck instead. When I got in the truck it smelled very strongly of marijuana. This is completely unacceptable as I was renting this for an event through my company. I was then charged a $10 cleaning fee for reasons unknown. Found it to be very unprofessional
Not about the location, but I was disappointed that I was required to pay for the insurance on the vehicle. I don't feel that this was made clear to me when I reserved the vehicle online as it allowed me to opt out of the insurance when I placed the reservation. This ended up increasing the cost by 33% which is a pretty significant hidden fee. Other than that my experience was great at this location.
Adib, is amazing! This man will go above and beyond to make your moving experience a success. I had forgotten to set up my drop off location and within an hour I had already received a phone call from U-Haul specifying the information that I had lacked to ask. Adib, provides the best customer service to his renters. He isn't a scammer, which I run into often, he is willing to work with you to make your moving experience great! I would highly recommend them.
keep up the good the work
Henry was awesome,Thanks!!!
This was a good experience. Thank you.
Everything was great thank you
Owner is no handling situation well. This is managed as a side business out of a gas station and appears as such. You have to wait for gas station customers to be taken care of first before you can have your u-haul business handled. People continue to purchase things at the register while you're trying to arrange your travels.
The card had to be ran more than once (this could have just been u-haul being busy) but it caused the process to take even longer while standing inside of said gas station.
After the card was ran, the truck and trailer were still not ready. We stated what time we would arrive for pick-up and the manager stated "I thought you would be here later so I took my time." We arrived after the time we stated we would and had to wait inside the gas station for the u-haul to be ready.
As a separate note somewhat unrelated to u-haul: this causes patrons wishing to purchase gas and items in the gas station to wait since the cashier was now outside working on a trailer.
The trailer was attached but the brake lights for trailer were not connected. (While this is not a hard fix, it shouldn't be something missed due to safety.)
The u-haul itself was clean and worked efficiently. The pick-up of the box truck and trailer was less than desirable. Please address this issue so others do not have the same experience.
I am a young woman who often gets taken advantage of whenever I'm dealing with moving trucks. The manager, Adib (ms), was amazing. He clarified with me before he made any changes, that I was not making a one way trip. But that I was making an in town move. He also pointed out a few things to help me save time and money. I had the best customer service experience ever when I picked the truck up and when I dropped it off. I would definitely recommend this UHaul on Federal, it is not only a price that you can't beat, the customer service is beyond welcoming.
Stay the same! Super friendly !
Fast, friendly, professional, and very efficient. Each time we rent is a pleasant experience. Love that this location is a one stop facility (gas). Will continue to rent from this Sinclair!
This was an excellent place to pick up our Uhaul. The man who made our reservations over the phone was extremely helpful. We were able to pick up our rental van within 30 minutes. Instructions were very clear and reasonable.