Customer Reviews for Sinclair
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sinclair
Associate was rude and had a bad attitude. Would be nice to feel like I was being helped rather than feeling that I was inconveniencing the associate.
my son returned the vehicle without any problems or delays.
Quick, convenient pick up location.
My business requires me to rent a truck weekly. I have established a good rapport with the employees of this Sinclair. They meet our needs each week in a timely and efficient manner. Pick-up and drop offs are streamlined and the employees are very helpful and friendly!
I have rented a truck from this location twice. Excellent customer service!! I would go back if I need to rent a truck again. Thank you
Nothing I was told proved correct.
When picked up deliberately slow and unhelpful.
Wasted half an hour of my time for PREPAID ORDER.
The cab had a small grocery bag amount of trash through out it and food debri. I cleaned and armoraled it before I drove it 17 hours.
Excellent experience. Henry was very helpful and pleasant.
Two people at the counter. One for UHaul and one for the gas station services
Though the clerk told us the back of the truck was clean and we were expected to bring it back clean, it was not clean to begin with. Sure he didn't pentalize us for this but I was surprised at how messy the truck was. I've rented from uhaul stores before rather than a gas station that also offers uhaul services and there is a huge difference in service.
Also, the clerk never told me how much he was charging me. We gave him the estimated miles we would drive and he explained the insurance fee, but then he swiped my card, had me sign a few things and handed me the keys. Upon returning the vehicle and asking what the total charge was he said he didn't know and I would get an email. Or I could wait awhile while he found out. Like, really?
I won't ever rent from this location again. And if ever anyone asks me, I will insist they go to a actual uhaul store to do their renting.
Maybe better customer service a smile goes a long way or even being nice and courteous just saying good place but bad service
The guy Maysam (sp?) that helped me was awesome!!
This is the best truck rental location I've ever used in 25 years of experience. The managers are extremely efficient and easy to work with. Plus, having a gas station on site saves everybody tons of time and trouble.
Male was very rude and seemed to be bothered. Not much customer service at the actual site. Very disappointed
I will continue to rent from this location. I am very pleased with the fast and competent individuals that manage this location. They make my weekly rental, a pleasant experience.
i couldn't imagin they are so much frindly and helpfull.apriciate so much.
Great location, great assistance from the individuals behind the counter, love being able to fill gas before returning.
The guys that manage the Sinclair station are very knowledgeable and helpful. I rent weekly and have established a very good rapport with them. Each week they are very accommodating. I will continue to rent from them, and reccommend them to my family, friends and coworkers!
The man working behind the counter was not helpful and continuously made snarky remarks of how I was messing up. He made ME do all the work connecting the trailer. Lastly, the trailer needed a wire to go from the trailer to the plug on my car. He insisted that I needed to buy one an there was nothing he could do. With that, he made me drive out without functional break lights. I went to another location where I was given the cord and was told that the Federal's location approach was unacceptable. Incredibly disappointed in the Federal location and customer service. Place is sleazy. Will never go back.
Truck was a bit dirty inside. We swept it out before returning....
No issues.. Rental went very smoothly
If you have ever wondered why it takes a half hour for some poor U-Haul employee to stare at a computer and do whatever it is their system needs to do before you can get on your way (or the 3 people in front of you in line) then this is your new favorite location. Man are they fast. As fast as paying for gas. Friendly too.
Helped me get a cab. Thanks. Because I was beat
First off, the guy seemed really cool and gave me a few extra hours, which is great. It was a miserable rainy day and I appreciated that.
Heres the big problem..I was charged for fuel (at an extra 1.5 gallons - you tell me what other vehicle you put that in - seriously?) that was completely unnecessary. They told me to return it at 3/4 of a tank. In fact, I put more fuel in the truck than it needed to be safe. I think this is absolutely ridiculous. I followed every procedure and would have loved to recommend you guys to others in the future. Learn how to be a true business person and not burn your bridges. I run multiple business and realize how important relationships, networks, references and overall fairness is to being successful. Get real guys I KNOW that tank was over 3/4 full. Give a little more and get huge returns. Try it sometime - you started off on a good foot, but ended badly.