Alex D. on 7/31/2014
Rating:
Friendly staff, pleasant experience. Thanks.
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MATTHEW B. on 7/31/2014
Rating:
The Staxx Storage experience was great! The overall U-Hal experience was not! I booked a ramp trailer one way to Palm Desert to take our Golf cart on vacation. I booked another one way for a week later. I thought because I made "reservations" the trailer would be there. I found out the day before it was not guaranteed until the day before when U-Haul calls you. I also found out from the UHaul Rep. that their was a good chance It would not be in Palm Desert when I needed it and may have to drive a ways to get one if even available. Well I rented one for the whole week at 3 times the cost to be guaranteed. I asked for the 50.00 reservation guarantee and was denied several times. The U=Haul site is misleading at best and bordering on false advertisement about their guaranty. Renter beware and read the fine print buried in the site.
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alejandro a. on 7/30/2014
Rating:
Waisted no time on inspecting the vehicle and getting me on my way. Excellent!
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MARTIN R. on 7/24/2014
Rating:
The ball hitch wasn't tightened, and the trailer detached while I was trying to leave the complex. Other than that, the place was wonderful, always kind and helpful. But that ball hitch mistake could have been deadly.
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Gina C. on 7/21/2014
Rating:
Tell the employees to mind their own business.
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mark s. on 7/21/2014
Rating:
When I went to pick up my trailer I was told that the trailer reserved for me had no ramp. I was disappointed that the person taking my reservation did not give me the option to have a trailer with a ramp. This made my loading much harder without a ramp. The trailer without the ramp also had lower sides which concerned me for taller items I was loading. The staff at the pick up point tried to get me into a trailer with a ramp but the did not have one on site for me to use. This really made my day more difficult and stressful. These options should be made know to the people renting your trailers. We the public do not rent on a daily basis but your staff sets equipment up every day and should ask these questions.
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JOSHUA H. on 7/16/2014
Rating:
Pick up and drop off fast and easy
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WILLIAM S. on 7/15/2014
Rating:
none
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SHAWN L. on 7/15/2014
Rating:
The individual at the counter was very helpful and polite. While he was the only individual working at this location on a busy Sunday morning he ensured all customers were helped is a quick manner.
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Jennifer M. on 7/14/2014
Rating:
Very friendly staff, willing to help. Very accommodating despite the fact it is a very busy location. It may not be the most cost-effective but I recommend an additional staff member during peak times. Let me be clear though. Despite having to wait a few minutes to rent and return the truck, when I was being helped, I felt important and like my needs were addressed. I can see the potential that walk-in customers might leave before being helped because of the busyness and potential to have to wait for assistance. Thank you for an overall good experience. I have already recommended this location to friends.
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georgia m. on 7/14/2014
Rating:
very busy location for one person. 3 persons were supposed to be on staff that morning. noticed same before when I rented truck, seemed one person, short staffed.
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STEVE U. on 7/5/2014
Rating:
Nothing. Excellent
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SCOTT B. on 7/5/2014
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Trailer had some sort of dryed spilled drink all over the floor. I had to get on my hands and knees and scrub it out with hot water before I returned the trailer in Utah so I wasn't blamed for the mess. It should not have been sent out that condition.
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ANNIE D. on 7/3/2014
Rating:
Excellent, fast, professional service. The truck was clean, great power and overall it was a great experience !
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terry t. on 7/2/2014
Rating:
Very Friendly People
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kenneth n. on 6/30/2014
Rating:
The best service I have ever recived from U Haul ,The guy was very helpful,and very fast service
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STEVE E. on 6/30/2014
Rating:
The facility lacked leadership during the morning rush. The attitudes of the staff during the stress of the rush needs improvement.
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CHARLES B. on 6/29/2014
Rating:
The WORST U-Haul Experience we have ever had! The Perfect Storm of" UN-Professionalisn, Dishonesty and simply Not Caring!Li
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CONNY W. on 6/25/2014
Rating:
Nothing, every thing was awesome. Outstanding customer service. Thanks so much for making that part of the move so easy.
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REBECCA C. on 6/22/2014
Rating:
Great service. ..
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Gordon H. on 6/21/2014
Rating:
nothing
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ANDREA B. on 6/20/2014
Rating:
Make sure locks,latches and brake works!!!
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Beryl T. on 6/16/2014
Rating:
Both places I picked up the truck was great. Uhaul as a company is TERRIBLE. I rather pay extra next time and go to a different company than ever EVER deal with Uhaul.
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STEVEN W. on 6/16/2014
Rating:
Nothing.. I am a frequent customer of U-hual and receive great service everytime.
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Melanie G. on 6/15/2014
Rating:
The best uhaul experience ive ever had
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