TRACY S. on 2/26/2015
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Tony helped me with this rental. He was great because the day I had to move wasn't absolutely for sure and it did change. He was a big help and helped me through the process.
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Greg G. on 2/25/2015
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The truck I wanted was 26'. I had to settle for 20'. It would be nice to have what I wanted. Thx
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AARON K. on 2/24/2015
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One person only, everything took way too long
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MICHAEL M. on 2/21/2015
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Rick was very helpful and friendly. From start to finish he made the experience delightful. I will use this location again!
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ALAN W. on 2/13/2015
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Great work Tony!
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CHARLES M. on 2/10/2015
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Consider providing a paved parking lot for customers to leave their automobiles while using uhaul rentals on day time rentals only.
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STEPHEN R. on 2/8/2015
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Explain to your customers when they are signing the agreements that they are responsible to bring the vehicle back with the same amount of fuel in it as when you picked it up. My fault for not reading it closer. Charge mileage and gas. Good reminder not to use your services again. Not vet friendly for local moves either. I will make sure this word is out.
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FREDRICK J. on 2/7/2015
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Worst truck rental experience ever. poor customer service, old rundown dirty truck.I have been a lifelong customer and always enjoyed renting from U-Haul and I'm sad to say that this will be the last rental that I will rent from U-Haul truck.I have never experienced such poor customer service with your employees trying to put blame on me instead of fixing the problem.
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ALAN W. on 2/7/2015
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Jen & Tony team are A+++++
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JON P. on 2/5/2015
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truck interior dashboard was so dirty I had to swipe it with my had to read instruments. Windshield was also dirty. Someone had turned on wipers to help clean prior to me picking it up.
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joe r. on 2/3/2015
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The husband and wife team who helped us were awesome. Very friendly and professional, the gentleman even researched mileages and drop off locations to make sure we had enough miles on our rental plan. The office was well run, and the truck we rented was a newer model and very clean. The best U Haul experience we've ever had! A+++
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JOHNATHON C. on 1/22/2015
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Not sure there is anything to improve upon. Maybe the motor on the 13' moving truck. It was kind of gutless, and ate up a ton of gas. A diesel would have been nice. Other than that, everything was excellent.
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ALAN W. on 1/20/2015
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Tony & Jennifer are the dynamic duo!
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MARY M. on 1/20/2015
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no wait, very organized, clean office
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Reynante D. on 1/18/2015
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Overall was a great experience at this site. It was a night and day compare to the one in Sunnymead Moreno Valley, Employees and the Managers we're unprofessional and they lack of Better understanding what Customer Service is about..
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joe g. on 1/17/2015
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Quick and friendly service.
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Cas G. on 1/12/2015
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Good service
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REBECCA N. on 1/10/2015
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We rented a small truck for 3 hours. The truck price was 19.95 and mileage was .99 cents a mile. Total cost for a 3 hour truck rental to bring items to Salvation Army was $79.00. This felt like extortion and/or false pretenses. I rent trucks at least 2-3 times a year and have friends that do the same. I will not suggest your company for short rental uses. Your staff was kind courteous and respectful. He allowed me to vent my complaint as a customer.
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CHRISTY E. on 1/2/2015
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Mark helped me, and was very courteous, fast, and helpful. Thank you!!
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ALAN W. on 12/23/2014
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Front office Tony has great customer service skills. Mark is solid on communication and logistics. Great team!
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Piotr K. on 12/21/2014
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Great customer service! It's the reason I keep using this location!
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JOHN C. on 12/18/2014
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Van was top condition and drove excellent. As a real estate broker I have used and recommend your company.
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SHELLEY K. on 12/13/2014
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Managers of this location are very nice and helpful. I have rented from this location many times. My last rental was returned 45 min late and I was charged a full day. There were 6 unused trailers parked at this location. Really!! I will be buying my own box truck and not renting from U haul any more.
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Jose G. on 12/3/2014
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Rep Mark is an excellent customer service representative with an exceptional attitude that will give anyone a very positive and pleasant experience of U-Haul and provide repeat customers.
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ROBERT D. on 12/1/2014
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Have your regional personnel listen to the customer and know that we the folks deal with the local U-Haul folks and have a good relationship with them. Rude Regional personnel on the phone trying to argue with customers is not a good thing. Thank you
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