I personally will never go to this location again, and I will never recommend it to anyone waiting for one hour to get the key. The person didn’t know how to show or how the side mirror works. AC was not working. They didn’t know how call customer service they transferred me to the side road assistant they didn’t know how and it was so hot. When I went to return the car I was trying to explain the issue to the lady at the front desk she was just looking at me and smiling that’s it.
Helay S
StaxUP Storage of Menifee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Menifee, CA 92584
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I made the mistake and forgot to put gas back in it but it angers me that this location charged me $72 in gas charge when I went 65 miles. I will not be using uhaul especially this location again.
RODNEY WWe were told there was 1/4 tank of gas. There was actually 1/8. My son in law went back and reported that. It was at 1/8 when we returned it. I was charged 19.50 for 3 gallons of gas. Other than that service was great and prices reasonable.
Linda VWhen I picked up the truck on Sat. A.M., Lindsey was fabulous. She opened the door before 9A - it was raining and my ride dropped me off. That part was great. When I returned the truck, Monday, 0930, I made 2 phone calls to ask how to leave the keys, the dox. etc. Sheesh. Good thing I downloaded the app before I rented the truck. Anyway, NO ONE was in the front office at Stax Up to confer with. I called, A Uhaul rep called the office, to no avail. I figured it out, after a collective 45 minutes of trial and error. Hated that part of it. PLUS I wanted kudos for washing and detailing the inside of the truck, ex post rainy weekend. Thus, I'll pat myself on the back. I love Uhaul, but for the communication aspect. It's pretty obvious that phone reps aren't in an office, they know little about Uhaul, they're at home or somewhere on phone rotation, doing the best they can should they decide to answer the phone.
Lynda GThe lady at the counter made it a great experience
Joshua W