RONALD O. on 1/29/2015
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The staff is friendly and helpful and there is plenty of equipment on site. The driveway/parking lot is somewhat congested and chaotic.
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RUSSELL G. on 1/29/2015
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Friendly, helpful people. convenient location.
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KURTIS D. on 1/26/2015
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nothing, it all went smoothly
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JUAN W. on 1/22/2015
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Excellent location. Great crew and trucks
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MATTHEW P. on 1/19/2015
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The employees need to understand how to properly speak to customers. Very unprofessional.
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Joe D. on 1/18/2015
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Only one person working the counter when I arrived to pick up the vehicle, had to wait about 15-20 mins. Otherwise a great experience.
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James D. on 1/12/2015
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Friendly courteous service. I would definitely use them again.
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Kaky M. on 1/10/2015
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When we initially arrived in the store, there was a woman, and her small son behind the counter. There was another employee standing nearby. The woman was on a personal phone call which she continued while we were waiting at the counter. Based on what she felt free to discuss while we were present, this was not a business call. I passed my reservation paperwork over the counter to her and she began to process the order. She asked the other employee to go get our rental truck but still had not greeted us. When she hung up the phone, she proceeded with the order. There were two charges placed to my master card today; the first was an estimated $ 85 and change at 3:30. Later when my son and husband returned the truck @ 5:30, another charge of $79.oo and change was also charged to my master card. I received notices of both charges on my Master Card from Master Card. I did not receive a receipt removing the first charge of $85.00 and change. Now I have to make another trip back tomorrow to determine why this is the case. I won't use this U-Haul agian as we have in the past. thank you for your time.
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Boris c. on 1/8/2015
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Speedy transaction.
Nice truck.
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STEVE M. on 1/4/2015
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Staff was very helpful
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RAUL C. on 12/30/2014
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The truck was very old and broken down also to low to the ground I did not like driving it but it did get the job done
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REBECCA B. on 12/16/2014
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Was hard to tell if the location was 'clean and inviting' due to it being at night and rather dark. But from what I could see, it seemed orderly and well-maintained.
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MATTHEW C. on 12/14/2014
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The truck was very old and not in good condition. The parking brake was inoperable.
The truck got terrible fuel economy--measurable in gallons per mile rather than miles per gallon.
The location was difficult to access with a large truck.
The (morning) staff was discourteous to other customers in my presence (although not as discourteous to me).
The pads were dirty and one was burned.
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Constance V. on 12/10/2014
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Usually everything at this location is 100% great. I do have a small complaint about this rental, though. I was given paperwork showing that the gas tank on my truck was full. However, after I was about a half a mile away from the rental location, I glanced at the fuel gauge and saw that it was actually not full. Maybe 15/16th, but not full. I almost turned around and went back, to discuss it with the clerk who checked me out, but decided to let it go, this time. Next time, I will check this more carefully, before I leave the lot.
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JENNIFER A. on 12/8/2014
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The cab of the truck had trash in it and something had been spilled where the cup holders are located so it was sticky. The clerk who helped us get the truck was clearly distracted and rushed through the instructions on how to hook up the trailer. He took a personal phone call while checking us out and then carried a conversation with another employee about someone who did not show up for work. It just seemed unprofessional and very rushed.
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JAMES M. on 12/8/2014
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I dropped off during after hours so I cant really rate anything
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DONALD F. on 12/6/2014
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You need to equip your vehicles with Cruise Control. Local moves, not a big deal, but any distance it would make the trip much more comfortable.
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ROMAN V. on 12/3/2014
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Car was clean but if I was not moving locally I would request different newer car.
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DENNIS W. on 12/2/2014
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Location needs a sign stating company name. Outside appearance a bit unsightly. Old mattress and bed frame next to building. Management parks their car right next to building in prime customer parking spots. But overall good experience. Nice vehicle. Reasonable insurance option.
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alex L. on 12/2/2014
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N/A
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Wofford B. on 12/2/2014
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Have used on several occasions. Always very friendly and accommodating.
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KATHERINE G. on 11/30/2014
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very good experience
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JANET R. on 11/29/2014
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Sales people were not customer oriented and were rude to each other. Appeared to be a parent /child team and father did not treat son with respect and son therefore did not have the best attitude, however behaved admirably under the circumstances. No one showed me equipment ... Just left keys in truck and ignored my presence.
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Jeffrey F. on 11/24/2014
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The trailer was clean but the roof leaked. It rained when I used it and the interior got very wet. It was very difficult keeping the items I was transporting dry. As it turned out I couldn't do anyting about the items that were on the floor because the floor accumulated the rain. These items were soaked on the bottom.
Usually UHaul is a very good exprience. An enclosed trailer shoud not leak when it rains.
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DENNIS W. on 11/23/2014
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Easy pick up and drop off....
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