KEVIN D. on 5/16/2013
Rating:
Clone everyone at the Lee Road location and put th to work in all your locations.
Thank You,
Kevin
|
Adam B. on 5/16/2013
Rating:
The location was fine. The advertising of 19.95 rentals is misleading. Budget does the same thing with more dees, but its still not good
|
SARAH T. on 5/15/2013
Rating:
I was over charged for extra days of usage for a truck that I was instructed to return the next day after business hours. The truick didn't have the 5/8 of gas in it when I got it. THe level was under and I was charged for a fill up when the gas was put in there over the amount that it was when I got the truck. A complaint has been filed against this office for the extra charges to my credit card. I'm waiting on the matter to be handle quickly for a refund of $75.00 to be plced back on my credit card.
|
MICHAL B. on 5/15/2013
Rating:
the dolly wheels were worn and would not roll. i by mistake lock the keys in the u-haul and they are charging me for a locksmith forfeiting my deposit tey dont dont have a spare?
|
adams R. on 5/14/2013
Rating:
Friendly and helpful staff!
|
Felecia F. on 5/12/2013
Rating:
It just would have helped in the agent had informed me that the 10' truck does not come with a ramp. Using a wooden board presented really unsafe conditions and I was already short of help so that didn't help the situation I could have gotten the next size up truck just to get the ramp had I known. Your sale would have been bigger.
|
ALLENER C. on 5/8/2013
Rating:
the truck's battery is weak and poorly maintained. me and my family were stuck for more than 4 hours, because we have to wait for uhaul to send somebody to re charge the trucks battery. but nobody came to help us. uhaul said that somebody will be sent to tow us but that didnt happen..very dissapointed with uhaul's response when it comes to having trouble in the road. im still finding which government agency to file a complaint.
|
CHRIS B. on 5/7/2013
Rating:
Staff is very friendly, explains well and effecient.
|
Alan M. on 5/3/2013
Rating:
Service was slow, but the one person on duty was doing the best that he could. It took us almost an hour to pick up trailer, and I had pre-registered online.
|
NORRIS B. on 5/3/2013
Rating:
Everything went smoothly.
|
THERESA L. on 5/1/2013
Rating:
I HAVE ALWAYS BEEN VERY SATISFIED. CUSTOMER SERVICE IS GREAT!
|
John F. on 4/30/2013
Rating:
When I was in line to check out the truck in the morning, the young man at the counter helped an older woman find an appropriately sized box and accessories. He was so very patient, kind, respectful, and helpful--to see that from a young employee on a busy saturday morning was just so refreshing. He should be commended for giving such warm and caring service.
|
Sharia H. on 4/25/2013
Rating:
Nothing, the Manager and Staff was great!!!!
|
BENITA S. on 4/21/2013
Rating:
Over the phone they told me 39 cent a mile I returns it and he said 79 cent a mike they need to get it together that's damn near double
|
WILLIAM C. on 4/18/2013
Rating:
The individual who helped me was excellent, and made up for equipment deficiencies. The equipment was so-so, because it was well used (171,000 miles) and showing the wear. The facility was very clean and organized.
|
TONY V. on 4/17/2013
Rating:
I just want to say that your employee Kenneth Tolbert was an absolute professional! He was courteous, kind and experienced. He made my U-Haul move more enjoyable than I ever thought it could be. Give that man a raise - he definitely deserves it!
|
denise d. on 4/16/2013
Rating:
Service rep was quick and courteous. Store was neat and organized.
|
MIKE D. on 4/8/2013
Rating:
Excellent customer service from the manager, and excellent truck - was by far the most comfortable moving truck I've ever rented.
|
AUDREY D. on 4/1/2013
Rating:
The young man at the counter was very professional and helpful.
|
Brian F. on 3/31/2013
Rating:
The battery on our truck died after we loaded all of our stuff on the truck. Also the front right tire was low.
|
tniya H. on 3/28/2013
Rating:
More staff on duty to serve the customers
|
Demetria T. on 3/26/2013
Rating:
SANCHES ASSISTED ME DURING MY VISIT AND HE WAS VERY FRIENDLY AND SOCIABLE. HE KEEP ME INFORMED OF WHAT HE WAS DOING EVERY STEP OF THE WAY WITH A SMILE ON HIS FACE.
|
YAROSLAV T. on 3/25/2013
Rating:
I ordered a dolly but they forgot to put it in the truck. Otherwise excellent.
|
Erica H. on 3/25/2013
Rating:
Highly pleasant customer service. Very helpful, quick and efficient. First time used this location and it will definitely not be the last. Gentleman who served me had great customer service skills.
|
Alexis H. on 3/25/2013
Rating:
I have used this U-haul location several times and always returned the vehicle back with a fuel refill. I refueled the vehicle to where it started at and I got charged for not fueling the vehicle. I do not appreciate the extra $60 in fees and will not be using the services anymore.
|
|
|
