Customer Reviews for Atkr LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Atkr LLC
I was told by the person at the gas station, the truck was checked and ready to go. I checked to oil and was found it was two quarts low. I asked the attendant to add oil and was told that I had to go to a U-Haul service center to have the oil added. This is from a gas station attendant. A dash panel light was on when I checked the inside of the truck. I asked the attendant about the light and he replied it was ok to take the truck. Based on the above comments, I took the truck and started loading. Upon checking the truck later, I found that two dash panel light were now on. I called U-Haul and they sent a mechanic to check the dash panel lights. He called me after he was notified about the problems. He said not to move the truck as there might be serious problems. I started to unload the truck as he indicated that he might have to take the truck to his establishment for repair. His response was very quick and he solved the problems, one of which, was to add two quarts of oil. I was impressed by his response time and solving the problems. I now had to reload the truck (partial load) because of the above problems. I also had ordered a auto transport along with the truck. The auto transport was in a different location, about 50 miles away from the truck location and would not be available for another day. Also, did not receive the utility truck or the shipping blankets that I had asked for. Rest of the trip went pretty well.
- problem with the mileage and the tenant could not resolve it
your pick up location could not find my paperwork nor could the instruct me on the proper hookup of the trailer, I spent almost 2 hours at the location and had to have a uhaul tech from another location come and help me who was very helpfull. I was at the point of canceling I would like to rent again but I would never go back to this location
Need to keep truck clean and pads in a clean area and the waited was more than 35 minutes for pick up. other wise service could improve.
Improve the accuracy of the computer system. The computer mileage did not match up with the actual mileage on the truck. The employee at the Cohoes office made the correction in writing and initialed it. However, this caused a lot of aggravation when I returned the truck at the drop off location.