Customer Reviews for Fowler Rental & Packaging
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fowler Rental & Packaging
Keep doing what you're doing!
The whole experience was excellent
Truck was returned on a holiday (Labor Day) and the office was closed. Truck was parked and keys were left in the drop box.
nice service and good people!
This was the best experience. The staff was kind and helpful, and the equipment was like new!! I WILL recommend this facility to all of my friends. In fact, I already have.
The only issue was that my debit card declined and the money was on the card. I had to make an extra trip to the atm. May want to double check merchant account details. Wonderful customer service!
Make sure the trucks are clean and well maintained
So quick and great service!
The experience will meet any customer satisfaction.
Originally I planned to drop the truck off at a different location, but when I arrived I was told that I couldn't. Ended up going to 7002 E Fowler a couple miles away.
You all were very nice and helpful:)
I HAD A HORRIBLE EXPERIENCE WHEN IT CALE TO BEING CHARGED FOR GAS I SHOULD NOT HAVE BEEN CHARGED FOR. I would tell anyone using this company and location to overfill from what it was given to you at to avoid ridiculous has charges that are not warranted
About 6 weeks ahead of time, I reserved a one-way across town truck, but when I went to pick it up, I was told it had to be returned to their location, that whoever took my reservation had assigned us the wrong truck for a one-way rental, and there was nothing they could do to change it. This ended up costing me an additional 26 miles of mileage charges.
I'm really upset at them , they charged me $25.00 for cleaning even though I returned the truck very clean and over filled it with gas .
they said they found a can on the floor of their lot and blamed it on me , And I NEVER THROW ANY THING >
Truck broke down 3 times in the rain, could not get everything moved. horrible experience. expecting a full refund
Staff were friendly and helpful. Truck was clean and ready on arrival.
Showed up for my appointment at 5pm and had to wait 20 minutes to be seen. Apparently there were 4-5 of us that had appointments to pick up at the same time. Not an issue with the rental location as they said they can't control the scheduling, probably more of a website schedule issue.
This location did not have helpful staff and the listing stated that it would be open at 830A (the time I made my reservation for), but actually opened at 9A. So on top of having to wait a half hour to receive the truck, the clerk did not come with us to inspect the vehicle, yet while I was trying to look it over, the clerk rushed out to me and told me I was taking too long to look it over and he "had a lot of other customers to get to and coudn't wait on me". I was very upset by this, considering that I had to turn down to insurance uhaul offered. If I want to inspect the vehicle, I should be allowed to inspect without being rushed, after all, I am the one who is going to be held responsibe for any undocumented damages. I felt this was highly unprofessional, especially upon realizing that his "other customers" included one older gentleman that was being helped by a different clerk who had arrived a bit later. I defintely would have chosen a different establishment had I know I'd have to deal with such an awful experience.