Customer Reviews for Fowler Rental & Packaging
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fowler Rental & Packaging
it was closed when I dropped the rental truck
Used this location before and will again.truck was new.only down side so many trucks returned had hard time finding a spot where I didn't think some one wouldn't steel the dolly ( probably 25 or more returns) the counter guy was A+ . My dad used Uhaul and so shall I continue to do so. Thanks
Had a terrible experience with customer service........will never call them again...
the mile and the gas are not exactly right
Actually, I can't think of anything. The service was quick. All of the paperwork was quickly completed and we were on our way. The attendant was very polite and efficient. If I need this service again - I will be back.
No fault of the store operator, but there was no ball or ball mount for the hitch.
I rented a pickup and a tow dolly. The truck had no way to connect to the tow dolly. Operator called the regional manager, RM said "the pickup doesn't come with a ball or ball mount. I would have to provide them." This tidbit of information was not mentioned on the website or highlighted when I created my reservation on line. Glad I was only 30 minutes from home.
I can think of reasons you wouldn't have a tow ball on your trucks, but everything bigger than the pick up at the lot had a tow ball installed.
I was not very happy. This delay caused me to pull my vehicle through rush hour traffic. This cost me more money on gas as I sat in rush hour that I went out of my way to avoid.
Staff unfriendly...unable to use parking lot
My experience was good with them
The overall appearance of the truck pick up office wasn't great, but the service and truck was awesome!
the headlights in the trick do not work so we could not drive at night. Inside cab was sticky and gross never should have been rented in that condition.
Great service - very helpful!
did not have adolly even though we rented the mats and the dolly.
Over charged me for gas when I put the gas back where it was, the truck was dirty. Chelsey was nice but I wouldn't recommend any one there.
my trailer was broken the lights went out and i got a ticket they refused to come get it the next day so it sat at my apartment for about a month before they came to get it
This was my second time using this U-Haul location and I will continue to do so whenever I need a truck or trailer.
It was hard to find where to drop the keys. Then found a faded piece of paper to go to the next building and the next building didn't have a sign. The door had a man made hole, with a paper towel jammed in it. We just assumed that's where we were suppose to put the keys.
Very helpful resolving an unexplained insurance issue on extra days.
The woman in the front office was very nice and extremely helpful.
not even gas on tank to go gas station