Customer Reviews for Fowler Rental & Packaging
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fowler Rental & Packaging
The ability to do quick diagnostic checks via OBD2 at rental locations would reveal engine problems. Diesels should be available, even on van based trucks.
thanks for the trucks...it's done it's job...! see u guys in a year of so! great job!
Can't fix perfection!!....these people are GREAT! Very professional, friendly, kind, helpful....I'd drive out of my way to do business with this location....The lady that helped us inside was fast friendly a real joy....I didnt get her name I think Charlot? Sorry! And Drew was a very kind helpful young man, came right out side & hooked the trailer up for me...& they were VERY busy amazing! !!
The 1800 people are extremely unhelpful and were going to charge me $50 to drop off my rental at a city that I paid already to drop off my truck.
While the staff was good, the location failed to check the truck and left the hood cracked open which started to raise up and down while I was on the interstate.
When i got there to pick up the truck the guy gave me the clip board and said your truck is at the end go check it out and then bring it up so we can finish the paper work. If i could give you a 0 for this I would it was the worst rental I have ever had.
Amazing customer service. Very accommodating personnel.
I was double charge on my credit card for the rental. The explanation was that I had it for 5 days. We drop the the Trailer back that same evening and place by the side of the building. Apparently they don't even check there inventory. I am very dissatisfy with the service and would not recommend this location at all.
Please do not offer a vehicle with 1/4 tank of fuel. It means you have to fill up twice AND try to get it back to exactly 1/4 tank (go over and pay for the extra fuel; go under and pay Uhaul a ridiculous fee to fill per gallon). It really puts extra burden on the customer.
Fast and easy. I recommend.
The person named DREW in that location he is the best so far in customer service and how does he help customer,he helped me a lot.
Good job DREW
More employees assisting customers would be nice, there was 1 man there and several people waiting. He did a great job helping every one but was not really friendly.
The Manager and all the employees were very great!
I chose this location online, and somehow it was changed to a different one (without notification). They had to check in a auto transport, to then assign to me... Took 45+ minutes of waiting and they would not hook up the equipment, while the paperwork was being taken care of. I had to wait, then hook it up myself, cutting my hand in the process. I know I did not choose a different location and this made it VERY inconvenient for me and caused me to pay more for the labor that was helping me and also not move another Supra I was planning to move. I am very unhappy with your system and you put me and the location people in a very negative situation. I expect to rent an auto transport again soon and would expect it to be FREE. My hand is heeling well. Thank you
We were told this location closed at 7 pm and we arrived at 5:05. They were closed but a gentleman was there are took our trailer. He later emailed us a receipt that we had dropped off the trailer. No complaints. I don't like rating the location as we never were inside.
Employee was not helpful in in hitching equipment and backing trailer up as he said nothing and stood there
Friendly, helpful service. No problems at all.
Great location close to the highway
Rental of trailer was easy and fast. Equipment was in good condition.