Customer Reviews for Fowler Rental & Packaging
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fowler Rental & Packaging
It was closed on Saturday.
Very upset that the location we picked from the drop off list apparently did not have after hours drop off so this caused us a great deal of confusion and inconvenience and time.
the trailer we rented was dirty on the outside and on the inside, full of dog hair and soil. We had to clean it up ourselves before we loaded anything in there. Pricey and dirty.
The customer representative was so rude and wasn't helpful at all. We had plan to get a 15 foot truck at another location and at the last minute they switched our order to 20 foot truck at the place we didn't want to go because of their awful reputation. We had no choice but to take 20 foot truck because the movers were on their way to the apartment. The guy wouldn't help us out at all. First impressions last forever so I don't ever see me using uhaul ever again. I don't like the switching of trucks and location without notification and making us go to a different location that is known to have awful customer service. I wasn't financially prepared to pay for the 20 foot truck, I had money set for just 15 foot truck. But I had no choice to pay 100+ dollars extra because I had to move my stuff immediately. And that set me back in money. I would never recommend uhaul to anyone because of this awful experience. There needs be some changes starting with customer service.
very friendly staff, nice to see good customer service these days.
The people that run this location are so nice and easy to deal with, they go out of their way to make my pick ups fast and easy (I rent trailers often).
Yhe customer service was very lousy. The salesperson didn't even give me a walk through of the rental she just had me to sign the contract and initial that the rental was in good condition and that the gas was where it said it was. Told me to go outside and check if there's a problem come back in the office and let her know. She was a very lazy sales associate. I will not go back there again!!!
auto hauler had 2 marker lite lenses missing on back, 1 side marker lite not working and mismatched tires.