Manager was not helpful. Took several months to figure out how to get signed in so I could pay my bill since auto pay kept failing. I was locked out of my unit on more than one occasion after my auto pay failed and I was finally able to sign in online, but the manager hadn’t restored my access yet. Then on a few occasions I needed to contact the manager, but not only was he not answering the business number, but wasn’t even at the office during business hours. Then after getting a different unit and moving all my stuff, I emailed the manager and was completely ignored. I had to email again almost a month later. Finally got my unit and account closed, but with a lot of hassle. Definitely wouldn’t recommend this place unless the manager was no longer there. Horrible experience.
JOSHUA S. | Overall ExperienceBlack Bear Storage, LLC
1101 N. Franklin Blvd., Nampa, ID 83687Customer Reviews
Available Units (All Sizes are Approximate)
Drive Up Storage
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Small | 5' x 5' x 8'
Miscellaneous Storage
Size Guide- Rate:
-
$50.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $50.00 Per Month
-
Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
-
$60.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $60.00 Per Month
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Manager was not helpful. Took several months to figure out how to get signed in so I could pay my bill since auto pay kept failing. I was locked out of my unit on more than one occasion after my auto pay failed and I was finally able to sign in online, but the manager hadn’t restored my access yet. Then on a few occasions I needed to contact the manager, but not only was he not answering the business number, but wasn’t even at the office during business hours. Then after getting a different unit and moving all my stuff, I emailed the manager and was completely ignored. I had to email again almost a month later. Finally got my unit and account closed, but with a lot of hassle. Definitely wouldn’t recommend this place unless the manager was no longer there. Horrible experience.
JOSHUA S. | Overall ExperienceGot hit with a 20% fee increase after only 6 months. Clarification on all the Y/N questions since they require an answer - 1) I had to clean my storage unit before moving stuff in because it was really dusty/dirty. The property, itself, appeared well-maintained except for the unit near the entrance with the broken door and a junker car inside. 2) I was never on the premises at night so I can't comment on the lighting. The manager does not live on the premises. One entrance/exit with standard keypad. 3) The office is conveniently located but, other than the day when I signed the contract, I never saw the manager's car there. I think he manages two other storage facilities. 4) The manager was very friendly. 5) Don't know that I'd recommend. A 20% increase after just 6 months is pretty steep. My social security didn't go up that much so I'd have to cut back somewhere to keep the unit.
PAT A. | Overall ExperienceCurtis was fantastic! Checking in and signing the contract was quick and painless. He was extremely helpful and I’m so grateful for his kindness. I’d recommend Black Bear to anyone!
REBECCA B. | Overall ExperienceThis was the best experience I ever had with a storage facility. I wish more of them were ran like this one.
ROBERT M. | Overall ExperienceCurtis was amazing. Went above and beyond top be helpful. Great customer service.
JULIE S. | Overall ExperienceThanks for great customer service.
Victorious N. | Overall ExperienceDon't rent here. Mine and about 30 other units were broken into the weekend after Xmas and the thieves cleaned out my unit. The thieves had free acees to the property due to the gate being removed to be replaced . That took multiple weeks. When I asked the management if they were going to do anything about it they said I should have gotten renters insurance. I shouldnt have to have renters insurance when I am paying $70 a month to have my stuff behind a secured gate. I asked the on-site management why they didn't have a security guard while there was no gate and was told that corporate didn't want to pay for one. Do yourself a favor a rent a unit anywhere but here.
ROBERT N. | Overall ExperienceGreat place!!
Robert W. | Overall ExperienceThe manager is very courteous and professional. The facility was clean and well maintained.
ANTHONY V. | ReservationThe facility has easy access and is clean. Curtis was friendly and helpful, finding me the right size storage unit.
jeff k. | ReservationKnowledgeable staff and excellent customer service!
Kaci S. | ReservationI was not able to move into the storage until on the thirst day of May. The reason for this misfortune is that I made the rental start date after hours. I am hopful I will still get to move in today.
Miriah A. | ReservationFriendly staff and quick to trouble shoot when there was a problem.
Elizabeth S. | Reservationneed a port-a-potty need trash can
Reed A. | ReservationEasy check-in and friendly manager. Would like to see rodent trapping, but will bring our own.
Dolores L C. | ReservationI was pleased, however I did refer a friend and I never was credited the referral fee to my account.
JOYCE G. | Overall ExperienceReservation was changed, so did not move into the unit on 3/21/18.
Privacy R. | First ImpressionsThank you
Privacy R. | First ImpressionsI no longer need storage here. Thank you!
Privacy R. | First ImpressionsGreat way to reserve online. Friendly.
Privacy R. | First ImpressionsThe manager was pleasent and heplful to work with. She got me into my unit in minutes. I am very pleased.
Privacy R. | First Impressions