Customer Reviews
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Clayton and team were great!
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Excellent service, friendly and punctual
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The crew was VERY friendly, helpful and caring. The communication with the management was also quick, easy and I would recommend for this team to be used.
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The two men that came were professional cordial, and knew what they’re doing very friendly so happy
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Charles Family Movers provided excellent communication before my unload. The movers were very nice! Tipped movers in cash.
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Would recommend
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This was last minute and Angel & Tito went above and beyond! We tipped them in cash.
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We tipped Lawrence and Ivan the day of the move. Thanks again for everything.
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The two movers were great. Knew what they were doing. Sharp,quick, professional
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This is the second time I have used Moving Help -- Troy and Dean who arrived to help me move mattresses and heavy boxes were extremely courteous and most helpful. Thank you!
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The two movers were very punctual and worked continuously. They were very experienced and even guided us on how to back the truck into the driveway.
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The 2 guys were beyond outstanding
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A bit late but once they arrived they were excellent and courteous and did a nice job!
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Joe and Joe were amazing, they were polite and friendly and very careful with all of our belongings. Our move was scheduled early in the morning and they were on time and very efficient!
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Charles Family Moving Company does a solid job for a very affordable price. But you are getting what you paid for.
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Overall good, job got done efficiently once they arrived. Busy time of the month for them so I get it being late shit happens. First guy was 40 mins late, and then told me he was going to find the second guy and then he never came back and blocked my number. 30 mins later the second guy showed up, and then eventually a third person was able to be quickly reassigned to my job, so that was good. Both the 2nd and 3rd guy Ken and Argenis were great and knew what they were doing and how to move large items and were professional. Both of them definitely deserve a raise for their appetite for success. Thankfully them being late wasn’t much of a problem since U-HAUL let me keep the truck longer for no additional cost. Would recommend again but definitely need to work on overall organization of schedule and punctuality. Having both people show up on time would be ideal. First guy saying he was going to find the other guy and then just leaving and ghosting me rubbed me the wrong way.
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Joe was flexible on our move due to issues on our end. They showed up on time and did a good job. We finished pretty fast with their help so all in all another success in the books for them!
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Movers were responsive for booking as well as the day of the move. They showed up on time, and they loaded out quickly and efficiently. Everything was super secure in the truck and they even finished early. Highly recommend especially at the excellent prices they charge.
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Was friendly, helpful and efficient!! Would recommend!
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Came a bit late (about 1 hr) but very professional, pleasant, and efficient. More than made up for the lost time with exceptionally quick work.
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Wish Joe would have communicated to me that they provided the truck! I would not have spent the $75 to reserve a cargo van in that case.
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We actually do not provide a truck I had a uhaul truck from a previous job that we completed Normally we pull up in a regular 4 door sedan Thanks for using our services
Charles Family Moving COI Provided -
I chose this company because they had a good rating and over 260 reviews. They completed the job, but not in the time frame that was supposed to happen. I hired them for 4 hours, and the first hour and a half they were great in getting the truck loaded at my first location. The younger of the two says they are running to a friends only 15 minutes away to help move some things, I asked how long they might be because it would take 45 to an hour to get the loaded truck to my other location for unloading, he said maybe another 15 minutes. I said ok but if I needed them passed 1;30 which was the 4 hour mark I’d expect them to stay. That was around 10;45am. They didn’t come to the 2nd location until almost 2pm. During that time I spoke with customer service which extended my use of the truck free of extra charges, and found out that this moving company had double booked during my 4 hour timeframe. They came, finished the job, but highly frustrating and unprofessional. Won’t use again.
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I’m mighty impressed with moving help provided by Joe for my daughter. The cost was reasonable & he did a great job. Will certainly recommend & will return again for future moving help.
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The crew was late to the agreed upon time. No communication was given regarding the delay. Otherwise, their service was good. The crew were courteous and professional.
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Wish they were on top of confirmation calls, sharing information on people taking over the job and communicating with them. I had to wait for 30 mins at the unloading site.
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They were running behind so came at 12 instead of 11 but got the work done once they got here. They were efficient and fast.
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very accommodating. good help.
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Glad for the help, but while they were kind, they were half an hour late. Both dressers and the tv stand were scratched and scraped.
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Kenny and Jimmy were great!. Friendly and careful with our moved items.
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Personable and they worked constantly
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They did the job nicely and pretty fast. The guys were very courteous too.
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The movers were very nice. Poor communication. I scheduled it for 12 and didn’t get a mover until 115.
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Good team, would hire again
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I hired 2 movers and 1 of them left in the middle of the move. I still paid the full price. Was not offered a discount and the 1 guty that worked was GREAT! I feel bad that he was left alone my son had to help him
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That show up with nothing not even a hand truck
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The movers were excellent once they arrived. They were an hour late than originally planned
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Very quick & efficient!
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The movers were great - friendly, professional, and got the job done very quickly. Unfortunately the company scheduled jobs too close together, and so we had to wait 1.5 hours for the crew to arrive.
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SO fast and helpful. Made my move in a breeze!!!
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They got the job done and we’re a big help!
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JORDAN, was a pleasure to work with and and great help. The other helper Abraham ( I believe that's his name) was no help whatsoever and rude. He should not work with your company.
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The helpers were 90 minutes late
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My experience with Charles Family Moving was great - would definitely recommend!
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We had an additional furniture that was added at the last minute. The helpers moved that and ranted about it. Me and my friend did the rest of it. Finishing their task from 2 hours to just 1 hour. I can understand that the furniture was big , but the rest of the time, the move was done sloppily and we did the rest ourselves - unloading the truck and moving it up the flights etc. I will try to do a better communication but that does not absolve the required time of labor that was needed to be put in.
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Service overall was great. We moved from my building downtown all the way to upper east in just under 3 hours. The upper east side apartment is a walk-up, and team was able to help me move all of my boxes up very efficiently.
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Although the cost was exceptionally low and the movers were hard working, they damaged walls and furniture. They really need to learn the best techniques and have the best equipment for protecting furniture and walls when navigating stairs. Next time, I will consider a higher cost mover if the quality is higher. However, I would consider Charles Moving for less important moves, like dorm or storage type moves. I still gave them a tip for their efforts.
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Went above and beyond. Not one scratch.
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These guys were heaven sent. Very hard working and didn't stop until they were done. I highly recommend them!
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Friendly, understanding. The movers were a little TOO friendly (chatty), and one seemed like he was new to the job. Unfortunately, the move took 4 hours, and we ended up leaving items, because the truck wasn't packed properly. One mover disappeared for 10-15 minutes, and the other mover didn't know where he was--we ended up packing some of the truck, which is NOT why we hired movers. Had we not helped, I can't imagine how long it would have taken them to finish, nor do I think we would have fit what we did in the truck. Fortunately, Charles (the owner) agreed to only charge $50 extra for all the extra time (2 hours total), and he was very understanding about our frustrations with the movers.
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One of the movers were kinda slow and lazy while the other did most of the work. If it hadn't been for Paul, I would have never finished. If booking, ask for Paul to come.
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They were very helpful and resolved conflicts while we were working.
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The movers were courteous, hard working and handled my furniture with great care.
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Very helpful and professional. Communicated well and went above and beyond to get the job done. Definitely will be using again in the future. Thank you again Charles Family moving.
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Workers arrived late by 1 hour. One of them was very slow in moving but did an OK job. The 2 hour job took 3 hours & I was charged extra.
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The organizer (manager?) was very nice and cooperative, worked with me on scheduling after UHaul canceled my truck the day of and sent me an hour away to pick up another truck. His actual movers, however, were rude, aggressive, damaged furniture, boxes (even those labeled fragile), constantly used profanity and made the analogy that the work of moving was ‘modern day slavery.’ On site, before moving anything constantly asked how much I was going to be tipping them and complained about how much they had to move (which wasn’t much- a one bedroom apartment and everything was already packed). I’m not sure if the business uses other movers too (I hope they do) because the guy coordinating the move was great, it was just the guys themselves that weren’t. We ended up parting on good terms after I tipped them $300 for 2 hours of moving. Perhaps if UHaul didn’t create initial issues the rest could have been prevented, but there’s no way to know.
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Charles Family Moving was on time and did an excellent job! They were friendly, hard working, and communicated well. Would recommend for a NYC move!
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Both movers showed up late. One 15 min and the other 45 mins. One didn’t know it was a load-unload. Tried to contact the dispatch. He never answered or replied to my text. Once the worker got there they did an amazing job loading the truck. Once we got to the unload location, they wanted to leave my boxes in the garage instead of putting them in the house. All in all, they got the job done but it took them a little longer than it should have.
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The staff was very helpful and Professional. Very good communication regarding the staff arrival.
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Ben & Paul we’re absolutely amazing and worked really really hard. It was a very large job that I did not plan for correctly but they did everything they could to get it done within a reasonable amount of. Communicating with Joe was amazing as well, he was very accommodating, and just walked me through everything; very personable, I would definitely recommend Charles Movers) for all your needs(due to this experience, I highly suggest getting an job size estimate first so you can plan for the time and the crew size appropriately)
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Very good guys, recommend to all!
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These movers were very professional and went above and beyond. We were very well pleased. Will definitely use them on the next move.
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The crew worked in the pouring rain and never lost their customer service approach. Great job! Great crew!
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I needed assistance with moving 1 Large Sofa down a narrow staircase. The move was difficult but the 2 Movers were patient and open to my thoughts on the best way to get the Sofa out. I would use their Services again.
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Nothing but good things to say. We will be using them next time we need a moving service.
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Great and will call them again
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Jason and kev were late by 1.5 hrs. However they showed up with a dolly and hand truck and moved swiftly to make up for the lost time. They took proper care during the move and communicated good.
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4 hours to move 80% of a one bedroom apt with 2 movers and myself. After, they deserted me to go to another job and had to finish on my own. Do not go with this company, damaged items and really slow
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3 hours late with no communication
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Mani&Dre.Very nice/respectful.Completed job in 1hr out of 2 I paid. Took good care of my belongings. In general, great job. Concern was they came late 30/45 min respectively. I had a truck time limit.
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they arrived on time and stayed extra they were great
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Showed up later than originally planned, but communicated their delay along the way. Very pleasant and helpful, experienced and fast. Done in under an hour to load and unload at the new location.
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Great job! Highly recommend!
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I have to admit at first I was concerned. They arrived late, but he communicated the delay& kept me updated on his arrival time. When I found out how they traveled from and how, I appreciated the
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They arrived promptly as promised, even though we changed the time several times! They were friendly, very helpful, and extremely hard working. We would recommend them to anyone and everyone!
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They kept me apprised of all decisions.. They worked quickly and steadily and got it done on time .. Love them will use and refer them again
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These guys showed up exactly when they were supposed to and did an excellent job loading up my truck. Thanks!
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The guys were great. This is the second time using Grind Hard and we plan on recommending them to friends and family.
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Wonderful. I will use them again.
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Thank you for choosing our services
Charles Family Moving COI Provided -
the movers were great once they arrived. difficulty communicating with the company before hand. the said they could accommodate a 7:45am move time. then arrived at 11:30
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Excellent movers. These guys go above and beyond. Second time using them.
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Excellent movers. They showed up early, stayed late, and moved an entire fragile load with ease. Highly recommended.
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These guys seriously knew what they were doing. Hard workers, worked quickly and efficiently. I will definitely use these guys again.
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Two guys were great, friendly and worked hard
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Great service and rates. Very helpful.
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No complaints
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Very friendly and accommodating
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Movers were late. They left my items on the sidewalk supposedly with a supervisor monitoring but I am now missing a brand new Electrolux vac and a DVD player. Truck was poorly packed as well.
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We do apologize that the work wasn't done to your likings but I can assure you that none of your belongings were missing on our behalf cause a supervisor was there.
Charles Family Moving COI Provided -
Eric and Dre were excellent. They were efficient and executed the tasks with speed and alacrity.
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Were a bit hard to get a hold of. I called 3 different numbers to no avail. They arrived an hour late & appeared under the influence. However they never complained and did everything efficiently.
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We do apologize for the multi number callings with no available person to answer. It's busy this time around and do apologize for the lateness.
Charles Family Moving COI Provided -
GREAT--super nice guys who knew what they were doing. Underestimated how many things i had to move, they ended up working for an extra hour--went the extra mile. I'd recommend to anyone and everyone.
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They did good job
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The movers did excellent work. They unloaded ubox container carefully and quickly. Professional, friendly, and accommodating. Definitely will use this company again.
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They were very accommodating. They worked around my truck fiasco which messed up the time of the move. They were courteous and professional. They worked hard and did their best to speed up the move.
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The two men were amazing. Worked extremely hard and in a timely manner. They were able to fit everything in the truck very strategically. Highly recommend!
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Manny and Kevin were very helpful and efficient.
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The mover who showed up did a fine job. However, I was told before he arrived that I would only have to pay for an hour because the mover was late. They charged me for 2 hours anyways.
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They came 2 hours late.
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They did a good job.
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Great job, quickly done
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Grind Hard movers pushed my furniture across my newly finished hardwood floors causing 2 4 foot long scratch marks across my bedroom and living room. Absolutely ridiculous. Will never use them again
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The two helpers sent for my move were very polite and helpful. However, several pieces of furniture got chipped, and some were placed in positions in the truck that seemed like asking for breakage.
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They did a decent job. Didn't take any breaks for the 2 hour period and moved quite heavy furniture.
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Mannie and Dre (sorry if I'm spelling that wrong) were great, very quick and efficient and they even showed up early which was a huge plus!
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Although an hour late, the guys worked very hard and were very careful when packing.
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Manny and his partner were great! They arrived on time and loaded our truck carefully and quickly. Professional, friendly, and accommodating. Would definitely recommend!
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Guys were good, wish we had a third
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Came late. 1 mover was helpful and efficient. Second was laid back and tried to push as much work on the 1st. Took way too long to complete the move. Need note planning and show professionalism
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Great team! Very nice guys!
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Thank you Laura B. It was a pleasure providing our services to you.
Charles Family Moving COI Provided -
Communication before the day of the move could have been better, but on the day of the move, they called to let me know their arrival time, which I appreciated. They got the job done well.
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These guys are a life saver. As a transplant fresh from Cali, these guys made my move-in fast and efficient.
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The movers were courteous. They came on time and completed the job. The 2 guys who were supposed to come did not come. 2 new guys without company ID came. However they were sincere in their work.
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Good workers
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They were very good,mannerable and reliable. I plan on using this company again soon.
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Thank you Latifah H. for choosing our services!
Charles Family Moving COI Provided -
Hard workers! Thx!
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Thank you Lara W. Grind Hard Enterprise Inc. appreciates you for choosing our services and we are glad to have helped you with your move.
Charles Family Moving COI Provided -
Excellent. Courteous. Prompt, if not early. 5 stars!
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Thank you Jennifer J. for letting us provide you with our services.
Charles Family Moving COI Provided -
They were late but communication of their arrival status was maintained until they arrived. They were efficient and timely in the move.
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thank u
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They really did a great job and handled the items in the truck with care. They were ~30 min. late and though I wish they had called to let me know, they made up the time and then some during the move.
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Excellent work. Met and exceeded my expectations.
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Professional, fast and courteous. I wouldn't hesitate to recommend them or to use them again.
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The guys showed up a bit late, due to traffic, but were professional and very efficient. Even when dealing with a tricky storage unit, they never complained. All in all a great experience!
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They were professional and did an excellent job. I would use them again and recommend their services to others.
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The movers bumped a few items during the move...mostly some chairs against walls or doors, but once I made the suggestion to be more careful they abided.
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GREAT
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Worked very well. They knew what they were doing.
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Fast and quick
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Besides them being late... they was awesome with the moving part very friendly.. I would recommend them
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Excellent
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good
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Great work once they got there, but over three hours late.
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At the last minute, I asked Joseph to move up my move two days early due to an impending snow storm. He endeavored to accommodate me. Will and Manny showed up and got the job done. I'd recommend.
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They are very efficient
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Movers were late but once they arrived they were efficient and work well.
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They were nice and did a decent job.
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My 2-man crew from Grind Hard Enterprise made my stressful moving day much easier. I'd had issues with Uhaul and ended up being late for the appointment, but the guys finished in record time anyway!
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Manny and Jason were my movers and right away they were extremely professional and knew exactly what they were doing. They assessed what needed to be done and got working right away!
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Professional and efficient.
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Very proactive and helpful, will use then again and definitely will recommend them. They turnes a stressful day into an easy one
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Charles and Manny are great guys! They moved our apartment without a scratch. They are very kind, strong and hard workers. Great job guys! All 5 star.
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Charles and Tristan were super! They have clearly done this before. I will use them again when it's time for the next move. Thank you!
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This was one of the worst experiences that I have ever had. The "crew" showed up six hours late for a scheduled noon appointment, and only after calling numerous times throughout the day.
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G.H.E apologizes for any inconvenience and dissatisfaction that you had with company's services. We've had a crazy and hectic work week dealing with shortage of crews and van wreckage that day of job.
Charles Family Moving COI Provided -
The two gentleman that assisted us were early, never intimidated by the challenges we presented and were funny and nice. Finished the job early.
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Careful, considerate, efficient, friendly...these guys are amazing. Couldn't be happier with their service. Next time I move I will surely hire them again.
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The movers were nice and helpful once they arrived, but they were over 30 minutes late. They called 5 min. before the scheduled working time to say they'd be late, but I wasn't expecting 30 min delay.
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they arrived about 45 mins late, but i wasn't charged extra. they were very nice, but could've been a little bit more time efficient in moving things out
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Nice job charlie and tristen. Was impressed by their professionalism and always had a smile on face.
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The two movers were great -- I definitely recommend them! They called to inform me that they were running late, and when they got here, they worked hard the entire time.
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These guys made moving fun. They will protect your belongings . . . And you will feel the process is less stressful bc of their positive attitude.
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They were very helpful in moving my things and making sure I had what I needed. Very nice guys!
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Although very friendly, every piece of furniture moved was damaged to some extent. We asked repeatedly that they wrap everything. We supplied the means to do so. Yet they did not comply. Very upset.
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They arrived early and got the job done quickly and efficiently. Nothing more you can ask for
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Great friendly movers. Worked efficient and handled my belongings like there own. Thanks
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We just needed 2 movie helpers (Jason and Marvin) who were trully amazing : efficient, nice, fast, professinal. A real pleasure.
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These guys were fantastic! The move was into a 4 story walkup-they handled that with no problems. The truck was empty and everything moved in less than 2 hours. I would definitely hire them again!
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Yes, they were polite. Even thought they were late but they called and apologized for that. There was a minor accident during the handling of the furniture but they took responsibility.
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The guys worked incredibly hard during the hottest day of the season thus far. They notified me in a timely manner that they were running a late and once they arrived they worked hard.
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Professional, on time, efficient, handled belongings with care, and friendly. Would use them again.
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They were excellent I would reccomend them to any one. This service is a great idea.Go grind hard! The men were great!
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What nice guys. I was very impressed with the ease with which they worked together to move me! They were courteous, helpful and hardworking! I would hire them again!
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Great guys. Kept communication open when they were running late, which turned out to be ideal for me. Very courteous and diligent about their work. Recommend it to all.
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Emmanuel and Alex were great. They were very nice, hard working, careful with our things, and professional. Everything arrived in good shape. Would definitely recommend.
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Joseph kept me up to date about his ETA and started working as soon as he arrived. Made light work of a full 10ft truck....not a scratch on anything. Will DEFINITELY be calling them again.
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The guys did a great job, I would use them again.
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Fast and professional, unloaded my full SUV in less than an hour. However, there were some communication problems that resulted in a delayed appointment, but service was great once provided.
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My experience was one of the best Andre and Emmanuel were awesome they load n unloaded everything they always so professional they knew that moving is a hard thing and always made me stress free(Jenny
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I was pleased with my helpers Andre and Emmanuel they made me feel comfortable with the move They handle my furniture with Care They are the best and John always so polite.
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Great job and friendly too. Thanks
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The guys at Grind Hard were the best movers we have ever used. They were on time, friendly, courteous and extremely hard working. We HIGHLY recommend using this company for your moving needs.
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These guys were so nice! They were communicative when I called with travel updates and arrived promptly. They unloaded my truck really quickly and efficiently. I would 100% use them again!
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Joseph and his crew were VERY nice and my move was completed to my satisfaction. However, Grind Hard lack professionalism. They arrived 1 hour late and communication was difficult.
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thanks
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Our movers were absolutely wonderful. They were respectful, efficient, and patient. They approached any problem with professionalism and calmess. They made our move the easiest we've ever had.
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Super sweet and hard workers ;))
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Thanks for using our services. Joseph
Charles Family Moving COI Provided -
I highly recommend! They were very accommodating. My move was difficult since I lived on the 5th floor, no elevator and it was hot. They handled the elements like professionals. I would use them again
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Thanks for using our services. Joseph
Charles Family Moving COI Provided -
These guys were really great. My roommate and I were all over the place and they were really patient and helpful and very nice. They arrived a little late but stayed plenty later to help us finish the
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Thanks for using our services. Joseph
Charles Family Moving COI Provided -
Some of my things are missing !!
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At Grind Hard Enterprise we respect our customers and their belongings. If you feel your items were stolen please call us immediately so we can proceed with an investigation. If your claim is found valid you will be fully reimbursed. You didn’t even mention dissatisfaction upon completion of the job.
Charles Family Moving COI Provided -
The movers were very nice and started work right away. They did arrive late but made it up by working fast.
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Thanks for using our services. Joseph
Charles Family Moving COI Provided -
My Boyfriend and I wish we could rate them higher than five stars! They were wonderful! Great help! Very professional! Recommended
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Thanks for using our services. Joseph
Charles Family Moving COI Provided -
Moved from Manhattan to Brooklyn. Excellent. highly recommended
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Thanks for using our services. Joseph
Charles Family Moving COI Provided -
They were amazing.. They did the job as professional. Moreover, they are very respectful! I definitely recommend them. It is not everyday you'll find good quality at a cheap rate!
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Thanks for using our services. Joseph
Charles Family Moving COI Provided -
Quick 2 hour move. Nothing broken or damaged.
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Thank you for using our services.
Charles Family Moving COI Provided -
They called immediately after I placed the order and again the night before the move. They arrived 10 minutes early. They were courteous and professional.
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Thank you for the review
Charles Family Moving COI Provided
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