This experience with U-Haul was not a great one. To start with, the original location selected was closed when I arrived and from the website said it was open. Called customer service to change locations. The rep was friendly and apologetic, but I’m assuming there was a miscommunication and the location was changed to Banner Elk Hwy in Elk Park, NC instead of Banner Elk, NC. This costed another 45 minutes and the gas to take an unnecessary detour. So, between the business locations and U-Haul, there needs to be better communication as to normal business hours so that this doesn’t happen again. End result was the same but there was definitely some unnecessary steps to get there.
ZACHARY CLARK
Elk River Depot LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Park, NC 28622
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They do not know what they are doing. The lady that handles the U-Haul reservations was not there. After the contract was signed, the lights did not work and they did not know how to reverse the contract. It was a horrible experience. Normally I have had good experience with U-Haul, but this was just terrible.
mike youngThere is no UHaul office to go into so therefore no personnel to help you. We had no cell phone reception to do the checkout return process so we just left it (hoping for the best) and had to get someone on the chat feature to help us later once we returned home. It was a very frustrating experience and not one that I care to repeat.
Nicole AndersonEasier system to lift trailer on and off the ball.
Steven MooreWe love using Uhaul It was and is a wonderful experience
Scott Gray