Customer Reviews for Big Four Shell Exxon
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Big Four Shell Exxon
Personal information was given out by this location to another customer, who in turn arrived at our home, in a VERY private and secluded location, and left me feeling unsafe. Tried for days to talk to a regional manager and when I finally got a call back he was very unprofessional and unsympathetic. Stated there was no way our information was given out. He yelled at us not seeming to understand the gravity of the situation. We have used Uhaul many times over the years, this will be our last time.
The requested equipment was not available, and U-Haul did not make arrangements to get the right equipment from other locations from the region. If the equipment is not available, U-Haul should arrange so that the employees of the local place can get it from another regional location. Even if this caused an increase in rates, it would still help U-Haul's reputation, and possibly get repeat renters.