Customer Reviews for Super Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Super Storage
Great customer service. The office pulled out the trailer and got it all hooked up for me. Wonderful people.
They were very RUDE. I was told via phone that I wasn't going to be charged any extra fees due to not being able to drive the rental truck because of snow. After returning the vehicle and tow dolly I recieved an email charging me for 3 extra days worth of rental time. So much for customer service.
Truck was dirty, had a half eaten sandwich and an over flowing ash tray.
My mother, who rented the vehicle, has a hard time walking on flat ground, much less up steps, and when we got to the building to pay for the uHaul, the handicap accessible ramp was anything but accessible. There was a foot of snow on the landing and beginning of the ramp, and thus she could not use the ramp and had to use the stairs. For the average person, it's no big deal, but for a person with a handicap, it's an absolute deal breaker.
In addition, the vehicle was not warmed up, sitting out front of the building. It was sitting at the end of the parking lot, 200 feet away...once again a problem for someone who doesn't walk well. And oh by the way, it was around 3 degrees at the time with a completely iced over parking lot surface...
Further more, the woman who was working there wasn't exactly personality plus and didn't go through all of the information like I've had at previous uHaul locations...it was "sign here, sign here, sign here" with not much care to explain what we were about to sign. Fortunately for uHaul, we'd done this before and understood what it all meant.
There is absolutely no way I would ever recommend this location to get a uHaul.
We had some freezing rain a few days before I picked up the trailer so it was froze to the ground and took a little effort to get it free. The roll up door was a little difficult to operate. Overall a good expereince though.
the storage was clean but the buildings too close. I was disappointed that I found them on UHAUL sight and said first month free if move with UHAUL but they didn`t honor that.