Customer Reviews for Xtra Space Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Xtra Space Self Storage
It was a horrible experience.. It took 45 minutes to get through computer paperwork. Unit was already reserved.. We we we told it was a new Uhaul software program. Problems with ball on trailer. No one to help us. We were almost ready to walk out to competitor as we had several helpers to load and they had to wait an hour before we could start. A stressful experience.. Note: we had renting a storage unit for 4 years from this place so we knew them. They were upset too.
Unfortunately i got there while it was busy and had to listen to the young lady at the counter get yelled at for not hooking up a trailer right away by some jerk, another uhaul employee from what i could tell. She (Ashley) was doing a great job. She was extremely kind and helping customers as fast as she could with little help. Ashley is the only reason im giving this location 5 stars and will be using this location again. She deserves a raise. I recommend getting rid of employees that think its acceptable to degrade coworkers to that extent in front of others. Keep up the great work ashley!
Extremely helpful and accommodating. Wonderful, friendly customer service.
The facility is the best hands down. Could not of asked for a more accomodating group of people. I would definitely use them again.
Very helpful and friendly!
Loved this UHaul Dealer!
Very disappointed in contacts through 1-800-GO-UHAUL. Stayed on hold 14 minutes with someone looking up info and never got an answer. Several calls with different representatives did not yield any better results. Called directly to Xtra Space and found needed info through a friendly and knowledgeable person. When we went to rent trailer and when we returned it, we found the employees friendly, Courteous, competent, and helpful! Great resource and User friendly location. Thank you!