The milage estimate was INSANELY incorrect along with the "estimated" travel time, allocated days. The distance was close to 2500 miles not the 1600+- stated. Much of the road was rural mountain roads, gravel, through western Canadian provinces, making SAFE travel speeds MUCH LOWER than forecasted by routing models. The destination is on an island, and only accessible by commercial ferry transport one day per week. A delayed departure time at origin, longer travel times because of darkness on vastly rural roads, made connection with commercial ferry service impossible. With a 5-6 day delay on the next commercially available ferry, made the arrival at the destination drop off in the "allocated" days impractical. With return to cell phone service area, there were "several" calls from the drop off location "requesting" early drop off for their other client's benefit. This is COMPLETE bullsh**! After 30+- years experience using Uhaul products from a wide variety of locations across dozens of states, this was absolutely the WORSE experience from reservation to drop off!
KIRK S
North Tongass Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ketchikan, AK 99901
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- 5.0 Average Customer Rating
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The office lady is very nice work with
MARNA HThe office lady is straightforward to work with.
BERNARD UI was treated horribly.
Gregory Kmanager was upstair screaming to someone on the phone and the store was still not opened by 11 am. Also was not told that I had to do the return online and have the key in hand to do the return.
Shayla S