this location was AWFUL. It was dark and very difficult to navigate. There was not enough parking in front of unit. There were NO Uhaul instructions on the door. there was no Uhaul drop box. The only reason we figured we were in the right place was because there was another truck parked in front. I called the phone number on the door and the person I spoke to was friendly enough and told me to text her photos, etc and then never replied to me or assisted further. This was the absolute worst experience. I would never use this drop off again.
Kevin Myrhoj
Feida Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, BC V7A4V3
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Customer Reviews
- 2.0 Average Customer Rating
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The process of the self check in was super complicated and there was no dolly in the uhaul despite being ordered - I went into the building as advised and asked about it. They were incredibly rude and so I had to call Uhaul and go to another location to pick up the dolly.
Jessica SeymourThis was not my first or second choice of pick up location. When I went to the first pick up location (SE Marine Drive), the truck was not ready, I had moving helping coming at 7am and I needed the truck at 6am, I called the night before and they confirmed the truck would be available. I had to transfer to this location to get a truck, but because of the delay, I was charged another hour for moving help when it wouldn't have been needed.
Kody VeltinI purchased and needed furniture pads, they were not in truck and I am still upset about it. I spent well over an hour trying to get the pads and zero resolution. The best thing offered was for me to go pick them up 40 minutes from my location which would have put me 1.5 hours out while trying to get packing done plus gas to get there. If *you* make a mistake, *you* fix it the honus should not be on the customer to fix your mistakes. I asked for the pads to be delivered and uh apparently that is against your policy. Well great, you could not stick pads in a cab and send them to me. Sigh, still angry.
ASHER ChmielnickiI'm Assuming this truck was used as a 1 way rental please remove the bugs off windshield before re renting to the customers and the wipers were also worn right out thanks
Michael McNeill