Piss poor experience I ordered a 15’ truck online a week in advance an hour before pick up they didn’t have a truck for me. They were also very rude about it. I will never rent u haul again
JOSHUA I
Citywide Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salina, KS 67401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service is excellent!!
PETER HMy rental was supposed to be at another location in Salina KS and someone called and confirmed it was supposed to be at the south end of town. And the trail was actually at the Ohio location which is 15 minutes North of where I was to pick the trailer up up.
TERRY SI called around an hour before my return time to ask for an extension. The lady at the phone told me that the trailer must be returner at 4:30 because it was on scheduled for other renter. I asked her if there was other trailers avaliable and she said no. Then I told her, in that case I'm going to return the trailer and rent another one in other Uhaul location. Then she said can you return it by 10pm, so we can have it ready at 7:30am? And I told her, yes I can. We agree on do so and that ist. I returned the trailer at 10pm as we agree, but then on the next morning I get charged for another day. I called the location, a lady answered the phone and she told me that I get charged because I did not returned it at 4:30pm. I explained them what happened and the guy that came to the phone told me that he is going to double check and let me know. It have been 2 days since that and I haven't received an answer. She never told me that they will charge for that otherwise what was the point to make me keep it until 10pm if I was willing to return it on time and get other trailer in other location?
ANGEL AAlways a breeze renting from Citywide!
SALINA P