Please indicate the location of the Lockbox. It was our first time using U haul and we didn’t know the location of the lockbox. I think many new people face this challenge. Thank you for excellent service.
Roshni V
Deer Lake Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5E2T9
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Customer Reviews
- 3.5 Average Customer Rating
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We initially made a reservation to pick up a 10" truck PLUS two dollies. However, upon arrival, we encountered a frustrating situation. Despite our reservation, we were unable to obtain the keys, and ended up waiting on hold with customer service for over 30 minutes. After this lengthy wait, we were informed that there was no one available to provide us with the keys. So, basically, making a reservation was useless and a waste of time. The customer service representative we spoke to was polite and offered to make another reservation at a different location if anything was available. While she was able to secure an alternative vehicle for us, it was smaller and lacked the dollies we had originally requested. As a result of this, not only did we have to travel to a different location despite already being at the original one, but we also encountered difficulties fitting all our belongings into the smaller truck. Additionally, because we had no dollies, we had a very hard time manually carrying everything ourselves. Overall, this experience was extremely disappointing and has left us with a negative impression of U-Haul. Most likely will never be using UHAUL again. Horrible experience.
Jenifer GI had to wait 40-45 minutes to pick up the van. The person in charge said the system is down. I tried to check in online but it said call a number. I called them but they put me on hold for 15 minutes. I had to wait 40-45 minutes to pick up a reserved van. Also, in my reservation, I didn’t choose 16 dollar collision insurance but I realized that the person in this store charged me for that. Bad experience! I will never use your service.
Amin AThe key was stuck for half an hour with the place where they stored. It would be more convenient for customer if they would help us unlocked it and hand it to us instead of us unlocking it.
Jamil dThere are several issues which do not pertain particularly to this location. One is that only vans are available. It would be nice if a small cube truck was available. The second is the very lousy software that uHaul uses - the location was unable to get it to work (and I have had problems too) when I returned the vehicle. That's a big Zero out of five for you. Lastly the fuel in the vehicle. I was told the vehicle was full, and I refilled it right up just before I returned it. But in reality it was not full - perhaps down between 1/8 and 1/16 on the gauge - an undetermined amount as who knows how accurate the gauge is. This should have been detected and the previous customer criticized - why nickel and dime the next customer?
Richard M