RACHELLE J. on 5/25/2013
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My experience was great. No suggestion at this time.
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JULES M. on 5/22/2013
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The whole experience was just what you want during a hectic move, dealing with pros and no drama. Thanks.
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BRIAN G. on 5/21/2013
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Demolish this store.
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SANDRA B. on 5/20/2013
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Thank the customer for using uhaul's hauling equipment when checking back in and out.
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STEPHEN M. on 5/20/2013
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I requested one location but was pushed to pick up my rental 15+ miles further from my needed site. Truck was dirty inside including some sticky substance on the radio controls. They knew I was going to drive approximately 200 miles and gave me the truck on 1/4 of a tank. Very poor service overall.
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RAHHAMA K. on 5/19/2013
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Please stop changing the pick up location hours prior to the reservation. This is a burden to your customers. The desk agent was nice.
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Jeff H. on 5/19/2013
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Everyone was very polite and customer friendly. Your associates got me in and out very quickly. A very pleasurable experience.
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Lynn F. on 5/19/2013
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Good experience. Updated store. Very helpful!
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CLAUDETTE A. on 5/13/2013
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AS FAR AS I KNOW EVERYTHING IS VERY WELL PROVIDED.
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HAROLD L. on 5/7/2013
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Wesley was a pleasure.
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Christopher E. on 5/5/2013
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Both crystal and Wes( hope I got his name right) were friendly and helpful. Best experience I've had with uhaul. Give them raises.
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Kevin C. on 5/5/2013
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If your employee is showing the custom the equipment after he or she rent it you need always an employee there at the desk to wait on the next customer it was only one person left there after I went see the truck with your employee other then that it was great service
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DIANE H. on 5/1/2013
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van had a bit of a musty smell,how about an air freshener?
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MICHAEL D. on 4/29/2013
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The vehicle was pretty clean, but there was a water bottle and a potato chip in the cabin. Not a big deal, but I couldn't click yes.
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RITA KIWONDA A. on 4/12/2013
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no help when returning truck
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ROBERT S. on 4/7/2013
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Hours were the only reason I picked this location, I wish more suburban locations had these hours, I would only recommend on the basis of hours... otherwise, the place is average... ALTHO, the people there were extremely friendly and helpful...
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ANDREW C. on 4/3/2013
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Employee who helped me was by far the best Uhaul employee I have ever dealt with. Competent and efficient.
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Carla T. on 4/3/2013
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Maybe, make the penalty a bit higher for trucks that are returned late. Especially if customers are waiting to re-rent incoming vehicles.
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JACKY D. on 4/2/2013
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Thanks for having pleasant people working there...
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paul c. on 4/1/2013
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Friendly helpful staff. Tow dolly was top quality made to towing very easy.
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Tacuma Y. on 3/25/2013
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The customer service I experienced was excellent and prompt. I rent from this location often. Crystal was friendly and very helpful. I would recommend this location to anyone! She deserves a raise. She was the best and treated me better than any other uhaul location. I will definitely be returning soon!!! Thank you.
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YOLANDA B. on 3/24/2013
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Was please with the service I received.
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anthony w. on 3/23/2013
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The whole process is great
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ISAAC S. on 3/21/2013
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There were stains on the floor where someone wasted something and in the cupholder. The truck felt like it was about to fall apart while driving.
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TAMARA H. on 3/20/2013
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The vehicle was clean however it shut off twice while i was driving. I am not sure about recommending this location or any other location to anyone. The original truck that I requested was not available then the manager called to inform me that I would be switch to a smaller vehicle and receive compensation; however the vehicle he promised was not available and I was given a smaller truck with compensation. When I called to the Northern Parkway office on Monday regarding my refund and issue they transferred me to customer service who then transferred me back to Northern Pkwy and then I spoke with a not so customer friendly young lady who was quick to give advice without hearing the problem. Unacceptable I've left several messages for the manager, Ryan and he has not called me back. Poor customer service means loss of customers and referrals.
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