MARK F. on 6/17/2013
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price was right
service excellent
convenient and easy - nothing to add
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LEO D. on 6/13/2013
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Price break for existing storage rental customers please!
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DAVID W. on 6/6/2013
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Even though I dropped off the truck after hours, someone in the apartment above the office helped me locate the key drop box. I was impressed.
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GREG W. on 6/3/2013
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We had a very hard time finding this location online to book the truck.
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MARGORIE V. on 6/2/2013
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After a terrible experience with a leaky storage unit, I was sure I would never deal with u-haul again. However Sherry and Calvin listened to my concerns, corrected the issue immediately, and treated me with empathy and respect. They provided care that is unusual in large corporations. It's clear they care for the customers at the Colby Dr location as if the business were their own. They saved my business and I will not hesitate to recommend them to my friends as a great team to do business with.
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FREEDA D. on 5/31/2013
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service at both centers was excellent and happy. Thanks
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KYLE C. on 5/30/2013
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have a secondary exit gate operational
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COREY W. on 5/28/2013
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Vehicles were parked with poor spacing (across multiple spots) which did not facilitate easy parking of the truck I was returning after hours.
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JOHN C. on 5/22/2013
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The rate per Km is to high.
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MIKE P. on 5/21/2013
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Open on a public holiday, and very friendly staff! Excellent experience, will definitely come back to this location!
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SUKHVINDER G. on 5/13/2013
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It was good service
Thanks
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JOHANNESSON G. on 5/7/2013
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One of the better consumer experiences I have had, Kalvin at the UHAUL office was great (never met him before).
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CHIONG S. on 5/6/2013
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A+ CUSTOMER SERVICE :)
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CHERYL K. on 5/6/2013
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They knew what they were doing and were very professional! Would go here again and no hesitation on recommending this location to my friends! I can tell that they have been trained well!
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ALPHEUS C. on 5/3/2013
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This was by far the best rental I have ever had through uhaul. My faith in uhaul has been restored thanks to the extremely helpful staff the equipment was clean and the staff is very invested in what they do. Very professional and efficient. I will recommend this location to EVERYONE
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MICHAEL F. on 5/3/2013
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Amazing experience
Going to rent another truck from uhaul this week
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Alonzo S. on 5/3/2013
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That was my first time renting a U-Haul. I thought the 4 hour time chunk would be a problem (too short) but it worked out well. I must note that the staff at this location was amazing. She was extremely friendly, quick, and great customer service. She was exactly the type of person I would want at my front line if I had a business like this. Was great - I was impressed.
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BRUCE A. on 5/1/2013
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Very Friendly staff, Thank you :-)
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TRACEY C. on 4/30/2013
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My best comments go to the two customer service reps that helped me. They were both extremely friendly, outgoing and a pleasure to deal with.
Thanks!!
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Ed B. on 4/30/2013
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Keep up good work and professional approach.
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MIKE M. on 4/29/2013
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Sherry is the best manager you could ever ever have. We have rented from many of your locations....and always come back to Waterloo becasue of her. Honestly.....the best customer service ever. You are very lucky to have such a committed person.
We have been coming to this location for many years.....we rent trucks, and we rent 6 storage spaces for 6 months, and one all year. ALL because of Sherry. We have lots of choices.
Mike McLean-Coldex-Toronto Canada
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TERRY V. on 4/29/2013
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All worked out well. The staff here was very helpful.
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chris m. on 4/29/2013
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everything went well and staff were very respectful and curtious
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DAVID C. on 4/27/2013
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The equipment I reserved was not available. The staff did what they could and were very helpful. U-Haul needs to ensure this doesn't happen, as it could have been a major problem.
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Ben F. on 4/23/2013
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Very impressive staff. Very thorough and efficient in handling the entire process. Incredibly impressed.
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