Trailer Rental & Towing in Waterloo, ON at U-Haul Moving & Storage of Waterloo

3303 reviews

585 Colby Dr   Waterloo, ON N2V1A1
(King St N & Northfield Dr)

(519) 888-0880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 888-0880

585 Colby Dr
Waterloo, ON N2V1A1
(King St N & Northfield Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Waterloo, ON N2V1A1

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

3303 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

The front staff were amazing and so friendly. I would go out of my way for that service again. Well done!

STEPHEN L. 
Rating:
2.0

Didn't get trailer, had to find my truck in the pouring rain uhaul just changes there pick up and drop off locations then I get charged extra mileage at final bill iwas also on the phone with uhaul for over an hour yesterday being bounced around extremely not a happy customer

Karen M. 
Rating:
5.0

Customer service representative went above and beyond and very friendly. Made me feel like my business was appreciated. Thank you for the great experience.

EDWARDK J. 
Rating:
4.0

Windshield had something sprayed on it in the outside of the drivers side that the wiper washer could not remove. Found this to be annoying otherwise the van worked perfectly.

DAVID H. 
Rating:
2.0

The original estimate was off by $100.00, and there was no mention of of all of the additional costs.

NEILOTTO W. 
Rating:
3.0

Spoke with Bryce at the Colby Drive location and his presentation and performance in answering questions, locating our trailer for pick up was not helpful at any time in this endeavour; very unsure, scattered and seemed lost. However Brian came to the rescue who did not quit in getting what we needed and hooked us up upon arrival. Highly recommend this employee for future contact and possible bookings

MAUREEN M. 
Rating:
5.0

I was surprised to see that the estimated rental was charged to my Visa. It was corrected at a later date. Would it be possible to have the correct charge the first time?

DANIELA W. 
Rating:
5.0

Ethan is professional and helpful. Online booking can be improved...the pages are too busy

RAJINDERS U. 
Rating:
5.0

There was an issue with the trailer I ordered but the location manager quickly took care of the situation.

JONATHAN R. 
Rating:
5.0

Excellent and professional service.

JOHN H. 
Rating:
3.0

If you change my reservation to a different location. Maybe you should send me that communication, so I'm not left scrambling last minute.

JAY E. 
Rating:
4.0

This location was fine - the uHaul service overall was abysmal. I had pre-booked my truck on March 23, 2021 and had scheduled the pickup & drop off location. At 7 PM the night before my rental the pickup location was switched to Mitchell, ON - a full hour+ away from my original pickup location. I then called the original location, Uhaul help desk and the Mitchell location. After several hours of phone tag and no answers - I was able to get a truck rental (but of a smaller size, different location and different cost). And in the end no one explained to me why the truck I reserved was not available for me. This was terrible customer service, organization and I do not feel any confidence in UHaul for future services. I would appreciate some explanation/response and reasoning why I should be confident to book a truck through this service again.

ANTHONYJEFFERSON S. 
Rating:
5.0

Very easy.

Leanne Catherine W. 
Rating:
5.0

Pay close attention to the fuel gauge and don't round up to the nearest eighth of a tank.

JON-DANIEL D. 
Rating:
4.0

Location forgot to include furniture blankets on the order but then asked me to come back to the store vs just adjusting the bill. Good dudes, handled a crummy situation well on return. Always happy with this location.

B F. 
Rating:
3.0

Less crowded and better parking

Gerard H. 
Rating:
4.0

The only issue was the fact that mileage was determined using kms - not miles. When the physical truck is recorded in miles, this is an important factor when determining mileage before the trip. There was no mention of this on any documentation.

Agnes K. 
Rating:
3.0

Had to drive over half and hour away after I confirmed twice to pick up the truck in my city.

Melissa H. 
Rating:
2.0

The location is a good one as they have a lot of equipment and options, the staff is also helpful. The rental truck that I got was in a bad shape. Of course it was over used. It would take time to gain speed. But the biggest problem was it's breaking and steering wheel, very wobbly, almost to a point I got scared that I was losing control. There should be better trucks available.

Ankit J. 
Rating:
5.0

The crew seemed to be hopping all day.”You Guys and Gals Rick”

CHRISTOPHERP M. 
Rating:
5.0

Couldn't ask for any better service! The associate that took care of me was amazing! Just moved down from Thunder Bay and he made me feel welcome! Thank you from the lady that was in distress, you turned my day around!

THERESALYNN O. 
Rating:
3.0

Long wait in the morning.

FLORIN D. 
Rating:
5.0

Everything was perfect, I was very satisfied and would use you anytime. Thank you

KEVIN B. 
Rating:
5.0

We were very pleased with the great service we received. The staff was very helpful.

Gary G. 
Rating:
1.0

New rules about dents and damages to vehicles and uploading photos is so painful/time consuming, So inconvenient, bad idea Sorry

DARKO B. 
No reviews have been submitted for this location.

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