First of all... The website should really not allow you to choose pickup and drop off location if it's not available. It seemed like there was also some confusion in picking up the truck. I feel like I got charged gas fees unnecessarily as the truck was empty upon retrieval and we put gas in. I am not sure I will use U-Haul again
Amanda S
Kishki Halal Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterloo, ON N2L3V4
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Customer Reviews
- 3.0 Average Customer Rating
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The store person didn’t have key or know what the 4 digit lock code was. We waited well over an hour until she was able to seek help. No instructions given or anything reviewed once we did have the keys. We missed our elevator reservation for move out. We had ordered moving blankets and there were none in the truck.
Pina VThere was a mixup NO Dolly available. Make sure when you bring truck back take video and llots of pictures. Also when you hand key back get Lady to process return right away, I was getting txt to bring back van at 10 at night when I returned van and gave Lady key at2.30 PM.
RICHARD NThe truck could have been better maintained..
suhas jTook pics, dropped off the vehicle then the keys, went into the location, no one was around.did some shopping, checked out. No Uhaul interaction at all, online only. Again, your online system works, dropoff is easy, seemed a random dropoff point, but it worked.
Ron T