When I visited your location on the morning of Friday Feb 14 2020 your employees insisted that it was illegal to transport a motorcycle in the back of a truck. This is not correct information. And when pressed for proof they revised their claim and insisted that it is "company policy". Based on my experience of the two employees I would not this location knowledgeable or helpful. On my return visit on Saturday Feb 15 2020 the employees were different and they were far more helpful. However, the motorcycle trailer that I rented had nails and screws frozen to the trailer floor. It was not encouraging that your equipment was provided with trash left in it. What would it take to clean it? You're treading on thin ice UHaul.
Moving Truck Rental in Waterloo, ON at U-Haul Moving & Storage of Waterloo
Moving to or from Waterloo, ON N2V1A1? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Waterloo.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Waterloo
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Waterloo, ON.
Cargo vans and pickup truck rentals in Waterloo, ON
U-Haul cargo van rentals and pickup trucks in Waterloo, ON are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Waterloo, ON N2V1A1. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The staff at this site were also excellent to deal with. These two sites were very helpful in pick up and drop off10 out 10
As well, drop-off location was very good.
Incompetent team. Set me up with the wrong contract and I ended up paying a lot more money than expected and wasting two nights instead of spending one moving. Very rude and not helpful and in no way tried to help. They actually tried to trick me to leave the truck at another location and â€œdeal with billing laterâ€ very very untrusting and sketchy way of doing business.
Windshield was dirty and streaky
I would like to see more Kimâ€™s included
excellent customer service.
Check-in can be made more efficient. Caused by computer and payment issue glitches. Overall good location - again.
- Staff at this location were great. The woman in the morning (07:15) was welcoming and provided all the info needed for check in and later checkout.
Very friendly and efficient.
Equipment was all covered in snow. Fuel service fee was $30 , didn't know about it. initial meter milage reading on paper wasn't correctly written. I would prefer some refund from uhaul.
I thought I'd save time by registering on-line before going to the UHaul on Colby Drive in Waterloo, Ontario.Instead, it actually added time. I was asked many of the questions again. They didn't have my charge card info complete. I had my card WITH me but it had to be handled online through UHaul? The time on the contract says 9:18am. The truck wasn't given to me until close to 9:25am. The contract claimed that the fuel tank was at 3/8ths. This was not accurate. It showed slightly over 1/4. I have a photo showing miles in and the correct fuel reading. The service person who I believe was Ethan Kennedy knew I took a photo of it. HE serviced me at the counter AND brought the truck up. On return, I added gas that put the needle to very near the same as I received. I also have a photo of this with miles out. I was told I had to pay the gas charge ($30+....and I only went 19.3 miles!) because it was not at 3/8ths as per the contract. I refused to pay it and said that I had the photo to prove it. Kennedy never asked me for it or check the fuel gauge in the truck himself. When I was adamant about it in a stern (not loud) voice, he told me to calm down...enjoy the day...get a coffee into me....go home to "the wife"....no need to be upset. I told him that I had a right to be upset and did not back down. He finally conceded that the fuel charge would be waived BUT it would go on my record that I did not return the truck with 3/8ths of a tank....which as per my photos is absolutely not true. But not to worry...because I will never ever use UHaul again and will not recommend it. I can't help but wonder if the additional fuel charge claim is something that is a commonplace tactic to upcharge the rental.
Mark was very helpful and the entire process went smoothly.
There is no volume control on the radio.
Everyone was very helpful no changes on my part
When I picked up the truck yesterday, the fuel gauge indicated it was at just under 3/4 of a tank. The guy who pulled the truck up indicated it was "a smidge" under 3/4 and should be noted. After I finished with the truck, I went to fill it up. When I did, it stopped at $19.68. I tried to put in another $1.24, but the tank was full. The fuel gauge didn't reach 3/4. I left a note when returning the vehicle. I took a picture as well of the dash with the mileage. The only complaint I have is that the fuel gauge should be fixed.
Absolutely horrible! No customer service as they keep telling you to use the app even when the app wasn't working. Refused to help me do it manually, never inspected the truck prior to driving and was very condescending. No point of having workers at the store when they don't do ANYTHING.
Excellent and friendly staff, very easy to deal with ????
How old is this truck? Each door had to be individually unlocked, and the window is crank open. Back up camera would be nice. Very good and polite service
Check in was confusing. Required WiFi and terrible WiFi, used cell data instead. It was still slow but did the job.
Called in for truck rental. Male staff member had me hooked up within 10 minutes. Picked up 15 foot truck, clean and ready to roll. return went quick and efficient. Rick
very nice guy
easy peezzieâ€¦.no delays..getting trailer on...or getting it off...very efficient and friendly...my go to place for trailers..
The gentleman who helped me was great! Very accommodating and I appreciated the effort he put into making my rental smooth.