GREG M. on 6/18/2013
Rating:
Good Rental. Equipment served my needs and work very well
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ELLA F. on 6/18/2013
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The people here were very nice and helpful.
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JAMES M. on 6/16/2013
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Not sure what you could do to make it better. The staff were very friendly and both pick up and drop off were done in a flash. I couldn't have asked for better!
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FRED R. on 6/14/2013
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Good equipment, good experience
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KEN M. on 6/13/2013
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Night and day difference between the two locations. The West Lafayette service and friendliness was outstanding.
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CHARLES B. on 6/12/2013
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They work out all my request, making sure I had a truck when needed
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Jacob L. on 6/9/2013
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Keep up the good work!
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PAUL J. on 6/3/2013
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It was a nice location. I had to rent a larger truck than I wanted and I do not understand why when they had a number of smaller trucks sitting on the lot.
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Jose Alberto S. on 6/2/2013
Rating:
el proceso de entrega del vehiculo fue muy lento debido a un problema del servidor central. Sugiero que tengan una opcion secundaria para procesar la informacion.
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ERICA K. on 6/2/2013
Rating:
the service was wonderful, the price was affordable, and everything was great-- however, the van we got was smelly and the front seats were covered in dog hair. other than that, the experience was a good one!
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SHERRY B. on 6/2/2013
Rating:
Very professional employees
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MONA LEE W. on 5/29/2013
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Other than getting switched on the pick up location three times, this was a great experience.
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KARREN C. on 5/27/2013
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Quick service for return of vehicle.
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PAUL H. on 5/26/2013
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Reservations system (staff) needs improvements. Made the initial reservation and needed to change the day and time. That was done, but when I received the confirmation it was wrong. Called and to correct the confirmation. The staff questioned me on why I needed one truck on one day and another on the next. Finally the reservation was changed, but I still called the day before just to double check. The two 26' trucks gas gadges bounced up and down and I ended up putting in much more gas than I needed to.
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Ralph M. on 5/23/2013
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Met me outside in the rain to help me with the trailer. Not the first time I used uhaul...and definitely won't be the last!
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ADA E. on 5/22/2013
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I wish that the staff had gone far slower when I was choosing to use a trailer on my rather small car. They would have saved me, and themselves, a lot of time. Although my car can tow (up to 1500 pounds) just adding a hitch (which I paid for) and filling a 5X8 with my stuff was not enough. The car would not tow a 2/3rd full trailer. I'm grateful to the men at this location for graciously undoing the hitch and trailer and reimbursing me most of my costs, but the time lost on both sides was large. If they had information to indicate that my car was not powerful enough to tow a 5X8 with a tall hitch on it (if that is what it is called) lots of time would have been saved-- and headache.
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richard c. on 5/21/2013
Rating:
Honestly, I cannot think of one thing ! From the first greeting, to the last thank you when I returned the equipment....I was delighted with (1) the human touch, (2) the preparation for my first try at pulling a large trailer with my F150, (3) ease of use of trailer, and (4) again the 'human touch' (and smiles) when I returned he equipment. Simply.....THANKS !!!
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KAITLIN P. on 5/21/2013
Rating:
Make sure the correct size truck reserved by the customer is available.
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TIM W. on 5/20/2013
Rating:
Not sure if there is a way to improve other than upgrading the building and parking area. It's clearly 40 years old, but other than than it works well. The location is clean and the parking area is well marked with parking spaces and driving lanes. A larger location would be an improvement, but that can be said about most businesses. Overall my experience was excellent. The staff was helpful, competent, friendly and very good. The vehicle was ready to go when I arrived (due to reservation), and it was clean and very nice. As I told the employee it was probably the nicest driving truck I have ever driven. I would definitely use your business again and recommend it to my friends and family. It was a very good experience.
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KENNETH E. on 5/10/2013
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Third or fourth time we used this location - service has improved and ease of check in and out has improved.
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IZABELLA R. on 5/8/2013
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I like this service a lot.
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KEYIA P. on 5/6/2013
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We have used other U-Haul locations before and we always end up coming back to this location. They always have what we need, when we need it, or they get it.
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KEITH S. on 5/5/2013
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Somehow let college parents know to rent a van or small truck when moving students. Made the move VERY easy.
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LINDSEY P. on 5/3/2013
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Good service.
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colin t. on 4/30/2013
Rating:
Nothing. Great service. Fast and easy.
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