Customer Reviews for Back Alley Customs
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Back Alley Customs
Small location...big on service. Clean and well maintained vehicles. Great overall experience!!
I was thankful to find a u-haul office opened on Thanksgiving Day. I told him, he was very kind.
When I dropped off the cargo van, I asked him if I could pay with cash instead and I let him know that 11 kilometers were off and he asked me to come back the day after because the office was already closed.
The office was supposed to be opened at 9 and I called 4 times between 9 and 10am, my girlfriend went there at 9.45am to pay with cash and to explain the problem with the dashboard and the quotation. She stayed until 12.22pm but there was no one. Now, U-Haul, you charged me for 37kilometers while I used only 25kilometers. Besides, they charged my Credit card and I would like to pay by cash.
Have onsite temporary parking for same day customers.
The truck was in excellent condition (looked like new). The pickup/drop off was straight forward and fast.
This location had very little parking. Upon arrival, we had to park down the street and run to the location (it was pouring rain). The man at the counter was extremely rude and sighed several times while serving us (though he was "helpful" in the sense the rental was returned without problem), not saying anything when we thanked him. Again, would not recommend.
My experience here was excellent.
Paul was very helpful and pleasant. The truck was great. Thank you for your superb customer service. The only suggestion might be to increase the size of the fleet.
Location is a bit tight but is an urban setting so what can you do...person was very helpful and the truck was like brand new !
Great help - very friendly and personable. All around good experience. Would definitely use them again.
Although the cargo van we had booked had broken down when we arrived, the agent quickly arranged for us to use the next size up truck, which also suited our needs, for the same charge. Very happy with this location & the service.
The return staff was very helpful when the return lot was full.
Dont hang up on your customers, 4 times. Dont lie to them and say there are no closer locations and then suddenly find one after hours of trying to get in contact with uhaul. When you send an email saying youll contact a customer before their pick up, actually do so. Overall everything about uhauls customer service has been awful. (Please note this is not refering to the people we dealt with in person but rather your telephone "support")