It was awesome experience, front desk service was very helpful.
Rajan R
Shawarma Palace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6E2M3
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Customer Reviews
- 3.5 Average Customer Rating
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The first red flag was that I was not provided with a vehicle walk-through before leaving. As a precaution, I took a photo of the fuel gauge before leaving the parking lot. When I returned the vehicle, I ensured the fuel level was at the exact same point as when it was provided to me and took another photo for comparison. When I returned the keys to Mohammed, I also showed him my $15 gas receipt. Based on that interaction, I left in good faith believing everything had been properly verified and that there were no outstanding issues. I was therefore surprised to receive my invoice and discover that I had been charged for fuel again. When I called the number listed on the invoice, I was instructed to return to the location in person to address the matter. Upon doing so, I was understandably frustrated by the situation. Rather than taking responsibility for failing to verify the fuel level before releasing the vehicle, Mohammed was dismissive and told me to “calm down.” I found this response inappropriate and unprofessional. As a customer, I expect to be treated respectfully, especially when raising a legitimate concern about an incorrect charge. Being spoken to in that manner was particularly upsetting given that I am eight months pregnant and was simply trying to resolve an issue that should not have occurred in the first place. Additionally, I found the dispute resolution process unnecessarily inconvenient and outdated. After being charged incorrectly, I was required to return to the office in person, only to be told that I still needed to call the customer service number from the location. This process places an unreasonable burden on customers who are attempting to correct billing errors and can discourage people from pursuing legitimate refunds because of the amount of time and effort required. A more customer-focused approach would be to empower local staff to verify documentation and resolve straightforward issues directly, rather than requiring customers to go through multiple steps to correct a mistake they did not make.
Samira CExtreme neglegience by whoever works the office at this location nothing wqs prepared and i couldnt even get all my reserved vehicles
Brandon CI reserved the dolly 2 days before pick up! When I got there the guy said we don’t have that!!! And offered me the bigger size!! I had to accept cause I messed it but it was way too heavy,big and more expensive!! That was not professionalat all!! I reserved it I didn’t just walk in!
Sia AThe items I ordered online were not available. The staff was unwelcoming and displayed little proactivity.
Juan M