There was no lock or key in the lock box that I was assigned spoke to someone at head office, and we went through the vehicle and then found the key in the back cargo area of the van over an hour of my time wasted looking for the key that was supposed to be in the lock box and when I went to start the van, the engine light was on, during the time that I needed the van I felt very uncomfortable with that light on, so I returned it earlier than I was supposed to. I then called a friend of mine to finish doing what I needed to do. I was not very happy. I also returned it with more fuel than I had received it with.
Carlo R
Shawarma Palace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6E2M3
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Customer Reviews
- 3.5 Average Customer Rating
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When I arrived the guys said the one I booked online wasn’t available for another hour. I had to be the one to come up with the idea of using a larger vehicle. Unprofessional. Unorganized. Unprepared.
Jordan BThe team were great and made the pickup and dropoff process very smooth.
jack eWe were instructed to take photos of all sides of the cargo van, however we should ALSO have been told to take a photo of the gas gauge! My son, Bodie Deacon, noticed the gauge was sitting almost on the “full” line before he drove the van, just under that line in fact. So when he arrived in St. Catharines (one way), he filled the tank up to that exact line and returned the vehicle. Sadly, he was charged $30 for apparently not “filling up the tank”. That is absolute nonsense and incredibly poor customer relations. You gouged a customer who was simply acting in good faith. I can’t imagine using or ever recommending U-Haul if these are your business practises. Signed, Andie
ANDREAP DI ordered a plastic cover for couch and mattress, but they were at another location and couldn’t be picked up.
Lance S