The place was a bit difficult to find, but the person on site was very friendly, very helpful and overall a great experience because of him
Juan M
Shawarma Palace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6E2M3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Easy process. They had all different size trucks available and they had the one I needed reserved for me. Many times I’ve gone to other locations and reserved a truck and they didn’t have the one I reserved when I showed up. This location was seamless and great people and customer service
CAROLYN JAt pick up time, there was no one at the counter. I called the two phone numbers provided and no one picked up:
Santiago R⭐⭐⭐⭐⭐ I would like to share my honest feedback about my experience. Last weekend was one of the most challenging moving weekends I’ve ever had. I had reserved a 26’ U-Haul truck, but when the day arrived, the truck was no longer available at my pickup location and had been moved to the opposite side of Toronto. Finding another truck was extremely difficult because there was virtually no availability anywhere. My reservation was scheduled for 1:15 PM. Although I arrived around 1:30 PM, we then had to wait 1 hour and 42 minutes because there was no employee available at the location to assist customers. By the time we were finally able to leave with the first truck, it was almost 4:00 PM, and my son and I still had to return to pick up the second truck. What should have been a simple pickup became a long, exhausting, and very stressful afternoon. Throughout all these challenges, Hector , Chris and Jack were absolutely outstanding. They were patient, professional, compassionate, and determined to find a solution. They stayed on the phone with us, explored every possible option, and never stopped trying to help. At one point, another customer even offered to exchange trucks with us because the larger truck wasn’t suitable for their needs. Rather than helping make that reasonable solution happen, the employee at the location showed very little willingness to assist. Thankfully, Jack and Hector stayed involved, guided us through every step, and ultimately made everything work. Thanks to their dedication, we were able to secure two U-Haul trucks and successfully complete our move. Jack, in particular, truly became our angel that day. His commitment to customer service went far beyond what anyone could expect. While Jack deserve my highest recommendation, I believe the customer service at this location needs significant improvement. Great customer service is about being present, communicating effectively, and genuinely trying to help customers solve problems—especially during stressful situations like moving. The location itself is convenient, and the equipment was clean and well maintained. However, without Jack and Hector, I honestly don’t believe our move would have happened that day. Thank you, Jack ,Chris and Hector, for your professionalism, patience, and dedication. You turned an incredibly stressful experience into a successful one, and my family and I will always be grateful.
Arais P⭐⭐⭐⭐⭐ I would like to share my honest feedback about my experience. Last weekend was one of the most challenging moving weekends I’ve ever had. I had reserved a 26’ U-Haul truck, but when the day arrived, the truck was no longer available at my pickup location and had been moved to the opposite side of Toronto. Finding another truck was extremely difficult because there was virtually no availability anywhere. My reservation was scheduled for 1:15 PM. Although I arrived around 1:30 PM, we then had to wait 1 hour and 42 minutes because there was no employee available at the location to assist customers. By the time we were finally able to leave with the first truck, it was almost 4:00 PM, and my son and I still had to return to pick up the second truck. What should have been a simple pickup became a long, exhausting, and very stressful afternoon. Throughout all these challenges, Hector and Jack were absolutely outstanding. They were patient, professional, compassionate, and determined to find a solution. They stayed on the phone with us, explored every possible option, and never stopped trying to help. At one point, another customer even offered to give out their truck to us because the larger truck wasn’t suitable for their needs. Rather than helping make that reasonable solution happen, the employee at the location showed very little willingness to assist. Thankfully, Jack stayed involved, guided us through every step, and ultimately made everything work. Thanks to their dedication, we were able to secure two U-Haul trucks and successfully complete our move. Jack, in particular, truly became our angel that day. His commitment to customer service went far beyond what anyone could expect. While Jack and Hector deserve my highest recommendation, I believe the customer service at this location needs significant improvement. Great customer service is about being present, communicating effectively, and genuinely trying to help customers solve problems—especially during stressful situations like moving. The location itself is convenient, and the equipment was clean and well maintained. However, without Jack and Hector, I honestly don’t believe our move would have happened that day. Thank you, Jack and Hector, for your professionalism, patience, and dedication. You turned an incredibly stressful experience into a successful one, and my family and I will always be grateful.
Arais P