Customer Reviews for Castrol Premium Lube Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Castrol Premium Lube Express
Thank You for the Great Service
Although I am rating the service at the Kennedy drive location excellent, my overall Uhaul experience was a complete disaster and disappointment and I don't think I rent a vehicle from them (UHaul) ever again. I called weeks ago to make a reservation for April 29th and April 30th. Was told there were no 20ft trucks available at my closest location. They offered me a 24 or 26ft truck at the same price but I would have to go to a further location to get it. So I informed them I would do that but now with a larger truck I wouldnt need it for two days and made my reservation for just one day. Drove all the way out to the location (35 min drive for me) only to find out it had been shut down. No one had any information for me, all I was told was that my truck was "probably transferred to the uhaul dealer up the road". Drove all the way back down the road and further in the opposite direction from which I just drove only to find out no one had my reservation, had no 24-26ft trucks, not even a 20ft truck and all I could rent was a 15ft truck. If I wanted a 15ft truck I would have rented it from my closer location on Kennedy drive instead paying mileage to drive this one back and forth to the location that was 35mins away from me. So I called Kennedy Dr and they did in fact have a 15ft truck and I drove all the way back there to get it. They did only charge me for one day instead of the two days I was now going to need it for but my charged were now double what I expected to pay from the beginning because of all the trips I had to make back and forth for my move. Very very unprofessional service. Someone should have called me to inform me the original location had shut down to keep me from wasting a half tank of gas and over an hour of my time on the day I had to move!
Great Svc Thanks for all your help!!!!!!!!
This location has personable and accommodating service. I have not had any problems with rented vehicles (10' box truck and pick-up truck).
Great Job!!!!!Made the move less stressfull
Corey behind the counter was a very wonderful person to deal with answered all my questions and set me at ease with this move
Thank You Castrol
Very Helpfull staff,,Also a great place to get repair work done on your car they are very honest people
Excellent Service !!!!!!! Young man behind the counter Corey great job