Customer Reviews for Castrol Premium Lube Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Castrol Premium Lube Express
Price was quoted incorrectly when I called to reserve the truck. I was told 35 for the truck with .68cents a mile and was charged .99cents per mile. When i called to question this I was told that I was lying. Will never rent there again.
I will NEVER rent from Uhaul again. The gas gauge & gas tank on the truck that I had were both faulty and when I broke down and called the "help" number I was NOT helped but instead the woman on the other end was extremely rude and did NOT help me at all. She put me on hold for 20 minutes and then put on a different woman who was unwilling to help me also. I have never in my life received such horrible "customer service". When I called on Monday to report the problem my information was taken and I was told that I would receive a call back within 24 hours and that I would be compensated in some way. I never received a call back & was never compensated. I own a small business and have MANY business connections. I will be telling every person I know to not waste their time & never deal with Uhaul. I would also like to say that I rented a UHaul on a almost weekly business for my catering business.
Please advise your Putnam location tot change there opening time to 9AM. Thanks.
Great People and very helpfull,,,Will go again
Great place to get uhaul from,,,Excellent cust svc
Instead of helping me when I was trying to rent from this location I was told they had nothing available and they didn't know where else I could rent from locally. I was handed a phone number to call for national service. :(
For the uHaul website, please make it clear where the truck will actually be picked up verses where it is "reserved", as I was expecting the truck at a different location. I don't see why a reservation location would matter if the pick up area is totally different.
Even thought according to the coupler the trailer could use a 1 7/8 ball, I attached it and it was bouncing all over. I had to leave the trailer on the side of the road while I had to find a auto zone and buy a new ball and ask for help to attach it. It was an unsafe and terrible experience. customers should be made aware that a 1 7/8 ball is not going to fit.
Check in was fast and easy. The size of the facility parking area made it easy to pick up and drop off equipment .
If you haven't driven your truck model before, ask for a quick review.
Great Service very helpfull staff
The truck was very easy to drive and use -- even for a compact car driver.
Corey the attendant was very helpfull with the whole move,,,Definetly rec these people for any u haul moves,,,Thank you again Corey