Very disappointed have been trying to complain
Nathan W
The Omg Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Putnam, CT 06260
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Knowledge, competence, compassion, efficiency. Clear communication. None of these things were present
Amy AIt was not an equipment issue or U-Haul in general it was just the man at the counter. He was very rude and condescending
TIFFANY LPerson checking me in for the uhaul was SO RUDE. First, he said “that’s not you” to my ID, then he proceeded to say “can you drive? you don’t need the insurance?” over and over. Next, he claimed I didn’t have money to cover the cost of the deposit. After all that, he was mad the process on his phone wasn’t working and said one more time and I can’t help you and when I got it to work on my phone he said why didn’t you say you did it already. Very poor service very rude.
Emma NU-Haul decided to change our pickup location to one 20+ miles further away and then didn’t adjust our mileage! We also reserved 12 furniture pads and only got 10 at the new location. We then started getting random phone calls from U-Haul asking if we were going to be returning the truck by the time specified or “preferably earlier”. Honestly, you guys couldn’t get us a truck at our local location, why would we even bother to help U-Haul. Bad experience all around
Leo L