Customer Reviews for ReTAGIt Summit St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of ReTAGIt Summit St
experience was simple and easy. thanks
I was not told at check-out that there would be a $25.00 "cleaning fee" for my 4 hour van rental. Very unhappy.
The only issue that I/We encountered was that the dome light seemed to stay on regardless of what we did. I checked the usual doors, headlight switches, etc. but was unable to turn the dome light off. This wasn't a problem during the daylight but became VERY distracting at nighttime.
Everything went smoothly. Thanks.
Thanks for the great service! This is my go-to location for my trucks.
The ony reason I will not recommend this location to a friend is because of the way I was treated when we returned the truck. We only drove the 10' truck 7 miles and forgot to replenish the gas, so they charged me $10 or "2 gallons" for the gas. Does it seriously cost $10 to drive 7 miles?! I will never rent from that place again. The last place I rented from - and used the same amount of gas and also forgot to refill the tank - said it was so minimal that it was ok and didn't charge me. Additionally, this place forgot to give me the moving pads for which I was charged. So, the guy charged me $10 for gas and then deducted the $5 for the moving pads which we never got. I guess he wanted to make sure they got that exra $5. As a result, they're not getting my future business nor my friends' business. Too bad - that little $5 greed cost him some future business.
The parking lot needed to be larger. It was hard to get the trucks in/out of the spots and I wasn't able to leave my car in a regular spot.
Easy service, friendly people, and good truck. I'll use U-Haul for my in-town moving needs again!
earlier pick up times on w/e of move in for Ohio State