Customer Reviews for ReTAGIt Summit St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of ReTAGIt Summit St
Great customer service- explained everything thoroughly. Will be using again for our move in 8 days!
Truck is kind of old, but feels good on driving. Staff is very friendly! Fast speed on getting the truck.
No. Check in and check out was smooth and speedy.
Great job, no improvement needed.
The parking lot was too small. One spot was open without the proper turning radius. I scratched a neighboring van when I tried to pull into the cramped lot. I will never use uhaul again. Charging me $300 dollars for a scratch that can be very easily buffed out.
We booked a van for 10:00, but the store was not open. We called uhaul and were informed a systems glitch had allowed us to book when the store had later opening hours. We came back at 12:00 to pick up the van (we rebooked with a uhaul agent) and the store was not open. The uhaul agent had to call the store owner to get someone down there. Not great service
The mini-van was brand new—less than 200 miles on the vehicle. The business owner was kind and on his game with my reservation. Pick-up was a breeze—I was on my way inside of five minutes. Drop off was equally easy. I will definitely be renting from this location again for my moving needs.
Overcharged on mileage. Vehicle went 43 miles, tried to charge it for 80 miles.
Truck was clean and ready to go. Staff was friendly and helpful.
The customer service both when picking up and dropping off the truck was excellent.
The customer srrvice was great to the point and did not wadte time which I value. Thank you, I see mysrlf going back there if needed!
I was not told that I had to fill the tank back up until I returned. It would have been nice to have the terms explicitly explained. The customer service was not friendly or attentive either.
No issues - everything went smoothly. I didn't have to wait long, the UHAUL was available at the time I requested it and the staff was friendly. Only small issue is that there was some kind of leak in the ceiling of the UHAUL where some water came through.... luckily it wasn't raining (it did the night before so there was a small puddle in the truck I had to clean up). Otherwise, good experience.
I received excellent service and the vehicle was new and spotless.
they cheated me out off 22.00 dollars . my miles out was 617 back at 642 they put it at 584 out. they said they would adjust it they never did.i allways rent from you until now i will never rent from u-haul again