Truck was so loud I thought someone had cut out the catalytic converter. On no way should that truck have been put in service especially when there were others available.
SEAN M
Beer Zone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43220
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Customer Reviews
- 4.0 Average Customer Rating
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Exhaust system needs a bit of work, driver side wiper needs replaced.
PAUL SPoor customer Service from start to finish. Called ahead of time to ensure that a 10ft Uhaul was available. The gentleman on the phone said that there was. Arrived to pick up rental only for him to inform me that I had to have it back by noon, EVEN THOUGH IT WAS A 24hr rental. He stated that it was reserved for noon the following day. Strike ONE. Because we felt confident that we could get it back by noon, we went forward with the reservation. We will given the keys and told it was around back. It was. Trapped behind a 16ft and other large truck. STRIKE TWO The gentleman came out and moved the 16th truck so that we could access the 10ft. Upon return, we were made aware that we went over the estimated mi and that the cost would be a little more. No problem. We expected that. Paid for a FULL 24HR rental even though we were not allowed to keep it the full 24hr. Fast forward to today where I noticed an additional charge on my card. I called them to ask why I was seeing it. He explained that it was the difference between the "estimated" cost and the "actual" cost. I tried to explain that the "actual" cost came off my card and that the "difference" amount was ALSO on my card. I was being charged the additional mi TWICE. When I tried to explain this, he kept yelling over me and would not let me talk. I then told him that I would be contacting someone over him and my financial institute who did remedy this for me. DO NOT RENT FROM THEM. THEY ARE SNEAKY!!
MELISSA KThe worst customer service I've ever got at the counter, there was an Indian and he doesn't know how to conduct with customers.
YASSINE WI am really happy to have chosen this company, I recommend you my brothers and sisters, you will not be disappointed.
Reynald R