Was overcharged for fuel -- the fuel gauge was higher when I returned the truck than when I picked it up, and they still charged me $29 for additional fuel (they didn't give me a receipt when I returned the truck, so I only found out later). Not very professional, I wouldn't rent from here again.
James H
Victorian Village Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43201
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Customer Reviews
- 3.0 Average Customer Rating
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Had reservation in place two days prior to pick up but got to location, the workers had no idea I was coming, no information about my reservation, no knowledge out how to do the check out process. Took twenty minutes to check out the U-Haul due to workers not knowing what they were doing and having to call a manger to figure out what to do. Would never return to this location.
Lauren HThey over charged me, I was charged for gas when it had more gas in it than what I started with. I also declined coverage and was charged for it anyway!
Jasmine CMake pickup instructions more clear. The location is associated with a party store rather than a UHaul store.
Courtney FThis is the first time from this location that I received very dirty equipment. The van had broken glass wrapped in a blanket in the back. There were potato chips on the floor, and dirty drink cans, and another dirty blanket/pad in the front.
KIMBERLY B