Customer Reviews for Silverlake Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Silverlake Storage
Returning the truck was a problem, only one person working. Waiting 20 minutes for them to return and they never did so had to put key in drop box. Truck was not ready to go when I arrived pads were not loaded, hand truck had a flat time when I got it to the house so it was usless
Employee was very helpful and polite
I did not receive my free month as advertised when I reserved online while renting my uhaul
rep had to call uhaul for technical help. she was on hold for oer 20 minutes (saturday morning). would be great if there was a way for the reps to get help quickly.
This location provided excellent customer service and we above and beyond to try to help mu fiance and I to move into our new apartment. Thank you so much for everything!
Excellent customer service.
Excellent customer service. Nice and clean facility. Very well managed and secure. Glad we made this choice. Extra benefit of free truck with move in. SCORE!
Better customer service. We were not made aware of closing, so we ended up not being able to turn truck in. They had taken down my cell phone number wrong and I received an email to call. When I called, the lady who answered with attitude that there's a drop box. We were never told about a drop box. She then proceeded to tell me if we don't turn in truck immediately we will be be charged an extra day. As soon as I was able to get off from work (1230 PM) we returned the truck with more gas than what was in there. She said no no extra charge because of miscommunication. We said no problem. Later in the day, I received a message that we will charged extra for not putting gas in the truck and she proceeded to say kind of condescendingly, you know these trucks only get like 8 miles to the gallon and even though you only drove about 16 miles, you still used used about 2 gallons. And we will charge you unless you put in the two gallons you used. I will reiterate, my husband nearly filled the tank. Either way, kind of annoyed and will not recommend this location for uhaul service. To make it worse and the only reason we used silverlake storage to rent the truck is because we store files for my company which is next door to this facility.
I did the online pre-register for quick pick-up........
I was the first customer in the door @ 9:00am, 40 minutes later Iwas out the door. So much for quick!
Staff was helpful and friendly.
The receptionist was extremely rude and not helpful. I would not store me things with this place knowing I may have ro deal with her again.