Customer Reviews for Sur Express LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sur Express LLC
The right rear tire was bald and missing a chunk of rubber. A cop pulled me over to let me know it was unsafe. I had to get off the highway and drive slow to not risk the tire going. I then added unnessasary millage and had to pay more out of pocket. Uhaul risked the life of myself and my family because the truck was not inspected properly. I will be never renting from you again. I also will let everyone know about my experience.
I was scheduled to pick up this truck at two other locations before this location. The first pickup location had to be changed because they couldn't get my truck. Then Uhaul change the location to the Falls Gas Station (Marathon). This location should not be allowed to rent Uhauls. The check engine light was lit and they said it wasn't their problem. It was Uhauls problem. they also wouldn't allow me to perform an inspection of the truck. that was when I denied to take the truck. I contacted Uhaul and they set me up with the location where I actuall picked up the truck. that gentleman was very helpful.
I will always recommend you
I had a very good impression
The people at this U-Haul location were fantastic -- friendly, professional, and incredibly helpful. I will definitely return the next time I need to rent a truck.