Customer Reviews for U-Haul Moving & Storage at 65th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St
Have more than one employee at work.
Nothing everything went wonderful
the two young women did a execelent job I was was very impressed by there knolage an kind manners I will do buisness again an thank the LADIES that did my instalation. Thank You
Awesome customer service!
Service was great and all my questions was answered.
the clerk was very helpful and informative and got us in and out quickly. the yard man was very friendly and went through all the moving parts and explained everything very well and answered additional questions with a smile great experience
Trailer gate needed grease as it was hard to open completely.
Leon was awesome. Friendly, personable and very knowledgeable. He took the time to make sure everything was hooked up correctly and working, as well as making sure i was informed about the equipment.
First off the uhaul rep reserved the wrong size truck for the items I informed him I would be moving. After I arrived to pick up the truck, I informed the manager that the truck was not large enough. The manager assured me that the truck would fit my needs. I could not fit my furniture in the truck. After a 5 hour trip away one way and 5 days latter the move was complete. The incorrect size of the truck cost me a total loss of $800.00!! I was VERY VERY DISAAPOINTED with UHaul. I will not recommend this company to anyone. This is my second time using UHaul and both times have been disasters!!!!!!!!!!!!
I can always depend on the 65th location for all of my needs. Ms. Bettye Williams
The general manager their need to have a partnership deal in the company. The guy is awesome and knows his job in and out!
Change the da'am attitude of the manager, I have to wait for a long time while he was talking with another customer (female), while I was waiting to received a poor attitude and lack of customer service, people like me keep you guys busy, it can't be so different between one store and another, you can be very sure I won't go back to that location anymore, I understand that it is in the ghetto but not all customers are from the ghetto.
Nothing. They were the greatest. First time ever going to that location, and the GM was really professional when I entered the store till I left. No problem at all. When I returned the u haul the lady that assisted me was just as professional. She was really friendly . The atmosphere in the store had a presence that is very rare in a business .
They was a little short staff. But She took care me very quickly. And I was very satisfied with the price of the truck. No other place but Uhaul.
The manager and staff were friendly, courteous, and helpful!
This was the best location I've ever been too and they went above and beyond to help service my needs.
Mr.Leo was EXCELLENT, patient, attentive, apologetic, well-spoken, understanding, honest, and offered unbeatable customer service.
Sharde is wonderful and bubbly they both appear to work extremely hard. Thx a million. From Sheree Harden
The customer service was good.. the truck was clean.and the price of the truck is not bad. However, i haved used uhaul several times the past few years, and i dont believe we should be charged .79 a mile plus put the gas back in. It should be included in the mileage, ar we should be given a few free miles for local moves....thanks..
This was not the location I originally asked for (I saw an ad indicating that this entitles me to $50, correct?), but nevertheless was found to be excellent. Staff was very friendly, even advising me on where to eat once I reached Omaha. Only slight drawback was equipment and additional items were not ready, due to location change.
Leo was great. We had a minor issue with the bill and he immediately took steps to remedy the situation. His customer service is above reproach. We were transferred to his location because a truck was not available in the town we requested, but even with the aggregation of the extra drive (not his fault!) we couldn't be happier with our experience! Thanks Leo!
I had the absolute worst experience with your company! It started off on Thursday at the Kanis location. Moving is already stressful enough and the associates clearly could care less. I reserved my truck online and for the maximum time allowed which was 24hrs. Clearly that was not in their best interest as they tried to convince me to shorten my time due to equipment shortages. When I explained I needed the truck for two days they refused that service after I was willing to pay the exact rate for equipment and all, in order to get the truck. I then cancelled my thursday appointment and reserved the exact truck the next day. Now explain to me why this could not be done in the first place? Two reservations were obviously available. When Friday came I was instructed to go to the w 6th street location to pick up my truck which is on the other side of town. After getting there my reservation was not in the system and was forced to get a 26' truck when I scheduled a 20'. The associates at this location were much more helpful but still extremely unorganized! I will never use this company again and will never refer anyone I know to do so. I honestly think I should get my money back however if your customer service is anything like your stores I refuse to deal with it.
Very unhappy customer!
Offer a discount to customers that spend a lot of money.
the service was excellent thank you
THE STORE REP NAMED STEVEN WAS GREAT AND ALSO HE WAS VERY INFORMED REGARDING THE U-HAUL POLICIES AND PROCEDURES. HE WAS ONE OF THE FRIENDLIEST AND KNOWLEDGEABLE REPS I HAVE EVER DEALT WITH..
i will ever go to this storage unit again very bad experience i lost a lot of money with this storage unit i will not tell any one to go to this storage facility not good
If s truck came in or there was more than one customer the one poor person working there would have to do everything and some times had to wait for quite a while. I feel bad for the employees.
aleshia and stephen know thee storage and where very helpful
VERY DISAPPOINTED B/C MY BIN HAD ROACHES. SOMEONE HAD LEFT A BIN OF DOG FOOD. I HAD TO SPRAY MY BELONGINGS AND HOUSE AFTER BRINGING MY BELONGING IN THE HOUSE
The service was wonderful and the staff was very helpful and friendly.
the gerenal manager james paulus and the assistent manager Stephen braun where very knowlged about there storage and did an excelent job in recomending
I was satisfied they took good care of me. Everything I said I wanted they had for. Thanks a lot. Melanie Kendrick
The staff is very friendly and courtious. I have always used u-haul and will continue to use them as the rates are affordable and the rooms are just what i needed.