Customer Reviews for U-Haul Moving & Storage at 65th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St
the uhaul associates were very friendly and courteous. The store was clean and the equipment was new and clean. The only problem that concerned me were the homeless people hanging around and panhandling
They went the "extra mile" for me. The day the rental was due it was freezing rain and I was literally in bed with the flu or a virus and couldn't walk let alone drive. They sent somebody to pick up the truck and dive both it and me back to the rental center so I could get my car. A nice gesture at no extra cost to me.
The truck was clean, but that was about it. The truck shook very badly every time you took off. It also made a very bad noise from underneath. Oh and let's not forget about how the dashboard shook so bad every time you hit a bump that you would think it was going to come off! Plus, it sounded as if the starter or alternator was going out because it took a while to get it to start.
The customer service was great. We had an issue with our lights on our truck as we were renting a car dolly, and he assisted us in determining problem which was our plug. We purchased a new one at a fair price and were on our way! Great experience!!
Administrators were corrupt and attempted to steal from me. If you really care about your business and keeping customers for life, give me a call at 713 927 5909.
Great employees with great attitudes! Great experience!
Although the computer gave us problems at pick up and drop off the staff was great.
Fantastic job!! I only use you guys and this is why!!!
Allow for one day drop off and pickup out of state.
The store manager was very helpful and efficient and went above and beyond to help. No changes needed.
The truck leaked in the back. It was raining the whole time we moved, and when we got to our location, there was a lot of our stuff that was soaking wet. Might want someone to take a look at that.
Have old damage repaired before renting.
fantastic service!!! thank you. ghg
I was very impressed with the service given to me and my son. I don't have any thing to add at this time. A job well done.
The staff was great, service was very good. From the first phone contact to the final contact everything was handled well and professiona.
keep up the GOOD work . :)
Service was excellent, We rented a towing dolly, upon arrival we had to purchase other items from U-Haul, had we known our vehicle was not equipped we would have purchased before arrival at a much lower price, if U-Haul had explain all that's needed before arrival vehicle will be equipped.
THE STORE REP NAMED STEVEN WAS GREAT AND ALSO HE WAS VERY INFORMED REGARDING THE U-HAUL POLICIES AND PROCEDURES. HE WAS ONE OF THE FRIENDLIEST AND KNOWLEDGEABLE REPS I HAVE EVER DEALT WITH..
i will ever go to this storage unit again very bad experience i lost a lot of money with this storage unit i will not tell any one to go to this storage facility not good
If s truck came in or there was more than one customer the one poor person working there would have to do everything and some times had to wait for quite a while. I feel bad for the employees.
aleshia and stephen know thee storage and where very helpful
VERY DISAPPOINTED B/C MY BIN HAD ROACHES. SOMEONE HAD LEFT A BIN OF DOG FOOD. I HAD TO SPRAY MY BELONGINGS AND HOUSE AFTER BRINGING MY BELONGING IN THE HOUSE
The service was wonderful and the staff was very helpful and friendly.
the gerenal manager james paulus and the assistent manager Stephen braun where very knowlged about there storage and did an excelent job in recomending
I was satisfied they took good care of me. Everything I said I wanted they had for. Thanks a lot. Melanie Kendrick
The staff is very friendly and courtious. I have always used u-haul and will continue to use them as the rates are affordable and the rooms are just what i needed.