Customer Reviews for U-Haul Moving & Storage at 65th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St
Great employees with great attitudes! Great experience!
Although the computer gave us problems at pick up and drop off the staff was great.
Fantastic job!! I only use you guys and this is why!!!
Allow for one day drop off and pickup out of state.
The store manager was very helpful and efficient and went above and beyond to help. No changes needed.
The truck leaked in the back. It was raining the whole time we moved, and when we got to our location, there was a lot of our stuff that was soaking wet. Might want someone to take a look at that.
Have old damage repaired before renting.
fantastic service!!! thank you. ghg
I was very impressed with the service given to me and my son. I don't have any thing to add at this time. A job well done.
The staff was great, service was very good. From the first phone contact to the final contact everything was handled well and professiona.
keep up the GOOD work . :)
Service was excellent, We rented a towing dolly, upon arrival we had to purchase other items from U-Haul, had we known our vehicle was not equipped we would have purchased before arrival at a much lower price, if U-Haul had explain all that's needed before arrival vehicle will be equipped.
The first truck that we rented did not start for several tries. When it finally did start our driver asked the salesperson if it was ok, and she said yes. When we arrived at our loading destination the truck would not start again,and we had to call for roadside assistance. I went back to the store to get another vehicle, and after we finally got the paperwork transferred the new truck would not start either.
I like this store, the employees are always courteous and helpful. As far as improvements, the customer parking spaces are scarce, but perhaps that just means business is booming for UHaul. Used this store 3 times this year, no problems with the equipment. Thx!
Gentleman was very nice and knowledgable
I had a good experience... NO PROBLEMS.
service was good wasn't happy about having to pick up the trailer at one location in the truck at a nother and not being told about it till it was time to pick the rentals up
the reason for my negative comments is:
i had to come to little rock and pick up the truck and drive it back to pine bluff and then drive it back to Benton. I should have been able to pick it up in pine bluff. The truck did not have any air conditioning and it was very hot on me and my dog. Also I was sold an item that did not work on the object I needed to move.
THE STORE REP NAMED STEVEN WAS GREAT AND ALSO HE WAS VERY INFORMED REGARDING THE U-HAUL POLICIES AND PROCEDURES. HE WAS ONE OF THE FRIENDLIEST AND KNOWLEDGEABLE REPS I HAVE EVER DEALT WITH..
i will ever go to this storage unit again very bad experience i lost a lot of money with this storage unit i will not tell any one to go to this storage facility not good
If s truck came in or there was more than one customer the one poor person working there would have to do everything and some times had to wait for quite a while. I feel bad for the employees.
aleshia and stephen know thee storage and where very helpful
VERY DISAPPOINTED B/C MY BIN HAD ROACHES. SOMEONE HAD LEFT A BIN OF DOG FOOD. I HAD TO SPRAY MY BELONGINGS AND HOUSE AFTER BRINGING MY BELONGING IN THE HOUSE
The service was wonderful and the staff was very helpful and friendly.
the gerenal manager james paulus and the assistent manager Stephen braun where very knowlged about there storage and did an excelent job in recomending
I was satisfied they took good care of me. Everything I said I wanted they had for. Thanks a lot. Melanie Kendrick
The staff is very friendly and courtious. I have always used u-haul and will continue to use them as the rates are affordable and the rooms are just what i needed.