Customer Reviews for U-Haul Moving & Storage at 65th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St
keep up the GOOD work . :)
Service was excellent, We rented a towing dolly, upon arrival we had to purchase other items from U-Haul, had we known our vehicle was not equipped we would have purchased before arrival at a much lower price, if U-Haul had explain all that's needed before arrival vehicle will be equipped.
The first truck that we rented did not start for several tries. When it finally did start our driver asked the salesperson if it was ok, and she said yes. When we arrived at our loading destination the truck would not start again,and we had to call for roadside assistance. I went back to the store to get another vehicle, and after we finally got the paperwork transferred the new truck would not start either.
I like this store, the employees are always courteous and helpful. As far as improvements, the customer parking spaces are scarce, but perhaps that just means business is booming for UHaul. Used this store 3 times this year, no problems with the equipment. Thx!
Gentleman was very nice and knowledgable
I had a good experience... NO PROBLEMS.
service was good wasn't happy about having to pick up the trailer at one location in the truck at a nother and not being told about it till it was time to pick the rentals up
the reason for my negative comments is:
i had to come to little rock and pick up the truck and drive it back to pine bluff and then drive it back to Benton. I should have been able to pick it up in pine bluff. The truck did not have any air conditioning and it was very hot on me and my dog. Also I was sold an item that did not work on the object I needed to move.
Worst experience I have ever had. Why do you make a reservation if you are not going to have everything ready for the customer?
I had to go to another store to pick up the hand truck, I was asked to travel to the Pine Bluff store to pick up the car dolly. I thought I was the customer?! I presented at 7:30am at the store, I left to my destination at about 2:30pm.
I reserved my moving day online for my pick up location to be the Kanis location. So, the information below is regarding the Kanis location not the 65th location. I was in the store on Kanis at least 4 times the week prior to my move and confirmed my Saturday times with your manager. She even laid out moving blankets to put with my pick up that she ordered for us for Saturday morning. When we showed up to pick up our truck on Saturday morning 9-20 we were told that we had a reservation for 3pm pick up? We then had to drive to another location to pick up our reserved rental while we had movers at our home waiting on us that were charging us by the hour. The lady at the desk at the Kanis location told us that they sent out text and email notifications to confirm with us on Friday the 19th. However, we received no information or else that would have alerted us to make a call to have this corrected. We were told to go to another location, once we arrived at the location on 65th street the lady at the desk there said that there were no notifications of confirmation showing up on her screen and that each time there was notification sent out to a customer that they should be listed there. SO THE LADY AT THE KANIS LOCATION LIED TO US! Needless to say the rental process with your company cost us an additional $300.00 to our moving company because they had to wait on us for 1 1/2 hours. On the other hand the lady that took care of us at the 65th street location was amazing and very helpful in understanding how to get it fixed. She was patient and kind!
Employee at this location was awesome! I was already upset when I got there due to reservation issue. She was absolutely awesome. Shame that Uhaul creates a situation where employees have to bear the brunt of the call center and website screw ups! I will never use Uhaul again EVER! But the employee at this location should be commended!
The evening before I was to pick up my reserved u haul truck, I received a u haul text msg to go 25 miles further to another location. On top of that I had to pay for those extra miles I put on the truck! U haul will not be my first choice on my next move and I will tell all my friends of the bait and switch I experienced.
nice employees and very professional- building and lot was clean and organized.
A to Z Moving and Driving, chooses U-Haul for all our moving needs. From trucks to supplies quality and service is A+.
The attendants who assisted me could not have been nicer or more attentive. Thank you.
We were broke down on the side of the road for 2 hours.
The young lady that helped me was patient, efficient, and very nice.
I had a lot of trouble with the release mechanism on the trailer hitch. I tried to return it, but couldn't get it off and had to come back the next morning. The trick was to lift the screw up from under the hitch while unscrewing it to the left and holding down the lever. Please consider attaching a laminated card that has pictures of this crazy maneuver or inserting a sheet into the contract. Thank you.
first of all my reservation was for noon and was cancelled at 11:15 am. Assuming that my trailer was given to someone else because when my husband got there all they had was a motorcycle trailer that was falling apart, it had a tail light completely gone. So someone cancelled me so they could take my trailer. So we got a trailer that was not a motorcycle trailer so that we would be safe to haul our Harley. We had a very long road trip so this could have been a disaster.
32 miles they made me to fill 9 gallons
Check the interior of trucks before releasing to next rental.
Make sure your location has more than one staff member working at a time. I was there an hour before being able to leave with my truck. The staff member that assisted me was excellent especially since he had to work alone.
When you only give a customer 30 miles for a rental, don't book their truck at a site 18 miles away - that was ridiculous. I asked for a site on Cantrell close to my home, and even with numerous other, closer sites I was sent to one almost 30 minutes from my home! And then I arrived at a site with too few workers that didn't know who was doing what.
It seems that what is set up with online ordering isn't applicable to any given location. I ended up paying a lot more than I should have for a less than 3 hour rental.
The customer service that I received there from sadie jones( female manager) and leotis ? (general manger was awful. I have never been so crucified before a day in my life concerning a uhaul rental. I got.the district manager involved_ name unknown. And he made good things happen out of the situation.
I reserved a truck that was not available when I got there. I took a smaller one that rode terrilbe and the service brake light came on and the emergency brake would not set. In addition, I was overcharged and have had to call back several times to get it handled.
The staff need more education about U-Haul system and a checklist is required for handover equipment, otherwise, the customer is on his own.
Still, staff are friendly and willing to help as much as they can.
THE STORE REP NAMED STEVEN WAS GREAT AND ALSO HE WAS VERY INFORMED REGARDING THE U-HAUL POLICIES AND PROCEDURES. HE WAS ONE OF THE FRIENDLIEST AND KNOWLEDGEABLE REPS I HAVE EVER DEALT WITH..
i will ever go to this storage unit again very bad experience i lost a lot of money with this storage unit i will not tell any one to go to this storage facility not good
If s truck came in or there was more than one customer the one poor person working there would have to do everything and some times had to wait for quite a while. I feel bad for the employees.
aleshia and stephen know thee storage and where very helpful
VERY DISAPPOINTED B/C MY BIN HAD ROACHES. SOMEONE HAD LEFT A BIN OF DOG FOOD. I HAD TO SPRAY MY BELONGINGS AND HOUSE AFTER BRINGING MY BELONGING IN THE HOUSE
The service was wonderful and the staff was very helpful and friendly.
the gerenal manager james paulus and the assistent manager Stephen braun where very knowlged about there storage and did an excelent job in recomending
I was satisfied they took good care of me. Everything I said I wanted they had for. Thanks a lot. Melanie Kendrick
The staff is very friendly and courtious. I have always used u-haul and will continue to use them as the rates are affordable and the rooms are just what i needed.