MICHAEL N. on 9/29/2016
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truck had 1/8 less gas than was told after out on flat road. windshield was covered in bug guts inside of windshield was so smeared I could hardly see at night with oncoming traffic. had to pull over on freeway after underway to clamp down both sides of hood on truck after it started to bounce up and down.at turn in dolly #s didn't come close to what was recorded for that truck and I was questioned about major damage to driver side step I guess was not recorded they asked the check in man about a sticker I guess had to do with the step.
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GREG F. on 9/28/2016
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The website did not accurately reflect the vehicle stock on hand. Specifically, the 17' option was not available on the website, but was physically available at the facility. This worked out in our favor this time but could have easily gone the other way.
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Brad C. on 9/26/2016
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returned after hours. was easy.
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Sameeer N. on 9/26/2016
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We need good customer services, also I haven't received my balance since Thursday I had rented the truck, different balance they didn't refund back to my account.
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Ebonie I. on 9/26/2016
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None
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MIKA T. on 9/22/2016
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Smile more.
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Micheal b. on 9/20/2016
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I guess anyone can always do better but my experience was pleasant so I'll leave it at that
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Christopher W. on 9/20/2016
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when requesting a certain model for the job. I would appreciate it if they wouldn't pull up a different one saying it is the same.
I had call multiple uhauls in my area and this location had the ford 250 transit van I needed to fit my needs. They had pulled a gm cargo van.
I asked if I could still rent the ford transit sense it was on the lot. They sighed and told me they were the same thing. Which confused me sense they are not and transit is skinny enough for the alley way to my house yet has a higher roofline for what I needed to haul.
Furtunetly they re did the paper work and pulled up the van I reserved.
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John T. on 9/19/2016
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Great folks at this location
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JATARIUS O. on 9/16/2016
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The facility was well maintained and the manager Angela was awesome...would recommend this location to everyone
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Phillip S. on 9/12/2016
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Would like the clerk at the desk to be as polite,attentive, and knowledgeable as the preservationist on the phone. He was below average in that catagory. Have to commend roadside assistance, however. They were at my door in OK within an hour to replace a wheel and tire on the trailer which blew shortly before I arrived home. Very little consequence because of the blowout, except we weren't able to go to the storage unit with the trailer until the next day.
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MICHAEL S. on 9/12/2016
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Staff was very friendly and helpful. Outstanding customer service!
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Michael M. on 9/12/2016
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The gentleman who hooked up my trailer gave great customer service.
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Jenny C. on 9/9/2016
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The lady working (dirty blonde hair but don't remember her name) on the morning of 9/6/16 was extremely helpful and friendly. I felt very valued as a customer, and she provided excellent customer service. However, the gentleman who attached the trailer to the Uhaul for my car to be towed needs some additional training. First, when I drove up with my loaded Uhaul, he told me I was not in the correct place to pull up to get the trailer but never told me where I was supposed to go, and there were no signs. He simply told me he would take the Uhaul from there to go hook up the trailer. That was fine with me. It wasn't until I go to the drop off location and was needing to take my car off of the trailer that I was extremely upset with the gentleman. I drive a sports car that sits low to the ground. On the trailer there is a piece of metal sticking up on the front that damaged my bumper. At my drop off location, the gentleman working told me the employee in Little Rock should have gotten some wood to elevate my front tires in order to prevent damage to my car. This employee in Bentonville said that is what is recommended in the manual for cars sitting low to the ground. Either the employee in Little Rock did not have proper training on loading cars onto trailers or else he did not care about damaging my car.
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Jacqualine G. on 9/7/2016
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Thanks so much for making things better for your customers!
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paula c. on 9/4/2016
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explain mileage completely and ask if the customers have ANY QUESTIONS BEFORE ROBBING THEM.
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Bryan S. on 9/4/2016
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The staff was knowledgeable and attentive.
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Valandra G. on 9/1/2016
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I was really impressed by the customer service and professionalism of the young lady. She was a manager and very friendly. Moving is stressful....I appreciate her positive attitude.
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Kenneth B. on 8/31/2016
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Just keep up the good work
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Jeff K. on 8/29/2016
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Inner railing on right back top was broken, making it impossible to tie furniture in. Also hand truck took up space and I did not need a hand truck
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Federico P. on 8/26/2016
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Keep doing what you doing. Focus on excellent customer service
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Michael P. on 8/26/2016
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The fittings on the door were loose. We hit a pothole on the last street and all of our empty storage containers and two vacuums slid out the back door. We were going slow and no one was behind us so nothing broke. We bought a lock and that soled the problem. Might want to give customers a couple of zip ties to keep the doors from popping open. U-haul is the only way to go to get from point A to point B.
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KEN S. on 8/25/2016
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No complaints. Good job!
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Joni P. on 8/23/2016
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Easy and pleasant to deal with in person. Tried to make phone reservation and that did not work so well
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Johna M. on 8/22/2016
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Rear door safety assist to facilitate open and closing was broken and not realized till destination 90 miles away - what a real pain to deal will. Failure to inspect equipment prior to dispatching to another customer....
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