Customer Reviews for Volunteer Motor Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Volunteer Motor Sales
No Uhaul signs or visible equipment to indicate it is a Uhaul location. Very small driveway and access is through tightly spaced used car lot.
The customer service here was terrible. The guy in the inside of the store acted like I didn't exist for a good five minutes upon me walking into the store. Once he acknowledged me he then continued to do something in his computer for another five to ten minutes until finally he begin asking me the appropriate questions for the rental. Never once was I greeted at this location. Also they do not carry any equipment such as the hitches or anything which was not stated anywhere I could easily see, so I had to run out and pick up a hitch. Will never rent from this location again.
The staff at the pickup location was unhelpful and rude. The trailer was blocked in when we arrived, and the staff was unwilling to help clear a path to the trailer. Once we finally got someone to move a vehicle so we could get the trailer, we had to maneuver the trailer through multiple other cars to get out. We also were met with rude and unhelpful responses when we asked basic information on the rental. On return, the location was closed, which the staff didn't mention although we specifically asked about bringing the trailer back at the specific time. We went to the Clinton Hwy UHaul to drop off instead and they were very helpful.