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knox rCustomer Reviews for U-Haul Moving & Storage of Halls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My rental experience was great except for one thing.. In the pictures of rental trucks it shows ramps on the back, except starting with 15' models up to the largest trucks. I rented a10' because I needed a ramp. No ramps on 10' trucks.. I know now
William SBrittany is amazing. Focused on customer service. Extremely helpful through a change I had to make. She is my goto person.
Steven FEmily was very knowledgeable and professional. The entire experience was extremely pleasant.
john sThe young woman who assisted me was very polite, knowledgeable, and answered all my questions.
Hovannes DMy items are wet and I was not informed of a flood.
mary e | Overall ExperienceOnline check out procedures. I attempted to install your app to check out. Not only was it buggy and did not work, it hogged so much memory I needed to reboot to check out on the website.
Wolf KThank you for all!
Konstantin REnclosed trailed unusable due to no tongue stand.
Ken FYour online booking needs to specify that entering a drop-off location is not optional, as stated on the form. I was told I could drop off at any location but when I went to do that, I was told there was an issue with the drop off location (which defaulted to the pick-up location in the contract). I then had to spend over an hour getting this sorted out between time at the drop-off location and then at home on the phone with 3 separate dispatch offices. This is unacceptable and a giant waste of time due to something your product team could easily fix with messaging. Also, you should have me rating my overall rental experience, not the locations.
Jacob CExcellent service, kind and helpful employees, very quick drop off and check out
Kendall FReturning the truck was horrible, as I had issues with the site. It took almost an hour and several phone calls to get it resolved. Plus the Dolly/Hand truck wheels are to small for the unit. It was difficult to get it up steps! Then unfortunately due to the issue with returning the truck, I inadvertently locked the keys in the truck and ended up with an outrageous bill for getting them out. So overall, I was totally unsatisfied with the rental!
Charles MGreat group of people working in the Halls location
Michael W | Overall ExperienceCalled at 3pm on 3-16-24 to reserve a truck and trailer at the Pigeon Forge location was told it would be ready by 7pm. So I called at 5pm to check status. Was informed my reservation was canceled at 1pm . I asked how was that possible when I called at 3pm her response was you called at 2:56pm ? Then was informed it wouldn’t be available at Pigeon Forge only at Knoxville location. So I’m in Pigeon Forge with a broke down car that’s why I needed it at Pigeon Forge . And needed to be picked up by 6:45pm well $50 later I got a ride and picked the truck up . Was lied to the second I called being stressed out with a broke down vehicle and needing to get home was not a time to be treated the way I was but what else was I to do . I would not recommend any to use U Haul in an emergency situation . Your people need to be trained properly it was so bad I ended up throwing up all evening because of my nerves do to my experience under the situation I was in .
DAVID RNice facility and helpful customer service.
Roy J | Online Move InI still have another unit rented and in use. This is my favorite storage facility and the staff are awesome!
MELINDA A | Overall ExperienceI was not present for the turn-in, as my son was the driver and he reported a smooth turn-in transaction.
herman sThe people there were super nice. Knew exactly what they were doing which made the process very quick. A+ in my book.
Vance ROur van broke down in Knoxville Tn. We had to get back to Canada. We phoned a U-Haul centre the location didn’t have what we needed but the guy located the truck and car dolly ( not far away) and reserved it for us. He was great. Very helpful. Later the call centre called to up grade us ( which got us on our way quicker, 12 hr drive). Great help from all at U-Haul. I hope to try to contact the guy at the first U-Haul centre , to thank him. A great big thank you to all involved.
brian nI can always trust uhaul with friendly people & very helpful!
Kathy M | Overall ExperienceWent through three different towdollys before we found one I could use. Drop off couldn’t have gone smoother.
Matt Gdidnt get my final bill thru email.
Bart OI was very impressed by everyone at this location. Each person was very knowledgeable, pleasant, and efficient.
Vicky FThe 2 ladies who work there are very friendly and knowledgeable and very helpful.
Dennis DWish the price didn’t keep going up multiple times.
Stephanie S | Overall ExperienceThis was the worst experience I have had with Uhaul. One of the front tires was extremely out of balance and vibrated the whole truck. Also, the estimated mileage was wrong. I ended up going 31 miles over even though I drove directly to my destination and then returned the truck. I had no detours. I did call to complain, but nothing was offered to help the situation. This will be the last time I rent from Uhaul.
James EGreat service
Garrick MStaff are always very friendly and helpful
Lori PThe person who assisted us was extremely kind and helpful
Brent HThe staff was very helpful and provided us with professional and excellent customer service!
cindy wVery friendly and very helpful!
Larry SNo suggestions for improvement. The lady that helped me with returning the trailer at Pawleys Island was very friendly & exceptionally helpful. She made the return a very pleasant experience. Exceptional service at both pick up & drop off. Thank you Uhaul!
bob tLater hours would be helpful.
joyce gRented here probably 7 times and the staff is so nice and efficient. They work so hard and I certainly hope it is appreciated when good employees are getting so difficult to find. Hope you let them know it is noticed.
Steven LCustomer service at the Halls location was excellent! The lady at the desk made the experience pleasant and efficient. Definitely will use them again.
William GFriendly and helpful staff! We were able to look at our truck the night before pick-up and access what supplies we would need for our move. Our truck was clean and in good shape for a long move to another state and the moving blankets were in great shape. I would not recommend alpha-based combination lock that we purchased from UHaul. We had issues setting our combination and then again when opening the lock after it was placed on the truck lift door. Fortunately, we were able to get it unlocked at our destination. After the difficulty we had with it, I will not be using the lock again for fear of malfunction.
John CI think it's an excellent storage facility, the staff is the best and most helpful. Convenient hours and secure.
MELINDA AThe first Team from Moving help was a no show in Lexington this resulted in me having to pay an additional $65 monthly storage fee. Can k get a refund?
MARTIN RU-Haul was very easy to work with. However, I'm not impressed with any of the Moving Help companies.
Deborah DThe gentlemen working tonight were so helpful and fantastic!!
Sherri SWe had an unexpected rental at the last minute. We got there in less than 30 minutes and they had the equipment ready and waiting to hook up. After some short paperwork, they hooked us up and we were on our way. Same thing when we came back, they were there waiting for us. The whole process was great!! Much appreciated.
Mitchell MThe customer service was great. I think the guy that helped us was named Jeremy. Super helpful and knowledgeable. Very appreciative of him
Matt DI would have rated you higher but there is an older lady that works at the Uhaul on Maynardville Hwy in Knoxville, that is hateful and rude to all the customers.
Eddie S | Overall ExperienceI'm being charged for a late fee payment when I tried to close my account properly. I had asked for help moving 2 pieces of furniture out of my unit (head board and foot board) they weren't extremely heavy however my shoulder was in a sling at the time and that all that was left in my unit. At that time of day noone could help bc they were short staffed and extremely busy but I was told they would get it taken care of. Well maybe they forgot bc of being so busy or something but when I tried to finalize and close my account online I was responded with I left items in the unit and they couldnt close it out.. I was told there would be a cleaning fee of 50.00 which sure whatever I tried to remove everything and was told they'd take care of it then receive these calls and emails. And instead of the cleaning fee I additionally received a late fee of the unit and was charged for a full month. That has now went on and on like I didn't try to take care of the problem in the beginning. Ridiculous. No I will not recommend them to anyone for the sheer fact I've been charged and harassed over the phone, emails, text messages when I literally was told by employees they would help take care of 2 not heavy but awkward pieces of furniture being removed and due to whatever reason they forgot or something and this is the end result.
Siearrah C | Overall Experiencefriendly
Douglas LStaff is polite and very helpful.
Raymond SWhile the staff was always friendly, nothing about our experience was easy - we had more problems than I could have imagined. Nothing was explained regarding the Uboxes which resulted in a lot of hurdles and wasted time. We won’t be using U-haul in the future.
JESSICA FAnother great experience. Good people there . Thanks
Richard MEverything was great and the staff was super kind! Will absolutely use again!
amanda sMy experience was wonderful. The staff is excellent, and I had no complaints about the equipment. Thanks!
Fred VHall's UHaul was outstanding. Very knowledgeable about their equipment and thoroughly explained their equipment. I will also give high praise to the UHaul on Rutledge Pike where I went first. I talked with them about my needs and they suggested I look at Hall's as they had the trailer with ramp which better fit my needs.
howard wI had dropped off a rental U-Haul truck @ Thanksgiving and knew they were good to use. However, unfamiliar with area and google took me to a different place first which was pathetic & feckless not representing U-Haul well at all. A mess if a place on Mandville Hwy. Internet said open @ 9 am I was there and a hand written note on door stated 11 am, I called and waited till 11 am nothing. So. I made the trek back to find the right place I had been to before.
Gigi PVery friendly and knowledgeable staff. Couldn't have been a better experience. Thank you!
Carolyn MOur U-Box experience was very pleasantly easy and professionally executed...on both ends of the transaction. We appreciated Joy's responsiveness and staying on top of the status of our 'move' from FL back to TN. We would definitely consider the U-Box option again. Thanks for a stress-free experience.
Gregg BBest place I know for storage that's safe, secure and comfortable climate control. Great experience will return in the future when we have storage needs. Friendly and helpful staff also!
MELINDA A | Overall ExperienceNice job
Raul SI turned my equipment in after hours and the U-Haul website would not accept my location. I phoned the location the next morning, and they said they had not had a chance to check in equipment. Never got an email saying if it was turned in or not.
Benjamin SGreat employees = friendly & helpful!
bob sThe customer service while renting and returning was excellent. They were very informative and friendly. Great experience
Michelle WThe young lady working the front desk on Dec 1st 2023 around 3pm was absolutely wonderful in all aspects. Knowledgeable, kind, informative helpful; went above and beyond I cant say enough about her to give her justice!. She deserves a bonus or raise. She is the same way everytime I have ever had the pleasure of dealing her. Keep her! She is 100% in all areas! Kristin Clevenger 865 338 6923. In fact I did refer a friend he now has a unit. And he looks forward to dealing with her in the future. If I have another need for storage in the future I will also come back there, especially if she is still there. You don't find help like that, so I suggest uhaul make it worth it for her, because she definitely deserves it. Goes above and beyond 100% of the time! Wish I knew her name. Questions feel free to call me!
Kristin C | Overall ExperienceEmployees are excellent! Robert always willing to help and reservations, pick ups and returns made easy!
Daniella BDelivery and pickup drivers were awesome. The communication from uhaul was excellent. THANK YOU!
Thomas HThe staff were amazing! Great crew! The uhaul on the other hand wasn’t the best. When I left with it the tires were bumping so naturally I wanted to take it back so I didn’t have a flat but when I called them they said call roadside assistance.. I didn’t have time for all that so I just made the best out of bumping down the road like the Beverly Hillbillies! 😂 The next day when I was returning the uhaul the engine light came on & barely made it back! Yikes. Too much bad juju from this uhaul truck for sure. Next time I will definitely take a lap around the parking lot to make sure it’s road ready before I just jump on the highway.
Marilyn KEmployees were not helpful, acted like they were disinterested
Gary GOne of the U-boxes that we rented was quite old. It got wet inside at some point because our stuff got moldy. Now, we have to throw a lot of stuff out and everything that's still usable has to be washed or wiped down with Lysol wipes. UHaul should invest into getting modern and water proof storage boxes.
Monika TClean nice secure place to store your stuff. Friendly and helpful staff!
MELINDA A | First ImpressionsI wish the doors and carts were a bit bigger so you can more things in fewer trips. Or without wasting space on cart when moving large totes or something the size of a Christmas tree box.
monica l | First ImpressionsGreat facilities and staff!!!
Michael M | Overall ExperienceVery nice property and easy access with garage. Desk attendant very friendly and helpful.
Chris B | First ImpressionsStaff is friendly, helpful, professional. Highly recommend this facility
DENA S | Overall ExperienceYou charged me a full months rent for 1 day. This is corporate greed at best
paul T | Overall ExperienceThe two employees working at the time were super friendly and helpful. The card system is a LOT more user friendly than a code/blue tooth access system because you're only swiping a card to open vs opening an app, or typing a code
Christin L | First ImpressionsHi- I was helped by Elay**** at the facility. She was more than helpful in helping me downsize my unit. Laying out what she needed, having maintenance personal help me with my then current locker. I'm addition let me fill my mug with ice and cold water as was very warm the day I was there. Great job and overall great experience. You have a well rounded employee that understands CS! John Pat Cloughley
JOHN C | First ImpressionsStall very helpful and there very sweet
margaret b | First ImpressionsDuring checkout of closing the storage unit, we were immediately assisted by a worker. The woman was around 5-7/5-8 tall with brown hair and skinny. She said that she would be right back that she has to go look and inspect the unit we had. The worker walked next to the entrance of the door and just talked to another co worker which seemed to be casual friendship talking and nothing do due with uhaul. She continued talking for 25-30 minutes with myself and my pregnant fiancé standing there when she was supposed to be check out our storage unit so we can close our account. The other associate noticed we were stopped being helped by this associate, the other associate was female with dark black hair and glasses. She was far beyond superior and apologized about the other employee. This other associate ran to check out our unit to close our account and within 3-4 minutes finished our transaction. I just feel like the first employee did not care about customer satisfaction or her job to help in customer service. We were at the Maynardville pike store in halls at 06/02/2023 at approximately 1230-1300.
Justin V | Overall ExperienceNeeds later hours
jonathan t | Overall ExperienceAwesome, thanks for everything
Paula M | Overall ExperienceGreat new and always clean and secure.. Staff always helpful and informative.. Any material needed they Carry moving
MARK B | First ImpressionsNever had any problems that the helpful staff didn’t know how to handle. Very knowledgeable people.
TONIA M | Overall ExperienceBritney has gown above and beyond to make sure everything was perfect and the way I needed it to be. She is absolutely incredibly amazing and deserves the raise.
dawnkristina b | First ImpressionsThe attendant was most helpful and professional. A 5 star rating for her.
Sue S | First ImpressionsShould have received a refund of some of my monthly rent since I moved out 1.5 weeks early.
David K | Overall ExperienceGreat service
MICHAEL B | First ImpressionsSalespeople misrepresent company…one of my worst stressful experiences. I am still disputing the disrespect and corrupt business dealings.
Denise W | First ImpressionsThe team members at the meeting Halls Crossroads,TN location courteous and helpful.
JOHN B | First ImpressionsAccess hours were very limited due to construction and didn’t meet my work schedule. I was only able to fill 1/4 of the storage unit because I could barely meet the access time frames. I wish I had been told all this BEFORE I paid.
Chelcie M | Overall ExperienceNice pet
LINDA G | Overall ExperienceIt needs 24 hour access
Joseph W | First ImpressionsSo kind and informative!
Alexis T | First ImpressionsEmily was amazing. A true gem! Helpful, accommodating, patient and friendly. She even helped me get my car off the trailer. A true gem. I cannot recommend this location highly enough.
Robert T | First ImpressionsThe two ladies there were super sweet. Very helpful! I can’t complain. Thank you!
Bahja B | First ImpressionsThe manager and few of her office employees were the rudest UHUAL employees I have ever dealt with. After our interactions she all of a sudden had a unit (after I had been told there were a few) it was the furthest unit you could have. I was on my own to unload a uhual truck after a long drive from Michigan and she thought it would be appropriate to put me at the very back wall! I noticed some way closer and she said customers get to pick their units and that was for someone else that day. (I was there all day no one came to claim that unit) Anyways m, at this moment I can’t refer all the things this message said but I would never go there or recommend to anyone! Oh and they never had a key pad you could order much walk in. The doors to enter the building open but barely wide enough for a pull dolly to fit through with jumps at the door so all your things fall off!!! Worst facility I have ever been in!
Angela L | Overall ExperienceTimothy was absolutely awesome. Great young man and will definitely go far. The facilities were very clean and made me feel comfortable leaving my personal belongings there. I will always use Uhaul whenever I move or need a trailer.
HUNTER D | First ImpressionsStaff is helpful, professional, and courteous.
daphne h | First ImpressionsMoving is an extremely stressful thing, but the staff at the Hall's U-Haul facility are kind and helpful. They made the process as painless as possible.
TERESA S | Overall ExperienceBrittany was very helpful and wonderful to do business with . Very good experience . Thanks Brittany!!!!!
Richard M | First ImpressionsLater hours would be better. Actually the best I’ve used.
earl s | First ImpressionsElah was fantastic! One of the kindest most helpful people I have met. When they first opened the hours were not that convenient but they quickly resolved Ed that issue. I was very thankful you guys were here when I needed you and the price was fair and affordable, I believe. Thank you Dawn
Dawn B | Overall ExperienceKinda pricey
Kimberly M | Overall ExperienceThe staff was absolutely amazing!!!
kristi h | Overall ExperienceHad a great experience renting my unit from u-haul, keep up the great work.......exceptional customer service 😀 👍 keep it up!!!!
William B | Overall ExperienceElab Henry GM was very helpful in setting up the storage unit and the other Services offered.
KENNY S | First ImpressionsWill always use U-haul! Above and beyond with perks that save $$$$
Angela D | Overall ExperienceStaff was friendly, professional and efficient. Great experience - have already recommended them to several friends.
Kit B | Overall ExperienceElah and the other staff went out of their way to be supportive and helpful to me at all times. Their concern made me feel confident to leave my possessions in their care.
Lila L | Overall ExperienceGreat people. Clean indoor storage
Jacob W | Overall ExperienceNice staff, nice facility. Thank you
donna t | First ImpressionsThe people that worked there were always nice n friendly. And I"m proudly to say they are one of the best UHaul facility. And yes I would come back.You have a very good crew that will go out their way to help you.
Robin H | Overall ExperienceThe people at the drop off facility were always friendly and helpful. My real problems are that when I was selecting a facility to move in to, you advertised as being open 24/7. The website could/should have been updated to indicate work was being done that made that temporarily unavailable. After having been on the road for most of the day, the last thing I needed was to learn I needed to adjust my timing on the front end after its too late to have done so. I was also charged an extra day for both the truck and car trailer even though my initial rental was for 3 days and I had them for 3 days. I know my move-in should have made it where I only needed them for 2 but issues beyond my control (see above) necessitated a third day which I had already paid. I say I had already paid for it because my total never changed after I changed my move-in date for the unit. I don't blame the Maynardville Pike crew for this. I blame your processes and you need to look into this garbage
John G | Overall ExperienceElah & Brittany are the best. All staff was wonderful.
HEATHER C | First ImpressionsStaff was very helpful finding us a storage unit to fit our needs.
MARK K | First ImpressionsElah was so friendly and helpful. We were always greeted with smiles from all the girls working there.
Tracy L | Overall ExperienceVery inconvenient closing at 7. Also, it would be very helpful to have the storage numbers posted at end of rows..very easy to go wrong direction.
Lisa C | First ImpressionsI appreciate everything from everyone at uhaul. Made everything a lot easier for us. Thank you all very much
Dwayne D | First ImpressionsCurrent access hours are convenient, but 24 hour access would be preferable. Otherwise, the staff was outstanding and the facility very clean.
Fred V | First ImpressionsGreat facility. Dela and her staff do a great job managing the facility and responding to the needs of their customers. Five stars for sure!
James R | Overall ExperienceAmazing customer service and easy move in.
Khrystsina W | First ImpressionsFriendly employees and easy to complete the Uhaul rental and returns.
Jamie R | First ImpressionsThe storage facility was absolutely fantastic and I appreciated the ability to use this method during my difficult moving situation. The staff were all incredibly kind and helpful and would happily use this facility again if needed in the future.
Emma C | Overall ExperienceGreat staff .clean
Al M | Overall Experiencei was reserving the unit for my UTK student to store some items short term. we had a very small window to items into the facility. My daughter showed up 15 minutes prior to close (her fault but...) and the staff refused to check her in. We never used the space. I understand you have operating hours but it would have been nice if someone would have cooperated with her instead of turning her away.
Keith G | First ImpressionsHorrible customer service! Treat you like low life. Manager watches you like a hawk. Very unsociable!
Daniel f | Overall ExperienceEmployees at this store are amazing and helpful. Will definitely be using this storage center again
Hannah H | Overall ExperienceI was one of the first to move in and was rented a unit at the far reaches of the facility, with a promise of access from the rear of the building as of yesterday never materialized. I’m in my seventies so it was difficult for me to load and unload the unit.
richard k | Overall ExperienceThis location is hard to get your items from front door back to your storage unit right now. We came in Feb and it only had 1 access door. This made for long walks back and forth. When I removed my items yesterday, so thankful they had a second door we could use and it was very easily/ short walk from the door to our unit. Once they finish with all the construction I hope it will all be easily to get to and remove items from units.
Chrystal C | Overall ExperienceSuper helpful and friendly. Strongly recommend.
Brian O | First ImpressionsThe general manager was the nicest person that I have been around in years
William B | First ImpressionsI wish that the prices less expensive
ahmed a | First ImpressionsThe staff was great, and the facility is awesome!! I brought in a huge enclosed trailer, and three of used the awesome carts to move everything into the very clean and cool climate-controlled unit. Love this place!
STEVE E | First ImpressionsThe staff were exceedingly polite and helpful. I appreciated them very much.
Scotty J | First ImpressionsThey need to complete the location and fix all the storage rooms.
kathrine r | First ImpressionsThe nicest people ever and if I need storage again, will definately be back. And it's Geneva not Jeneva! Be blessed!
jeneva s | Overall ExperienceStaff was exceptionally friendly and helpful, and even took steps to work around some of the inherent challenges that come with working in an environment that is still under construction. We were very impressed and would definitely use this facility again if needed.
Scott R | Overall ExperienceNathan was sweet and helpful. I don’t remember the lady’s name. But she was awesome too.
patty w | First ImpressionsGreat staff
Derek V | First ImpressionsThe facility's access hours are restricted due to construction, which is understandable but definitely a drawback. We are storing essentially ALL of our belongings while we are "between homes" (sold old home, can't move into new one for 3 weeks due to seller's situation). Other than the limited access, everything is excellent.
Melodi G | First ImpressionsStaff is great, very freindly would reecommend. It is very hard for the working family to be able to get to and access the unit before they close at 6pm.
chris g | Overall ExperienceAMAZING EMPLOYEES!!!
EUGENIE L | Overall ExperienceFriendly service and great customer service .
Brenda S | First ImpressionsStaff is extremely friendly and helpful!
Sammy M | First ImpressionsY'all are reasonable with a good price.
Lucinda C | First ImpressionsThe manager at Storage of the halls in Knoxville is AMAZING. She is so friendly and you can tell she runs it all by herself! She really helped us by allowing us to leave our trailer with her. I appreciate her so much! Her name began with an E but I cannot remember at this given moment.
Madison G | First ImpressionsThe staff was so helpful and kind.
Teresa R | First ImpressionsThe ladies were very helpful and had great customer service!!
SONJA J | First ImpressionsStaff was very friendly and helpful. The only negative is the access hours or I would have rated it excellent.
richard k | First Impressions