Customer Reviews for West Valley RV & Marine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of West Valley RV & Marine
The wooden trailer was beginning to look beat up. Service both inside and from the outside guys was excellent.
None. People very friendly and helpful.
The car hauler was clean, however one of the four tires was completely bald. Also, the car I was trying to tow does not fit on the trailer without modification. Needless to say, I did not use the trailer and it sat in my driveway for 24 hours until I took it back.
This location is difficult to find...if only there could be a more visible sign, That would be great. The person working the counter was wonderful! Give the man a raise! Left my phone plug in truck, and I got it back. Will use them again for my next "venture".
Know what you need to do the Move and make your reservation on time.. Always get insurance that protects the unit you renting and be safe.,
Service was a little slow.
I appreciate the professionalism the sales staff presented!
We got everything we needed in a speedy manner. Nothing needs to change.
Truck floor was dirty
One headlight Hight beam out
Several running and marker light were out
Had to point out several damages to the truck that were not marked
Loading ramp was to short for a 24 foot truck or with that high of a bed height
Trucks oil pressure at times dropped way low but did not blip a light
Dirty windows in and out
I am pissed off that I was charged $30+ dollars for gas when I went a total of 12 fucking miles in this truck!! I will never use your company again and you will see me give your company bad reviews all over the internet. Complete bullshit! I went less miles that originally charged and barely used gas but because the paper had the wrong info on when I left I was completely overcharged. I am pissed off.
This facility was great...no issues with them at all.
I did have issues of my pickup site that was in my reservation was not the one I was scheduled at.
Truck returned 061314.spoke either Jasmyn. I
Received an email invoice on 061414 that the
Location charged me a $25 cleaning fee when the truck was returned clean. When I called and spoke to jazmyn she stated that Monty said the truck was very dirty which was a lie. There was no call back today from Jasmyn as requested by me, with an expiation to this error.
Jazmin was a great help. Quickly in and out the door
Location is kind of hard to get in and out of. Service reps were knowledgeable and prompt
U-Haul was a pleasant experience for me.
night drop off, no one there.
rented a 20ft truck to me with a flat tire. We noticed after we loaded truck. Called in to customer srvc and was told to go air it up at a gas station or wait for their service truck in an hour or two. We were already late. Seems that someone should at least cursorily inspect the tires before the trucks go out. It was a Major inconvenience for us and it could have been dangerous for my wife who was driving a truck for the first time, had I not noticed it.
They can carry a larger selection of moving supplies (Boxes, tape, Mattress bags)
the 19.95 a day is a little mis-leading when your actual total comes out to $55. otherwise good to go
This location was awesome! Best experience! The service was quick efficient and the employee worked with us to make sure the price was what it should be! I will always use this location as long as I'm in Arizona! Best hands down and I have been moving for many years.