Customer Reviews for West Valley RV & Marine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of West Valley RV & Marine
I've done business with U-Haul many times over the years, and this U-Haul location is the most pleasant one I've ever dealt with. They have a very positive spirit and the equipment is top quality. Five stars and two thumbs up!
I have used this facility before and I will use them again, Thanks.
4x7 trailer was 40" inside width- less than 3 1/2 x 7. I would have stepped up a trailer size had I known the dimensions weren't as advertised.
West Valley RV & Marine employees were extremely friendly and helpful.
Very nice and speedy service.
Very nice and speedy customer sevice.
The location was fine, the person that helped me was fine, the only problem I have is your prices.
its budget would have had a truck available I would have rented from them I ended up renting the truck for 3 hours and it cost me $97.50 that is outrageous I didn't have a choice but I know from now on I will make sure that I use budget over u-haul.
I am not Alicia Bell, please remove her name from my email immediately, My name is ALTON BELL, I don't know any Alicia Bell and this is not her email. Remove her name immediately from my email.
This location has a nice employee (Female). She was very friendly and helpful. I was not there very long, I think the directions to the Uhaul office could be so much more clear, I could not easily find the office after I parked the truck.
Horrible and over charged
MONTHLY SPECIAL OFFERS, SO WE CAN KEEP GOING BACK! WE ARE ALWAYS IN NEED OF RENTALS
Parking for night drop off is horrible. No where to park drop off trucks that do not block cars in.
Better signage I guess, I passed the place several times
They were slow and incompetent They put my car on a dollie, the car was too wide for the dollie. Aren't they supposed to look up things like that before they rent to you. Then they charged me another 92.00 for a transport for my car. I drove the car onto the transport and they tied it down and locked it on. when I got to my destination the left front wheel strap had come all the way off. Totally unacceptable. I have done a lot of business with Uhaul in the past and have never had a worse experience. Not good representatives of Uhaul.
Only reason it's location is poor is because it's hard to find behind a car dealership (Cactus Jacks), which you must pass through to get to the U-Haul. I passed it trying to find the U-Haul, twice. Also upon dropping off the U-Haul vehicle and returning to mine in the parking area, the car dealer gates were locked and my vehicle stuck in the lot.
They were not open, so I just left the keys & contract
in their receiving box. Could not find a office.
Don't lie too customers and don't steal from them like I was !!! Horrible company !! Very disappointed !!!
Quick pick up. No problems at all. Will use this location in the future.
Office is in a building that is not easily seen from the street
I can't think of anything to improve for next customer because I was pLeased with service
Friendly service. Lots of inventory.
friendly people that were great to work with. got me in and out quickly. Have used them multiple times for trailers & moving vans and have always had everything that I needed available.