Customer Reviews for West Valley RV & Marine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of West Valley RV & Marine
Very professional and curtious customer service! This location was recomended to me and I will be recommending them to friends!
I was given a truck with half tank of gas. I fiiled it up because it would run out on me. It only burned half of what I put in, and they give no re-imbursment. Therefore they get to keep the extra gas. But if you bring it back less than what you picked it up, they charge 30.00. I will never use U-Haul again, and will not recommend them to anyone.
Everyone was very helpfull, you could not ask for better service!
I was very pleased with the excellent service I received. The staff is very nice, courteous and helpful. I will rent there again and will recommend u haul to my friends. Thanks for a great experience.
website reports 24 hour drop off, not the case with this location, gate was locked at 8:30pm.
Truck wasn't ready for pickup at the time set and the appliance dolly was dirty and missing pieces.
Great service, friendly people. Would recommend to anyone to us this location.
Excellent service as always. I'll continue renting this same trailer from these guys on a regular basis. Independently-owned small businesses are the way to go!
Pickup closer to home please.
This is a great uhaul location & the staff are very helpful... the issue I've had with last experience was not w/ this location, but w/ uhaul dispatch.. I reserved a trailer on a thurs for p/u on Sat., when i arrived for p/u on Saturday, my reservation did not get dispatched to store until 15 mins before my pick up time... So, from this, trailer i reserved was rented to someone else earlier that morning... The staff is luckily pretty great here & let me pick out a trailer that would suit my needs for the day at the same rate as my reservation... AAAAA for West Valley RV & Marine! & a big fat Fail for Uhaul Dispatch...
Very busy area, location can be challenging to get in and out of.
Dropping off after hours is worry some because it's not a secured area (especially for trailers...what if it was stolen...does it fall back on the customer?).
Customer service was excellent. Equipment was clean and in good order. Best experience with uhaul to date.
place is pretty dumpy. They would'nt take American Express card & I'm sure I've used one before at other UHaul's.
If there was a secure way to drop off trailers outside of business hours, that would be really helpful. I usually rent trailers for the day and need to return them either late at night or early the next morning. I pulled into the lot after closing last night and was going to leave the trailer outside the gate, but a guy followed me in and then started asking me about the trailer. Seemed shady, so I took it home and returned it the next day during business hours instead. I figured that if i left it there it would've gone missing that night. Rental staff was very helpful as always, I'll continue to rent trailers from these guys when taking my bike or car to the track.
Helped me considerably in a time of need and didn't take my bank - good service and great price...
It was literally just okay. Not bad, not great. Unfortunately the front desk girl wasn't there when I first got into the office and had to hunt her down but at least she was willing to help.
Picked up a trailer and an appliance dolly for a 24 hour rental. The girl at the counter informed me they were open 9am -1pm on Sunday. After I left I found out the dolly was broke and the strap would not hold any appliances. When I arrived to drop off the equipment at 10am on Sunday, all gates were closed and I could not pull in off the street. I called numerous times and NO answer but the message machine stated they were open 9-1... Called the Goodyear location and they said I could drop it off their.n There were also NO drop off location information for this location. I left a message on the machine stating that the trailer was dropped at the Goodyear location because I could not pull into the lot. I called back today (Monday) and talk to the girl at the counter and she gave me attitude and told me I should have called the number on the contract... The same number I called multiple times just to find out that they should have been open when I was there.
Very convenient and professional
Staff was extremely friendly and helpful from the girl at the desk to the young man that hooked up the trailer.
Improved customer service abit more
Felt unsafe and place was not well located. People were friendly though. It is more the facility was pretty jenky.
Nothing. Staff was Great! Thanks Tony ??
Close to my house, but the building sits off the road behind another building and not a lot of signs to see
First need better people and don't keep taking more money out of my bank account
Will never use uhaul again!
Dolly drop off was in Winslow,Arizona, but there was no paperwork indicating the time of drop off or any transaction took place. We had the u- haul company calling us and police got involve in the search for the Car Dolly.
It was extremely hard to find, back in behind another business, and it bearly had any signage at all.
This was our first experience with Uhual and the next time we move we will definitely be using them again. The staff was friendly, the truck was clean and ran well, and overall things went perfectly smoothly.
Always excellent service and equipment at this location
Signage too far off the street.
Moving truck was clean and we'll maintained but did seem run down, the truck was rickety and tires appeared to have some dry rot and selection was poor, I had to rent a truck much bigger than I needed. Staff was friendly and helpful though.
The location is in a crowded business area, offset from the street, and hard to see from the road. I'd recommend some sort of road sign so customers can find the location easier. The staff was terrific! Great customer service. Thanks!
The staff at West Valley RV & Marine were great. I would recommend doing U-Haul business at this location to anyone.