I recommend not reserving online and visit the store. Truck I rented was full of empty boxes. I reserved a dolly and it was not on the truck. Owner was notified about dolly and told me i would be reimbursed for not receiving a dolly, still havent been reimbursed. When I called and asked about it owner hung up on me twice. I do not recommend this location whatsoever. Horrible customer service and no communication skills!
Frank G
Advantage Storage of Avondale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Avondale, AZ 85323
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Customer Reviews
- 4.0 Average Customer Rating
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Awesome staff
Abigail RKeep smiling. Great job from customer service.
Morris HCustomer service needs improvement. The lady at the front desk was bothered that I parked the U-Haul through the OPEN gate upon drop off which is where I retrieved the U-Haul from during pickup when the gate was OPEN. I was never given instruction to do otherwise during pickup or drop off of truck. She made mention that she should’ve locked me inside of that gate to watch me to “see what I would do”. When I responded “what do you mean by to see what I would do?” she tried to make light of it however it was evident that she believed me to be a sketchy individual without any justified reason to do so. Mind you this was interaction that I still had to have even when selecting self check in/check out on my mobile device. I just hope that all are not experiencing this kind of treatment when visiting this location !
Shakia LThe interior of the truck was disgusting. Covered in some sort of food or liquids across the floor, middle console, middle of steering wheel, entire steering it was disgusting and if I were the business owner, I would be embarrassed of the condition of my product. The car itself clearly has an alignment issue and I had to correct the steering the entire time which made me feel very unsafe and uncomfortable driving it. By not maintaining your vehicles well, you as a company introduce increased risk to not only the drivers but to all others on the road. I had to stop to get cleaning supplies and they came off black from a substantial amount of dirt and junk on it. The truck also smelt bad. As if that weren’t bad enough, the sign up process was flawed and extremely inconvenient. I completed all information from home yet I had to enter the information again including payment information. When I placed my husband’s information as a ‘emergency contact’ your website overwrote my information and reflected that he was the one renting the uhaul when that clearly was not the case. The lot attendant walked by at least 3 times and never once stopped to offer assistance. I used the chat feature for assistance and it took a lengthy amount of time to get a response which is especially disappointing considering all of the pre-work I did prior to ever submitting the rental request. I can’t say that I’ll ever rent a uhaul again and I definitely would not recommend your company to anyone that I cared about in the slightest. Do better. I hope your CEO or someone in upper management sees this review and takes immediate action to rectify these inconvenient and embarrassing issues.
Katie L