Customer Reviews for Willow Springs Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Willow Springs Service Center
The trailer was dirty and it had a big pile of dirty blankets that took up a lot of room. The wire that connected the tail lights was laying across the floor very loosely -- we had to constantly look out to avoid tripping on it. During travel the wire came apart and so then we had to drive w/ the worry of getting stopped for having no lights.
Employee on site did not have access or training to accept trailer only the manager who was not on site. Contacted U Hall 1 800 # that transfered me to a local rep who was kind enough to email me with details that I droped it off without being checked in. A U Haul rep called me 3 days later asking if I still had the trailer. Had to explain to her what was done.
The key drop box was difficult to find. The clerk in the store asked for the key saying that they would hand it in to their boss in the morning. I didn't believe them and said, "How do I know I can trust you?" Then they cussed at me and angrily gave me the key back, and I dropped it in the drop box. Poor customer service.
Uhaul is very much a sideline here. The vehicle had not been washed and there was oil on the floor inside the truck. The business opens later than advertised on the door. Going forward I will deal with a stand alone Uhaul store when I have need of your equipment.
Help customers hook up their rental.