Everyone I spoke to was helpful and friendly and answered all my questions.
LONA M
Moving Out
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hagerstown, MD 21740
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Had a great experience with the customer service rep in Hagerstown, she went over and beyond to assist us. Awesome customer service!
JAMES HThe woman in the office was polite, professional, and helpful. Overall, the experience was easy and positive. I would certainly rent from Moving Out again. Thank you
STEPHEN SThe staff that worked there was nice but our U-Haul had cockroaches all in the back we didn’t notice until we were about to start moving stuff in at the house but it was infested with German cockroaches
GRANT HWe reserved the U-Haul over the phone. When we got to the U-Haul location we were told that we had to have the U-haul back by 12pm we only had 2hrs and 45 minutes to haul 3 loads ended up we only had time to move one load before we had to have the truck back so we took the truck back upset because we did not have the time we needed with the truck I ask the lady there why we weren't told over the phone we had to have it back by 12pm, I felt like I was being cheated out of my money. As I was asking the lady more questions, she changed her tone and ask how much time we needed we told her at least 4 more hrs. She said as long as we have it back by 3pm. I said to her why did we have to have it back by 12pm. She said they moved some things around and was able to let us have it till 3pm. I thought when you rented a U-Haul you at least had 24hrs to use the truck. If you all make up hours like the ones, we had the price should be lower. Turns out I had 4 loads instead of 3 but I will have to get someone else to haul the last load away. Not a happy customer.
NORMA J