One person facility. Doors were locked while staff was outside. Gave me the key to the truck and the truck number and that it was parked in the lot. Next day went to pick up a car dolly, again only one person. She could barely lift the dolly, had to help her hitch it to the truck! The hitch mechanician would not lock on the ball. Had to go to the Brooklyn Park facility to get another dolly, which was out of the way and delayed my departure.
KENNETH N
New Hope Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Hope, MN 55428
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Customer Reviews
- 4.0 Average Customer Rating
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Employee was very helpful both checking in and on return of the vehicle
CRAIG MI didn’t receive the items that I asked for and bought and I was still charged for it . When speaking to the rep at the location they were both rude and seemed like they didn’t care and they didn’t want to find a resolution for me. I would not recommend that location to anyone because it was unprofessional and not welcoming.
BRITTANY SDeb was the best! She was very helpful and kind and made the drop off quick and easy.
BERNADETTE CThe worker at the New Hope Mayflower desk... she is not a happy camper. Otherwise this could have been "average" The software holds you back from excellent. It's to unreliable to feel "good." Meaning, I want to document my equipment was returned in good order, and that wasn't possible. I went through the image process several times at the return. It took 5-10 minutes for your scanning software to load and allow me to take a Drivers Lic image at check in. I had 3 bars of 5g cell, so that shouldn't be an issue. The software to check in was very slow. U-Haul Software, not necessarily the location. The UHaul software would not accept my images of the unit at self checkout (the images allow for proof of no damage and cleanliness. Unit was newer and worked well. When I picked it up the cab floor wasn't perfect, but wasn't an issue. I had the same issue when cleaning the rubber mats. Too heavy to move and some of the sand sticks to corners (not a big deal). Overall, a good service you provide, but some things to iron out.
JOSEPH S