The key for the truck was misplaced. Bad cell service so was unable to "Return" the truck via the app, it took calling Uhaul to get it fixed. Only good thing was Taylor. Please for the love of god improve the app.
Joseph W
Midgard Self Storage Castle Hayne
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Castle Hayne, NC 28429
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had no contact with the help since I did the check in with the app
JAMES Struck had mechanical issues
Beth FThe app to pick up the truck was extremely difficult to use and it took more than 30 mins to get to the keys and check the vehicle out. The last step was to check the license plate of the truck. No instructions about gas. We were late for the movers who were great and arrived on time. It was an incredibly stressful experience and then when we got the final bill, we were charged for gas and a service fee totaling $57.00 on top of the 39.24 mileage fee (which was expected). The 29.95 rental for a few hours came to a total of $155.70 for 5 hours rental traveling only 36 miles. We have rented a lot of moving trucks recently and this app check out experience was awful. Could not get anyone to respond to the app's chat help and took more than 15 mins. of holding to get a live person to help. This person was very impatient. Checking out this truck was a nightmare and I will never use Uhaul again. I did try to preview how the app works but it will not let you start the process until you are at the location. Very bad experience.
Jerri FJosh is a superhero. Keep up the great work!
RICARDO M