Lost my order, Requested truck was gone
Mariyah Halmon
Rt 9 Sunnys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great service
Roger McDonaldVery fast and easy check out.
walt wilkinsonI arrived at the pickup location on-time the clerk was busy taking care of other people in the convenience store, she pulled up my rental agreement and discovered that uhaul had canceled my pickup at this location, because the truck I was supposed to get had been extended by the previous renters. I was directed to another facility in the area. Upon arrival at the other facility, which was closed, I proceeded to call customer support where I spoke with a very indignant person, I don't recall her name, but she was downright nasty towards me. She started off by saying I was late to my pickup which is why they canceled my order. I corrected her on this, and she got even more hateful in her tone. I have never been so disappointed in the customer service I received with uhaul. I explained that I was told it was canceled because the truck I was renting was not available, and the other facility was closed. She didn't offer any solutions, was rude, and was definitely trying to make the situation my fault. I am very disappointed that uhaul would extend a rental for a vehicle that was reserved. I mean isn't that what reservations are intended to insure that the vehicle you require is available. I think that uhaul needs to require that extending your contract be done in advance in order for uhaul to contact the next person holding a reservation time to reschedule or make other arrangements, I was in tears, crying and shaking, this was my reserved time and they had just given it away without even making any effort to contact me, I was standing there on my only day off with no truck available and no options from uhaul customer service. I literally move every 6-12 months and I always use uhaul, I get no discounts for my loyalty and now you've given me a reason to look elsewhere on my upcoming move in May. Please give your customer care people some training in human kindness, moving is stressful enough without someone trying to turn their mistake into the fault of the customer. I was where I was supposed to be, when I was supposed to be there, your company created the situation by giving my rental away and I was not given enough compensation for my stress, anxiety, pain and suffering caused by your negligence.
Debra AgramonteComplaints were issued via phone to U-Haul. Field Mgr was supposed to call, but never did. Driver side headlight was out & spit tobbaco covered driver side door. Cargo dolly was ordered with rental but was not inside truck. Dealer was of no help. Chat texting was a waste of time. Phone call didn't produce any response. Terrible overall experience & no one within the organization seemed to care or followup, as promised. Shameful customer service.
shelly roman