Customer Reviews for Rt 9 Sunnys
(U-Haul Neighborhood Dealer)

Rating:

5.0

Todo estuvo bien.

Rating:

2.0

After arriving at my final destination, I found that the trailer frame rails were broken and had I had any weight at all in the trailer, it would have caused an accident

Rating:

3.0

Truck was not very clean but ran good. The employees were very nice.

Rating:

5.0

N/A

Rating:

5.0

The most amazing customer service!

Rating:

4.0

I was charged double for my rental even though I returned it in less than 24 hours. I was charged for two rental periods on my receipt even though the times most definitely show it was less than 24 hours and the times were even on the receipt. (It was there before you all opened in the morning).

Rating:

5.0

Fantastic ! This was by far the best Uhaul rental experience Ive ever had . I've moved many times and rented trucks but this was easy and affordable. The truck was new and comfortable. The price was fair and reasonable and the service was great. I would highly recommend this place to anyone who needs Uhaul!

Rating:

5.0

Is tremendous thanks

Rating:

5.0

I do not think it was the location's fault. The prior customer was extremely dirty--leaving mud all over the floor of the cab. I do not think the location had the chance to get out to clean that horrible mess before I needed the truck that day. The location staff was very friendly and accommodating.

Rating:

5.0

Very nice and helpful.

Rating:

4.0

Very helpful even when training new personnel, every thing went smooth.

Rating:

5.0

The woman who handled our transaction was excellent.

Rating:

5.0

Everything was smootj no complaints

Rating:

3.0

The female cashier went above and beyond to provide me the best service and happily answered all my questions.

Rating:

2.0

I received no assistance when putting the truck and transport together and no help. When I returned I got no help separating to truck and auto transport. The cab of the truck was very dirty.

Rating:

2.0

After a lengthy check out process, we discovered that the truck still had a trailer attached to it. A random customer who was at the location came out to assist the removal of the equipment. This was a bit scary to watch, because the trailer did not have any type of crank so he was manually lifting the trailer off of the hitch, while we were driving forward. Further, as this truck obviously had not been checked-in, we also got to discover when we arrived at our pickup location that the entire back was filthy -- there was concrete dust everywhere. It looked like someone had used it as a rolling work vehicle. Further, the instrument panel was not lit correctly, so it made it difficult to drive at night because you couldn't properly see the speedometer. Conversely, the customer service personnel at the U-Haul 800 number were incredibly professional and helpful!

Rating:

4.0

The trailer did not have a lift jack. I had to lift it to place onto my hitch. Ensure all trailers have lift jacks.

Rating:

3.0

Experience was just fine. Cashier was fast and nice. The cargo van was a bit dirty and there was a “rear door open” light on the entire time. I made certain there were no doors open but the light stayed on. Ended up costing double what I thought it would. That was a bummer.

Rating:

3.0

Big convenient parking lot

Rating:

5.0

The clerks were pleasant and helpful

Rating:

3.0

When I reserved the truck reserved a dolly as well there was no dolly and the truck was very dirty

Rating:

1.0

AVOID this location at ALL COSTS. You will be charged IN FULL for truck rental and anticipated mileage. When you return truck they WILL charge you the FULL AMOUNT of truck with actual mileage vs subtract the difference from you already paid. Contradictory to what was told to me upon renting. I had to call the Corporate office to be informed that the over charged amount will be refunded in 5-10 business days 😏….save yourself the headache and AVOID this location.

Rating:

4.0

The agent was helpful sorting out a discrepancy between my reservation and the charge at pickup. Your system needs to recognize that some sites have pickup and return after 6 p.m. and returns after 6 do not constitute a two day rental.

Rating:

3.0

The only negatibe was that the truck broke down and I was left waiting on a repair truck. It seems there was an intermitant fault of some nature.

Rating:

2.0

When going to the internet site for the drop off, there is nothing that says there will be no U-Haul personnel there. Taking a 6x12 off the hitch ball is not easy. If it were my wife returning the trailer, she would not have been able to drop the trailer. Then she would have been faced with trying to back the trailer up approximately. 100 feet.The signs posted in front of the security gate had phone numbers which were unattended.

Rating:

5.0

Re charge the air conditioning system in the truck. It did not blow cold. I mentioned it to the cashier.

Rating:

2.0

I was told by corporate logistics type that there was personnel at the location to hook up the auto carrier to the truck and load and tie down the vehicle. No such personnel were available. Fortunately, the regional manager was in the area and he went the extra distance to assist me. But for Ed’s assistance I would have been dead in the water with no way to connect the gear. Corporates inaccurate information could have seriously and negatively impacted my move. And, by the way, the Valero personnel pointedly explained they are not on the list of a full service U-Haul facility.

Rating:

3.0

On the website it said we could do a mobile pickup. Turns out we could not. So we had to wait an hour. Not the fault of the retailer. Otherwise was great.

Rating:

1.0

No one was there to help me get the trailer that have my car on here off. I had no help whatsoever.

Rating:

5.0

Did not interact with personnel. Did everything through the app.

Rating:

3.0

Lower the price or put the real price on the side of the truck. 90 dollars is fsr from 19.95

Rating:

5.0

Nothing

Rating:

3.0

There was nobody to help with the hook up.

Rating:

4.0

No Military Discount at that location. Sad, I have been the military, retired and also disabled. I do know that military discount is not a right, just a privilege.

Rating:

2.0

The gas indicator on the contract paper was in 16ths. It said I had 13/16s of gas. When I picked up the U-haul I asked if the gauge I would be looking at in the truck was the same and was told it was. But the gauge in the truck was the traditional "empty, 1/4 full, 1/2 full, 3/4 full, full" gauge. The gauge was sitting exactly on 3/4 full. When I dropped the U-haul off the gauge was just slightly above 3/4 of a tank. I turned the vehicle in with more gas than when I picked it up. But since 3/4 is equivalent to 12/16 the attendant said I was short on gas. As a result, I had to add gas to the vehicle.

Rating:

3.0

The people were super nice and friendly , my two complaints are the inside of truck smelt very bad and all window glass was filthy to include tree sap . Mechanically the truck functioned and ran well. My second is that the mileage rate is extremely high .

Rating:

3.0

Make sure the air conditioning works

Rating:

1.0

I had to remove the trailer from my car because the worker was one his phone and couldn't do. He then wanted me to push it to a spot 20 feet away and uphill. I declined. It took me several minutes and several requests to get him to give me a receipt. He finally emailed me a copy. This is not a location I will ever use again. Also U-Haul a sign in the trailer says if I return it clean I get $15 from U-Haul. I mentioned this to the attendant but he ignored me. Where is my $15 dollars?

Rating:

1.0

Dirty vehicle. Sounded like it was going to fall apart. No gas when I got in the vehicle and they tried to charge me for a gas refuel

Rating:

5.0

Easy check in and check out. Clerk very nice.

Rating:

3.0

Mechanically everything was is good shape. Pick up and drop off staff was excellent. Check in and return on mobile app doesn’t work. Truck was full of dog hair when I opened the windows it blew everywhere and we were covered in it. All in all. I’ll use your service again.

Rating:

2.0

There was nobody available to help me hook up trailer. I had never done this before, but figured it out using the pamphlet. The attendant was very friendly, but unable to assist the hook-up. I was just surprised that a customer is assumed to have prior knowledge, not to mention the strength to lift the trailer.

Rating:

2.0

I have rented U Haul a number of times..This was the first time experiencing a very dirty truck..I mean the floor..dust ..paper in console from straws.. But the gas gauge was only on 1/4 at almost empty mark..When I returned it the lady showed me a paper with the gas supposedly was in truck..Oh when I rented it the man barely said 2 words I asked questions...Having rented before I felt strange about it..I once rented s U haul drove from Salt Lake City, Utah to WV at a cost of $2,500.00 in October of 2021...This service was not at all good quality!! Then the woman had me walk back to the truck checking well she proceeded to tell me the gas was not correct..The guy never walked me to truck..never asked me if I had any more questions..Nothing just handed me the keys.. I may be renting another truck soon but it certainly will not be from Sunnys U haul truck rental here in Martinsburg WV...Thank you, Janet Kolb

Rating:

1.0

I'll give you an idea by including my review of this location: RUN, DON'T WALK away from this uhaul location or you'll regret it. This is by far the worst experience I've had with uhaul rentals. It started with the location listed online when you rent is "Sunnys," but the place is at a gas station called Valero (no sunnys sign anywhere). I chose online to do the mobile check-in and pick up because I was in a hurry for that day and wanted it to go quickly rather than waiting at the counter, but when I went there you couldn't use that. You had to go inside the gas station and wait in line there to do it at the counter instead. This place had ONE person doing the uhaul rentals and the gas station/convenience store check out. I was the second person in line for uhaul and waited there in line for 40 minutes before getting help as this one person kept stopping to go ring up people and run the gas pumps and we were LAST priority to be helped. After waiting forever, the guy in front of us finally got helped to only be told he did something wrong on his reservation and instead of helping him to do a new reservation on her computer, he was just told he needed to go fix it and come back. I felt bad after he waited so long and she just blew him off. There's no organization at this place and they have no way of tracking inventory they have (as was stated to me by the woman working there when I double checked that I'd get the dolly I reserved when I saw her hand out what she thought was the last one to someone else she was offering it to), so even if u rent a dolly or anything extra, you aren't guaranteed to get it when you get there because they handle it by just giving out what they have stored in the back until they run out of what little they do have and then you show up and they don't have what you reserved so you're out of luck. The Uhaul cargo van we rented was very dirty inside the front cab. There was trash (bottles, wrappers, etc) inside both front doors wells and center console. I kept sanitizing my hands throughout the day because every time I grabbed the inside door handle it was sticky and gross. The cargo area of the van stunk horribly and was not only dirty, but had oil or something similar on the floor all through the center of the cargo area. It was just gross. They don't allow you the process to go over the van/truck you rent to mark down any pre-existing dents or marks, so make sure to take your pics or videos of its condition before you leave the lot so you have proof of condition for yourself if it's needed later when turning it in. All in all, this was THE WORST uhaul location I've rented from and the WORST condition vehicle I've ever rented from them (which I've done quite a lot). This location needs to just be a gas station and give up the uhaul rental business because it's a disaster of an experience and a big glaring sore on uhaul's image/business.

Rating:

5.0

Thank you for making my truck rental so easy. It was nice to get all of my household goods moved in one trip. I will recommend you to people who need to move their stuff to another location. Signed: Penny Dove 04/03/24

Rating:

1.0

Charged me two days for being late with truck by 1.5 hours.

Rating:

5.0

It would be nice for them to have a printer!

Rating:

2.0

Lost my order, Requested truck was gone

Rating:

5.0

Great service

Rating:

5.0

Very fast and easy check out.