theresa k. on 6/19/2013
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When I booked the truck reservation, I asked how early could I pick up the truck and was told 9 am. When I arrived at 8:45 am, I found the store was already open and asked how early do you open? The clerk replied 7 am. I was informed the Uhaul call center provided me with the incorrect information. I had a crew of 5 waiting around for well over an hour while we waited to be able to pick up the truck, which is very costly.
The driver's side door handle only worked from the outside.
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PAUL L. on 6/17/2013
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Less wait time at counter.
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Hilary T. on 6/16/2013
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Everything was great! It was my first time renting a uhaul on my own and it could not have been a more smooth, enjoyable experience. Thanks.
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George E. on 6/16/2013
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excellent service, fast and courteous check in and return, you made it easy
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ROBERT F. on 6/16/2013
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Johnny Dobbins, the General Manager, did a great job setting me up with a trailer hitch and trailer. Everyone on the staff there is first rate, and i couldn't have been happier with the service and overall experience.
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carol p. on 6/15/2013
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Nothing - everything went perfectly, and all the employees I dealt with were just great.
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ANN S. on 6/15/2013
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Illustrate how hard you need to shove the ramp return.
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LOU N. on 6/15/2013
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Counter person (Sandy I believe) was GREAT, very helpful, and understanding.
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DEBBIE P. on 6/15/2013
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Have more cashiers on duty. Check out and return of the truck took 45 minutes. Most of the time standing in line waiting for help...frustrating after a long day of moving!
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JERRY C. on 6/12/2013
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always fast and efficient, great place to rent from, thanks jerry
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DALE B. on 6/11/2013
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The staff at this facility are super-efficient and friendly. They have a HUGE stock of trucks and trailers. I strongly recommend them to anyone needing a rental in this area....
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LAURI G. on 6/11/2013
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No improvement necessary. They were all great!
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Les T. on 6/11/2013
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In and out in 15 minutes
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BILLIE R. on 6/10/2013
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My only real complaint was how dirty windshield was. Couldn't see out of it.
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LEAH K. on 6/10/2013
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Nothing, the service was wonderful!
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DANIEL J. on 6/10/2013
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Great service and the truck was in perfect condition.
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trent f. on 6/10/2013
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The kid at the counter was different but over all he did get the job done
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tiffany s. on 6/10/2013
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Improve parking.
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tiffany s. on 6/10/2013
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Improve parking.
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reis K. on 6/8/2013
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I can not see any area for improvement. A friend recommended me to this U-Haul and I will do the same in the future. Great guys, good equipment, very efficient pick up and return.
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Billy R. on 6/8/2013
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super fast folks, thanks
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Pamela J. on 6/8/2013
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Just ALWAYS make sure that customers don't need to stand in lines for too long! We are moving and usually on a tight schedule! Thank you!!! EXCELLENT andpleasant customer service!!!
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gabriel d. on 6/5/2013
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You are doing great!
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DALE C. on 6/5/2013
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Your employees are top notch. They listen closley to your needs, analyze and suggest options. They really know their products and what they will be the perfect match. I am very pleased. Thank you.
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LYNN B. on 6/5/2013
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Sandra at the Franklin location is THE best customer service. Prior to renting the truck, she assisted me in getting various boxes for my moving needs over the last month. She made the process easier, she deserves much thanks and recognition for her efforts and ease of service. Thanks.
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