Customer Reviews for AAA Platte Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AAA Platte Self Storage
The truck (17') obviously has a bad battery because I had to call triple AAA to come out and jump it after I was finished loading about 4:30 pm. It was dark and cold and then once we got it running I had to leave it running for 2 hours while we unloaded it, which of course is expensive not to mention wasteful! I am a frequent uhaul customer but have never had a mechanical issue such as I experienced last evening. I was further disappointed when I placed a call to the branch from which I rented and was told I would have to file a report through the "800" number. Not cool?? Julie H.
Everything was great. We have taekwondo events throughout the year. This is my second time managing the transportation of equipment and supplies, and the AAA location has helped us with our transport needs both times. From what I've been told by those who've managed transportation before me, AAA Platte has shown to be the best -service, availability, friendliness, and (especially this time) understanding when this truck became the ONLY means of transportation.
Nothing everything was prefect.
We were unable to use the truck. We took it home and brought it back in the morning as soon as they opened. It was our intention to use the truck the following weekend. We found out we were unable to use it after the location was closed. They charged us full price for traveling 7 miles. 70.00 for a truck we never used. We took our business to the competition.
Nothing customer service was too notch great guy very helpful
The woman that works the counter needs some more customer service/interpersonal training. She was rude and acted like I was wasting her time, instead of being happy that I was there to give her my money. Unfortuantely this facility was the closest one to where I was. Had there been another closer facility I would have gone there instead. The two gentlemen that helped me out were very nice and respectful but the lady at the desk, was somethig else all around.
We have been going there for year and were very disappointed at the customer service this go around. Had to wait a long time for the walk around so we could meet our moving help and was treated like criminals that wouldn't take care of the precious truck.
I helped a friend move. And maybe renting asap
Truck had exposed cable wire in floor of cab. Truck would not shift properly, truck had active leak.
These guys were great! Great attitude, very helpful! We will be back
I don't understand the difference between an independent agent and UHaul "hub." But I was miffed about the fact that this independent agent sent me to the "hub" without letting them know I was coming or why. The people at the "hub" were already busy and didn't have time to help connect the electrical cable to get the lights to work.