Customer Reviews for AAA Platte Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AAA Platte Self Storage
Great people. Great experience. I would work with them again.
They were late in opening and the truck was not ready.
Rick is extremely helpful
They were helpful and friendly, but we needed to pick our truck up early. They have posted a opening time of 9am so we got there at about 9:10. They were not open and there was no one on the property. Someone finally showed up after 9:20am. Once there they were quick and efficient.
1.Let the customer know right away where they will be picking up their truck.
2.Allow the pick up to be at the customer's desired location.
I was very disappointed in the run around I received after I booked my truck....I was advised of 2 different locations before I was finally told the day before at 8pm where my pick up location would be(as well as the time frame)I was assigned to a 3rd location that was 25 minutes away from my home!! I was then forced to hurry home,so I could meet my movers. Your "system" does not take your customer's needs into consideration.Very POOR customer service.
I loved the team members at the Edison location,very understanding and considerate.
I have been renting from Penske for the last 10 years,but your prices brought me to you....but I think after this experience,it will be the last time I rent from Uhaul.
What a wonderful help AAA Platte Self Storage and UHaul was to my daughter and I. Her car had broken down in the middle of the night 30 miles from home. The dolly was a wonderful help! Thank you for being so wonderful in my time of need!
Arrived Sunday (8-3) for pickup and they had my reservation wrong.... had to wait 45 mins for a first day employee to hook up my trailer while 4 other customers waited in line to be helped, as both employees there were right out of High School. Employee never did a walk around or checked lights...I had to help him hook it up so I would be safe going down the road and when I went to take off he left my back trailer door open. Today (8-5) I went to return trailer and they were 8 minutes late opening up and the owner said well you could have left it..... I have never left a trailer without checking it back in or have been given a final receipt..... too many things could have gone wrong..... overall terrible customer service as I could have used a site closer to my house and not have had to wait as they open at 7am instead of 9 am. So much for trying to help out a small business, with poorly trained employees
Great folks to deal with. They have been very accomodating both with U-Haul rental/return and for storage I've needed.
My original reservation was not honored at the N. Nevada location. This location was very good except for the distance from my move.
The issue wasn't the owners fault. The truck was poorly maintained and had mechanical issues. Very disappointed!
All the other rental places should take their que from this facility and the great folks that run it , ....they were so very nice , a real pleasure to work with . I would rent from them again given the chance !!!
I had made my reservation through this company because I had storage units there and they seemed like good people. However, the woman had misinformed me as to the time I needed to have the truck turned in and the time on the contract was not right. She was rude and said she couldn't get information from the U-Haul place that actually rented the truck and trailer to me. I will NEVER use U-Haul again until I am TOTALLY (life-threateningly) DESPERATE.
The people working there (I'm guessing the owners) were extremely nice and helpful. I would have liked to have gotten the truck earlier in the day (they open at 0900) I was disappointed when they opened the business at 0915 even though I had a 0900 appointment. They were nice enough to help us with everything we needed when we came back to pick up the trailer 10 minutes before they closed.
I fully disagree with the invoice. As I explained before I rented the trailer and a truck from u haul to make my move from CO to TX. The truck run in many mechanical problems which were reported to UHAUL. Finally the truck stopped working and UHAUL picked up the truck and the trailer. UHAUL didn't charge me any additional due to the mechanical problems. How I was supposed to tow a UHAUL trailer if the UHAUL truck wasn't working? I do not accept this charge. I provided enough information to show that the truck never worked properly causing problems. additional costs and delays to me. I will dispute any tentative to charge my credit card since UHAUL just caused me problems!!! Thank you
Rick did an outstanding job helping us out and getting are needs meet with the truck. Thank you again Rick you really helped us out.
Rick, the customer service person for this location, gave us great customer service. He was very knowledgeable and helpful.
Awesome service. The new guy was great too. Great U-Haul location.
Went above and beyond to get me on the road!