Customer Reviews for Burlington Bedrooms
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Burlington Bedrooms
A call placed to the location generated a message indicating the location would be closed for several days. A follow up response from the facility indicated that I should just leave the trailer next to the others in the lot. That was done and no one from the facility was seen to check in the trailer. Subsequent to the return I received a notification that the delivery was delinquent Two phone calls later and all appears to be squared out. Way too much hastle!!!
These guys are great. Drop off was easy and fast.
They were much more accommodating than the Riverside Dr. Burlington location. The Shelburne location was worth the extra distance we had to travel to pick up the truck because the customer service was wonderful! Polite, helpful. Would recommend this location.
Put a sign up where customers can find a live person.
Better signage to direct customer where to go.
I used the drop box when returning the truck. I did not have any communication with personnel from the Vermont u-haul office
The booking process and check in and out were very good. I was satisfied.
Mike and Andy were extremely helpful and professional. They gave me a clean truck and made certain we understood the conditions of our contract. I have frequently used u-haul for my moves but my experience with Collette's was the best I have ever had. They are also very conveniently located off Route 7 which is central to many locations in the area. Thank you for your great service!
Excellent set up. Courteous people. Prompt service. Worked very well for us!! We needed furniture and didn't have to go to another location for a van or borrow a pickup..and they loaded it for us to boot!
A very positive experience. Quick in and quick out. Andy is great.
You are doing very well; it has been an pleasure working with you!
Some questions I couldn't answer as I dropped off the vehicle in the evening hours.
I have learned that next time I rent, I will be present when my rental is checked in.
There was no person there to process rental. I briefly worked with a sales person who works for the furniture store but he was extremely rude. I almost left but the actual Uhaul person did arrive and he was nice and helped.
Significantly better experience here than at the Uhaul on Riverside Ave in Burlington VT
Very good service & advise.
Great service from the attendant but it would have been nice to have the equipment ready for pick up. The dolly I needed was attached to a van that had to be moved. A harness had to be changed because it was crushed. These are minor irritations that were quickly taken care of but could have been avoided with a bit of preparation.
I just wish that your dealers would clean out the cab - especially cup holders, etc. This is the third truck I have rented in the past three months and in all three cases the cup holders were filthy. In the two previous ones, there were soda cans, sandwich wrappers cigarette butts, etc.
I would like to say that the manager at the Shelburne location was extremely helpful - Great customer service.
Better signage once inside the furniture store
Have SUCCESSFULLY used this uhaul location a number of times.....they are EXCELLENT!
This was a very positive experience. Everything was done on time and the vehicle worked very well. All with whom we came in contact on this reservation and use were very easy to work with and professional.
Perhaps make sure that the online services work properly. I reserved online and went through the express checkout but when I went to pick up the van, they didn't find me in the system.
Great folks to work with!!
Disappointed I didn't receive a credit for the extra fuel I left in the tank. Van had a half-tank when I picked it up; I dropped it off with tank 7/8-ths full.
There was an exploded pen in the back of the van, that stained my mattress. Otherwise, the van was clean and well-maintained.
I returned the truck at the right time but the guy from the drop-off location mistakenly typed 11:45 instead of 10:45 (meaning I was late and they charged me an extra day). Fortunately I discovered the mistake only 2 hours later and I had to return to the location to put things straight with the u-haul guy. Everything on my time and money...
This location was great. Our delivery truck broke down and we needed to get merchandise to our customers the same day so thanks to U-Haul all our customers received the Mattresses and furniture without any delays or disruptions to there busy schedules.
met and exceeded my expectations:)
Horrible experience took an hour to check out! Did not request any insurance however i see a charge for it!
They were professional. All we needed was for someone in the company to step up and apologize for everything that went wrong. They didn't charge us for the last day, which was right, as we had to spend time getting to that less convenient location in a different town and arranging transportation back.
Late night drop off, so I did not have any contact with personnel.