This first experience with Uhaul was HORRIBLE-never again. The whole experience from start to end was nothing short of a headache!Tracey T.
Trailer Rental & Towing in Burlington, VT at U-Haul of Burlington
Burlington, VT 05401
(Between Cumberland Farms and Shell)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
One-Way and In-Town Local Rentals in Burlington, VT 05401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Fill up your gas tanks before they go out on the road so there is no complications regarding the amount of fuel level in the tank as there are no other indicators on the gas gauge other than half quarter and three-quarter.Josh B.
Service rep was very good. Truck was dirty but not to the point of undriveable Blankets were clean and helpful. Truck handled just ok.JOHN F.
Drop off was super-simple. I was in and out in 5 minutes.Jeff T.
Minor problems with heaters controls but the truck ran fine i was impressed i,I, rent again. John triggjohn T.
Faster service only one person in frontRAYMOND L.
Great staff, very helpfulJAMES S.
Keep up the good work.Alicia R.
EVERYONE WAS PROFESSIONAL AND HELPFUL. GOOD JOB!GERARD N.
Guys were friendly, quick to help, and got me in and out of there faster then one would hope. Big fan!SHAWN S.
Excellent customer service and vehicle was in first rate condition.Warner F.
Very quick and helpfulWAYNE A.
parking out front is pretty tightDAVID D.
No improvement needed in my opinion. The guys that helped me check out and check in were terrific. Efficient and friendly. I give uhaul and their personnel high marks! Dana BasiliereDANA B.
Service and equipment were fine. The staff were very polite and efficient. However, this site is located in a heavily trafficked and dense commercial area. Parking is severely limited. A new location with more space is needed. The business would thrive.Kevin F.
Ripped off on fuel. Put $25 in fuel in for 40 mile rental. Was still charged a fuel surcharge because they listed the fuel as more than what was there originallyShannon R.
Whole experience was great - everyone working there was great to interact with.donald A.
Everything went smoothly, maybe s as another worker for the front would help speed things up but was pretty fast for how busy they wereErin R.
I was charged for 2 days when I only used it one. This was not explained well at all. If I am 1 hour beyond the arbitrary time of 4:30pm which was my estimatye I am charged another full day? That was not explained at all.Lee T.
Poor customer service was spoken to very rudely and hung up on twice management was of no help or care for my concerns or issues.Jeremy F.
Jordain, the fellow who helped me was exceptional. Personable, friendly, professional. You have a great employee in him!MARY H.
The manager was very thorough & polite. The store was busy when I got there to pick up my truck, but he kept the line moving & got us in & out as quickly as possible.MICHAEL P.
Tight lotKENNETH V.
I made a reservation for a van through the 24/7 service only to find that this location did not actually prepare the truck (I did received a confirmation email stating it would be ready). In addition to not being able to pick up the truck I reserved, the only other truck that they had available on site was completely parked in on all four sides... it took 2 hours and two different customer service personnel to figure this out. The next morning I was able to pick up the truck but I lost an entire day. I was also given the $50 guarantee refund due to the fact that I wasn't able to pick up the truck I reserved which is why the rating is a 3/5. Definitely recommend a different location if you need a quick and easy rental, save yourself the headache.Nishari H.
While from a quick look it looked clean, the cab had trash under the seats, clearly had not been cleaned at all by the company. Specifically disturbing due to covid-19. Check in â€œinspectionâ€ was deceitful and not through nor was I told I had to complete it digitally as later I received a text telling me to do so before driving off. We later realized the ramp was caked in mud. Then when it was returned I was asked if I would like an email or paper receipt. I said email and they said they will send it right over. Two phone calls later (actually 12 because that is how many it took to actually get through to someone each time) and the next morning I finally received the receipt saying I owed gas, this was not mentioned via phone or when I dropped it off. I filled the tank to exactly where it was when I got it, have the gas receipt to prove it! Probably kept it running or let someone take it out under the table after I dropped it off, they had to walk the lot 18 hour later after I dropped it off to even verify that the truck was returned. Ridiculous. Completely ignored by corporate support. I had a great experience Spring 2020 with a much cleaner truck but this experience has me no longer recommended this location or planning to ever use in the future.Alan B.