When we went to pick up the truck, the gentleman checking us out chastised us because we were 45 minutes beyond our estimated pickup time. We explained we had encountered traffic and his reply was "well, you'll be lucky if your truck hasn't been rented".... He then made it sound like he was doing us a favor to rent us the truck (because we were LATE). Next, we encountered an issue with the online check-in (couldn't upload a license picture) and he made us feel like we were inferior somehow for not able to upload a picture?! Didn't offer a work-around or any other help, just watch us try over and over until the website finally took it. We finally get out to the truck and have to clear all the snow off it and chisel the ice off the back before we could open the door. Why wasn't that done in advance of our arrival? Overall not good customer service.Julie S.
Providence Investment Holdings LLC
(U-Haul Neighborhood Dealer)
Winooski, VT 05404
- Mon–Sun10 am–6 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Winooski, VT 05404
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- 2.5 Average Customer Rating
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Attendant was rude. Charged me $10 cleaning fee when the truck was clean and swept prior to drop off. Was charged $10.00 equipment damage fee when Dolly was never even used or removed from truck. Blankets used were all folded neatly and placed in back of truck. Have requested $20 refunded but have not heard back.Stewart H.
Not only was the man rude, he spoke to me like I was an idiot, he charged me for gas and a cleaning fee even though it wasn't dirty and I put more gas in it then when I took it!Krystal S.
Was charged additional charges even though the gas was above where it was when I picked it up and was swept clean when we dropped it off.Terry W.
This was the worst UHaul rental experience ever! First, there was terrible customer service, difficult sign in and out process having to stand outside building with very little lighting at night. My 6 hour, 15' rental truck ($24.95) that we fueled before turning in, ended up being over $200! Terrible! I do not recommend renting here. I feel duped because there was not human interaction. Do not use this place! I would not have rented this truck had I known the price they would sneak out of me! Shady!KATHY D.