Just picked up and dropped off at the laundromat location on 32 Normand Street in Winooski. The truck drove fine, but the staff member was rude during drop-off. I pulled into a parking spot and when he asked me to reposition, I told him I’d do it. Even though I was willing, he immediately took over. He also made a rude comment asking if I got my driver’s license from a gumball machine. Felt very dismissive. The process itself was fine, just the customer service fell short.
HASSAN S
Providence Investment Holdings LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winooski, VT 05404
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Customer Reviews
- 3.0 Average Customer Rating
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The mobile app required for renting the truck has issues. The location and rental person were very good.
Laurel MHorrible experience. Guy at pick up location was rude and not helpful at all. Made me NEVER want to use uhaul again.
Robert Bvery helpful. process was fairly quick
LEONA KThe online system doesn't work very well, and is not intuitive. I had issues with it and went inside to ask for help and the attendant wasn't helpful at all. He was in fact quite rude. I also don't appreciate all of the hidden fees. I filled up the tank before returning the vehicle and you still charged me for gas. I am not at all happy with U-Haul and will never use your services again in the future.
Jill A