Customer Reviews for Luna Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Luna Auto Sales
it was a great experience thanks!
Very good customer service.
They were very accommodating since I was flying in from Las Vegas. I had someone else pick up the U-Haul for me .
The person who helped me was very busy but he was still very friendly and helpful. He made it a very positive experience.
It looked like a tire store in a run-down part of town. There was no parking and only two U-Haul vehicles - I wasn't sure we were in the right place.
Manager was very helpful, understand your needs and went above and beyond to help renting equipments easy.
The only complaint I have is I booked a 17 online at 2 different locations and at each location was out and that was very inconvenient for me..
The charging transaction to finalize the service took about 20 - 30 min because the computer or the website was not working properly. In the meantime, the waiting was in a poorly maintained and dirty place. The people who received me, however, was very kind and friendly.
I was overcharged which caused a payment to another establishment to be declined. I would recommend not renting uhauls from this location, entirely. I'm incredibly unsatisfied.
The place wasn't the best but they had really good service and accommodated us very well
Horrible pick up site with with terrible service. The car was over 1 hour late arriving. We sat there at the most sketchy and dangerous looking place I've ever been too (and I just moved home from East Africa). There were broken windows and walls, no roof on half the building, scary lot with many men gathering in crowds and lurching around my parked car. Only one man spoke English and broken at best. Terrible pick up site, does not feel safe on many levels. I don't recommend this site to anyone and I recommend Uhaul make changes to there pick up/drop off sites for safety. The truck itself was fine, the rest of quite terrible.
Took forever to find this place...doesn't look anything like a Uhaul location
They could not provide a receipt for me. The workers did not do a walk around with me. And I had to request instuctions on how to disconnect the trailer from the truck.
Give print out of truck rental agreement. Computer was real slow so to print rental agreement so I left without any paperwork
Get someone else for the uhaul contract. I was uncomfortable even giving this guy my credit card